Customers` Favorites
Customers` Favorites
Customers` Favorites
“My 4 year old son loved it here!!! He was so proud to have designed a donut (which was actually just the cookies and cream option from the menu) but he watched them make it and decorate it and then showed it to everyone he passed. He said they were the BEST donuts he’s ever had! I had the cold brew with sweet cream which was solid.“
Customers` Favorites
“The donuts are fantastic but the place itself is gross. The floor is sticky and looks like it hasn't been swept or mopped in days. No napkins available and when we asked the staff said their boss hadn't ordered any paper goods or cleaning supplies in a while. The bathroom didn't have toilet paper, soap or paper towels either and was disgusting. I wonder if they even have soap in the kitchen to wash their hands. I don't think it's dramatic to say the health department should probably be called.“
Customers` Favorites
Customers` Favorites
“Me gusta mucho este lugar y lo mejor que esta cerca de donde vivo y muy buen servicio …😊☕️“
Customers` Favorites
“Went to a different location today as I was traveling a different route. Bagel was delicious (multi grain), my iced coffee was very strong, had them add more milk. The place is very dark compared to other locations, needs brightening up! Service was excellent, would go back.“
Customers` Favorites
“Very friendly staff. Personable too. This location will always get my business after they found my father in laws lost phone and held for us to pick up. Another time they gave my daughter a free doughnut cause she waved to the drive thru window from the back seat. Nice people.“
Customers` Favorites
“Worst customer service by employees and managers. Called corporate was hung up on 3 times.
All because they forgot a sandwich.
When speaking to employee and manager both refused to give a name .
Has gotten way better and seems to be all new people now
Parking: Drive thru blocks a personal drive way please be respectful of that“
Customers` Favorites
“Always perfect coffee. Fresh, never stale. The staff, especially Chello is the best.“
Customers` Favorites
“Went to DD in volo only to realize my wallet is on my counter at home!!!! They were so nice and gave me receipt and said pay later and enjoy your coffee. THANK YOU DD“
Customers` Favorites
“I recently visited the Dunkin’ on Sand Lake Rd., and overall, the experience was decent, but there are definitely areas for improvement.
Let’s start with the positives: the recent remodeling is a huge plus. The place looks fantastic! The kitchen, counters, and displays are all new and spotless, which gives it a very welcoming and organized feel. As expected from any Dunkin’ location, the donuts are great—classic, reliable, and always a treat.
However, the same cannot be said for their sandwiches. I recently ordered one that included hashbrowns, and it was a disappointment. The hashbrowns were soggy and dripping with oil, which made the sandwich unappetizing. A little more care in food preparation would go a long way.
The drive-thru experience is where things fall short. While efficiency is important, customer service is too. Unfortunately, the drive-thru staff, particularly a young, blonde girl, seems uninterested in even basic politeness. She doesn’t greet customers or respond to greetings, giving off the impression that she’s always in a bad mood. This lack of interaction feels cold and unwelcoming. As a result, I’ve started ordering inside at the counter, where the service is slightly better.
Overall, the Dunkin’ on Sand Lake Rd. has a lot going for it in terms of appearance and food quality (aside from the hashbrowns), but the staff could really use a refresher on customer service skills to make the experience as great as the newly remodeled space suggests it could be“
Customers` Favorites
“The managers at both restaurants are awesome. Plus they know how to make an excellent frozen mocha coffee!“
Customers` Favorites
“Dunkin' is a great place to go, not just for donuts, but for a good meal, as well! I tried the Chicken and Roasted Pepper wrap along with a Strawberry Dragonfruit Lemonade Refresher, and I can honestly say that I will be back for more very soon!“
Customers` Favorites
“Our favorite Dunkin’ around! They say all Dunkin’ drinks are the same, but this Dunkin’ is by far the best and they always get it right! It’s also a great way to get the kids out of the house for school quickly!! 😂 🍩“
Customers` Favorites
“One of the best Dunkin’s I go to!! Depends on my shift but the morning crew is awesome!! Muhammad is always so happy and nice to talk to! I stop at this one daily and go out of my way a few mins because the actually make my order right! Thank you“
Customers` Favorites
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“Wonderful bakery, wonderful people. Delicious concha, churros, abanico, orejas, broca, tamales and MORE! Cakes from here are to die for & gorgeous; a must try!“