Customers` Favorites
Customers` Favorites
“I’ve been coming to this location since I moved to the neighborhood just because it’s the most convenient to me. The type of service I get is extremely different from what time of day I happen to visit. I’ve been in at 11 and received snappy service and cold and soggy food. This past week I’ve visited a few times in the late afternoon and seen the exact opposite. The two people running the store were extremely friendly and attentive, made sure they got my order right and made me delicious food. One day in particular there was a bit of a wait maybe 5 minutes or so and the young woman was very sorry for the wait and gave me a free extra donut as an apology. During the time I spent in the store I noticed them having a great time working together which reminds me of working at Dunkin with my college roommate a few years ago. It’s so nice. Morning crew needs to learn a lesson from these two. Especially about those hash browns. I hated the cold and soggy hash browns that morning crew gave me. But the nice hot and crispy ones that the young lady gave me were perfect. I will no longer accept hash browns or food from any other employee besides her. The tall man in the morning with dark hair is the most unpleasant to be around. Obviously hates his job. Needs to be fired as he is extremely rude and never smiles. The woman that’s usually with him seems way too defensive all the time. Can’t even acknowledge there was an issue with my order without her giving attitude immediately. I will only be coming in the afternoons from now on
Vegetarian options: Egg and cheese croissant, hash browns, stuffed mini bagels“
Customers` Favorites
“We called this Dunkin to place a very large order (over 150 donuts and coffee) for a work event. All the staff were helpful and had items sorted and ready for us ahead of time, ready to put in our cars. Farha was also extremely proactive and helpful with making sure everything was correct and organized for us. Thank you!“
Customers` Favorites
“Spunky donuts are tremendous. Old school vibe.“
Customers` Favorites
“I tried the donuts from Mini Donut Factory, and it was unforgettable! These little masterpieces literally melt in your mouth—fresh, fluffy, and incredibly delicious. If you’re looking for something special to treat yourself or your loved ones, this is the place. Highly recommend!“
Customers` Favorites
“Wonderful donuts!! Better than Dunkin’!! Let’s support the small businesses“
Customers` Favorites
“Today was my first time going there. Doughnuts were absolutely fresh! Will be back! Thanks!“
Customers` Favorites
“So many delicious drinks to choose from & they are always quick! ☺️“
Customers` Favorites
“We read about Joe Doughnut Itasca and thought we would give it a try…pulled up to a Shell gas station?!? Wow we were pleasantly surprised. Can’t begin to say enough good things about this place…not gas station food, custom fresh made to your liking off their full menu. Doughnuts were great, flapjacks were outstanding. Great variety of coffee products - regular, cold brew, lattes etc. The staff were warm and friendly, making you feel at home and explaining the menu to you. Met the co-owner, wonderful lady with passion for this place. Can’t believe it has been open for over 2 years. Great kept little secret. Will be back to try more of the menu!“
Customers` Favorites
“Hands down the best red velvet donuts in Illinois!! Don’t go anywhere else for amazing and variety of donuts!“
Customers` Favorites
“A huge THANK YOU to Central Continental Bakery for creating the most beautiful, delicious cake for my daughters baby shower. I cannot tell you how many guests asked me where it was from. Their attention to detail is extraordinary. Their patience (Bobby) was above and beyond and he really listened to my description of what I was trying to achieve. THANK YOU! Thank you for making our special day even that much more beautiful!“
Customers` Favorites
“The best donuts that I’ve had in years! Great service and omg yum!“
Customers` Favorites
“Great place!! Definitely will recommend to everyone!!“
Customers` Favorites
“Friendly service and great donuts!“
Customers` Favorites
“Great Chocolate treats and ice cream“
Customers` Favorites
“we love these healthy treats!“
Customers` Favorites
“Great teas and doughnuts sunrise is my favorite !!“
Customers` Favorites
“We tried two slices of cake and two pastries. The cakes were absolutely amazing — so light, fluffy, and delicious! We’ll definitely be coming back for more and can’t wait to try other flavors. The pastries looked beautiful, but we weren’t big fans of the filling — it had a pudding-like texture that just wasn’t to our taste. Still, that’s a personal preference, so I’m not taking off any stars for it!“
Customers` Favorites
“Longstanding location offering fresh and delicious donuts. The best of the best in terms of the big donut chains. Friendly, welcoming staff.“
Customers` Favorites
“Chicken and Waffles!!!! Now that there’s a loyalty program I’m going to bring more friends there.“
Customers` Favorites
“Seriously these are the best donuts I've ever had and I've been eating my way through the city. I got the Trinidad donut. It's stuffed full of chocolate with white chocolate shell. Also got an iced Dubai mocha. Omg it's so good. My friend got the iced matcha and it's one of the better ones I've had. Michael and Cody helped me decide what I wanted at the counter and they were great.“
Customers` Favorites
“Update 05/18/2023 - stellar service! I’m partially disabled. The app was being stupid and would not let me place my order, so I called inside. The lady at the counter took my order, came outside for my card, brought out my food. This is what I call service. Thank you for your personal touch. I APPRECIATE YOU!!!“
Customers` Favorites
“Best ice cream ever!!!! I am an ice cream snob when I’m on vacation. I have to have it every day and I walked miles to that ice cream parlor this week the owner and the boy Jake that worked there was such awesome people too. I will definitely be back. I went tonight because I’m leaving in the morning sorted caramel chunk.!!!! you will not be disappointed“
