Customers` Favorites
Customers` Favorites
“I’ve been coming to this location since I moved to the neighborhood just because it’s the most convenient to me. The type of service I get is extremely different from what time of day I happen to visit. I’ve been in at 11 and received snappy service and cold and soggy food. This past week I’ve visited a few times in the late afternoon and seen the exact opposite. The two people running the store were extremely friendly and attentive, made sure they got my order right and made me delicious food. One day in particular there was a bit of a wait maybe 5 minutes or so and the young woman was very sorry for the wait and gave me a free extra donut as an apology. During the time I spent in the store I noticed them having a great time working together which reminds me of working at Dunkin with my college roommate a few years ago. It’s so nice. Morning crew needs to learn a lesson from these two. Especially about those hash browns. I hated the cold and soggy hash browns that morning crew gave me. But the nice hot and crispy ones that the young lady gave me were perfect. I will no longer accept hash browns or food from any other employee besides her. The tall man in the morning with dark hair is the most unpleasant to be around. Obviously hates his job. Needs to be fired as he is extremely rude and never smiles. The woman that’s usually with him seems way too defensive all the time. Can’t even acknowledge there was an issue with my order without her giving attitude immediately. I will only be coming in the afternoons from now on
Vegetarian options: Egg and cheese croissant, hash browns, stuffed mini bagels“
Customers` Favorites
“We called this Dunkin to place a very large order (over 150 donuts and coffee) for a work event. All the staff were helpful and had items sorted and ready for us ahead of time, ready to put in our cars. Farha was also extremely proactive and helpful with making sure everything was correct and organized for us. Thank you!“
Customers` Favorites
“Spunky donuts are tremendous. Old school vibe.“
Customers` Favorites
“I tried the donuts from Mini Donut Factory, and it was unforgettable! These little masterpieces literally melt in your mouth—fresh, fluffy, and incredibly delicious. If you’re looking for something special to treat yourself or your loved ones, this is the place. Highly recommend!“
Customers` Favorites
“We read about Joe Doughnut Itasca and thought we would give it a try…pulled up to a Shell gas station?!? Wow we were pleasantly surprised. Can’t begin to say enough good things about this place…not gas station food, custom fresh made to your liking off their full menu. Doughnuts were great, flapjacks were outstanding. Great variety of coffee products - regular, cold brew, lattes etc. The staff were warm and friendly, making you feel at home and explaining the menu to you. Met the co-owner, wonderful lady with passion for this place. Can’t believe it has been open for over 2 years. Great kept little secret. Will be back to try more of the menu!“
Customers` Favorites
“Wonderful donuts!! Better than Dunkin’!! Let’s support the small businesses“
Customers` Favorites
“Today was my first time going there. Doughnuts were absolutely fresh! Will be back! Thanks!“
Customers` Favorites
“So many delicious drinks to choose from & they are always quick! ☺️“
Customers` Favorites
“Hands down the best red velvet donuts in Illinois!! Don’t go anywhere else for amazing and variety of donuts!“
Customers` Favorites
“The best donuts that I’ve had in years! Great service and omg yum!“
Customers` Favorites
“Friendly service and great donuts!“
Customers` Favorites
“Great teas and doughnuts sunrise is my favorite !!“
Customers` Favorites
“A huge THANK YOU to Central Continental Bakery for creating the most beautiful, delicious cake for my daughters baby shower. I cannot tell you how many guests asked me where it was from. Their attention to detail is extraordinary. Their patience (Bobby) was above and beyond and he really listened to my description of what I was trying to achieve. THANK YOU! Thank you for making our special day even that much more beautiful!“
Customers` Favorites
“Great Chocolate treats and ice cream“
Customers` Favorites
“we love these healthy treats!“
Customers` Favorites
“Longstanding location offering fresh and delicious donuts. The best of the best in terms of the big donut chains. Friendly, welcoming staff.“
Customers` Favorites
“Pastry house yum yum the bread is perfect for my cup of tea from world market store cost plus the bread is delicious the ambience very Asian I love the feeling of traveling to a new country just around here the neighborhood lots quality food and the staff speak their language is very cool it feels like we are in another country!!“