Customers` Favorites
“The breakfast of champions! Consistent wherever you go...“
Customers` Favorites
“I was super impressed with the speed of service through the drive thru this morning. I thought I was going to be sitting waiting for awhile & they took less than 30 seconds for every car! I was in and out faster than it took me to get to the drive thru entrance. Fresh donut and great coffee.“
Customers` Favorites
“good Coffee Good donuts Best ever i love it lol!!!“
“I have visited this location a few times and have had amazing service. I decided to write a review and was very surprised by some of other people’s comments. My experiences here have been the best in a long time. The inside is clean and well organized and the staff works really hard to take care of all their customers. There is definitely a language barrier but with patience and kindness the service is unmatched. This will be my go-to location going forward.“
Customers` Favorites
“⭐️⭐️⭐️⭐️
I can’t say enough about how wonderful the customer service is at this Dunkin’! I’m not sure if the gentleman who is usually at the drive-thru window is the manager or the owner, but he is absolutely phenomenal. He goes above and beyond every time, and what means the most to me is how kind and patient he is with my dog, who can be reactive and protective. That level of kindness and understanding is rare to find these days, and it truly goes a long way. It’s not just about coffee here—it’s about community, and that’s exactly what he brings. Thank you for making every visit such a positive experience!“
Customers` Favorites
“There is no drive-through!!!In-person service was fastTried the New Mini everything bagel, and very little cream cheese is in the bagel.The bagels are soft ?.The taste of the bagels isn't the same.I would buy it again just for a small snack ? to have.“
Customers` Favorites
“I love this Dunkin Donuts!!! They have the best customer service and the crew there are so friendly and very efficient. My coffee is always tasting Super Delicious! Thank you Azucena, Joel and Hardik for the amazing service you give to us❤️ #LoveDD“
Customers` Favorites
“I mean, it’s Dunkin- if you’re expecting a Gordon Ramsey experience, you’re the problem. Coffee is decent unlike other places that make coffee kind of watery. Donuts are alright, not a huge fan of donuts but impressed with their specialty donut of the month ?“
Customers` Favorites
“I really enjoy Dunkin’—this place just has a thing going on. I honestly couldn’t say a bad thing about it even if I tried. It’s one of those spots that’s consistently solid and always delivers.
During the fall, the pumpkin spice drinks are a perfect treat on the way to and from work—something I genuinely look forward to every year. The food is always hitting the spot too, whether it’s a quick bite or something to go with my coffee.
Reliable, tasty, and always a good vibe. We love to see it.“
Customers` Favorites
“The Dunkin’ on Northwest Hwy in Mount Prospect is always outstanding. The service is fast, the staff is friendly, and everything is consistently fresh. I usually stop by in the evening, and I’ve never been disappointed. The drive-thru runs smoothly, the team works efficiently, and nobody beats the coffee at this location. Excellent customer service every time.“
Customers` Favorites
“If I had a negative marking they deserve that. The employees do not know how to avail a deal from DD app. I was not able to use my promo deal and the employee had no idea about it. The company should train their workers to use the app before asking customers to download it. Failure of the training.“
Customers` Favorites
Customers` Favorites
“Had to get my favorite coffee iced pumpkin coffee“
Customers` Favorites
“Croissant 🥐 toasted with strawberry cream cheese yummy with coffee“
Customers` Favorites
“The DIY donut kits they have are super fun! Great Easter morning activity. Thanks Dunkin! 🍩“
Customers` Favorites
“This location is very accommodating! The food was a bit more crispy/almost burnt, but I see they were busy with online orders. We bought a milk and the seal to the cap was broken so they gave us a new one. There was also a mix-up with the type of sandwich we ordered and the owner personally got us the right one! Now that’s what good service is! I’m not sure I’d come back unless the owner is here lol but hey I will still give them 5 stars.“
Customers` Favorites
“this location serves up a box of joe for me each Saturday which I bring to my business to serve my own customers.... they are always prompt, friendly and willing to supply a few extra cups knowing that I'll be serving up many cups of coffee each Saturday morning ☕☕☕“
Customers` Favorites
“I went to this Dunkin location twice this morning during a layover- delayed- canceled flight nightmare. The service was incredible. There was only one person working and he was slinging lattes, donuts, coffee, complicated sugary drink order from a bunch of high school kids like it was nothing. And he was smiling the whole time. I tipped him big both times because he was working his tail off. I seriously don’t know how he was getting drinks donuts and a smile out so fast. He was like an octopus back there. And not to mention I’m sure I wasn’t the only customer with flight issues so people likely weren’t that friendly and he was smiling the whole time.“
Customers` Favorites
“Went there for Baskin Robbins ice cream. Surprised by the big scoops of ice cream I got on my ice cream cone.“
Customers` Favorites
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“This the only Dunkin that actually makes the drinks consistently correct every time! I’ve been to MANY dunkins and as I am from the city (family local). The best part after getting a perfect brew is the sweet man working. I’m not sure if he’s a manager but he is so sweet and I love seeing his smiling face every time I go! I wish I knew his name so I could give him credit.“