Customers` Favorites
“Chicken and Waffles!!!! Now that there’s a loyalty program I’m going to bring more friends there.“
Customers` Favorites
“Stan’s have quickly become our go to spot to get our decaf lattes! Love the options of decaf coffee and sugar free options on top of that. Whether it’s a sweet treat kinda day they always have an amazing assortment of donuts and the coffee is always excellent plus Quick! Mike who is our favorite barista there is always incredibly friendly and makes our coffee just the way we like it to the point he has remembered our usual order. He goes above and beyond every time we come by and because of that we will always get our coffee from Stans.“
Customers` Favorites
“Best ice cream ever!!!! I am an ice cream snob when I’m on vacation. I have to have it every day and I walked miles to that ice cream parlor this week the owner and the boy Jake that worked there was such awesome people too. I will definitely be back. I went tonight because I’m leaving in the morning sorted caramel chunk.!!!! you will not be disappointed“
Customers` Favorites
“The breakfast of champions! Consistent wherever you go...“
Customers` Favorites
“The breakfast of champions! Consistent wherever you go...“
Customers` Favorites
“⭐️⭐️⭐️⭐️
I can’t say enough about how wonderful the customer service is at this Dunkin’! I’m not sure if the gentleman who is usually at the drive-thru window is the manager or the owner, but he is absolutely phenomenal. He goes above and beyond every time, and what means the most to me is how kind and patient he is with my dog, who can be reactive and protective. That level of kindness and understanding is rare to find these days, and it truly goes a long way. It’s not just about coffee here—it’s about community, and that’s exactly what he brings. Thank you for making every visit such a positive experience!“
“I have visited this location a few times and have had amazing service. I decided to write a review and was very surprised by some of other people’s comments. My experiences here have been the best in a long time. The inside is clean and well organized and the staff works really hard to take care of all their customers. There is definitely a language barrier but with patience and kindness the service is unmatched. This will be my go-to location going forward.“
Customers` Favorites
“I really enjoy Dunkin’—this place just has a thing going on. I honestly couldn’t say a bad thing about it even if I tried. It’s one of those spots that’s consistently solid and always delivers.
During the fall, the pumpkin spice drinks are a perfect treat on the way to and from work—something I genuinely look forward to every year. The food is always hitting the spot too, whether it’s a quick bite or something to go with my coffee.
Reliable, tasty, and always a good vibe. We love to see it.“
Customers` Favorites
“Update 05/18/2023 - stellar service! I’m partially disabled. The app was being stupid and would not let me place my order, so I called inside. The lady at the counter took my order, came outside for my card, brought out my food. This is what I call service. Thank you for your personal touch. I APPRECIATE YOU!!!“
Customers` Favorites
“Love having a DD so close. Dunkin Donuts coffee is so delicious. I am a hard core cream and sugar in my coffee kind of girl. A nice new building with friendly staff that get you through the drive thru quickly.“
Customers` Favorites
“We got our daughter’s 4th Birthday cake from here. We chose princess themed and were able to customize. We went in and the gentleman taking our order was very attentive and wrote everything down. I called two days before to confirm and they immediately knew what I was talking about. Pick up was a breeze and everyone loved the vanilla on top (two tier) and chocolate strawberry on the bottom ice cream cake. It was decorated well and I could tell they took their time. I am very pleased and would totally go back!“
Customers` Favorites
“This Dunkin’ visit was a great switch-up and ended up being one of my favorite orders yet. I went with a hot chai latte with a touch of vanilla, and it was smooth, warming, and perfectly spiced—something different from my usual coffee but just as satisfying.
The multigrain thin breakfast sandwich with egg white, turkey sausage, and white cheddar was filling without feeling heavy and made for a solid, balanced breakfast. I paired it with hash browns, which were hot and hit the spot, and finished things off with a chocolate frosted donut with sprinkles that added just the right amount of sweetness.
Everything came out fresh, the order was accurate, and the experience was quick and easy. This combo felt thoughtful and well rounded, and it reminded me why Dunkin’ is such a reliable go-to. Would absolutely order this again.“
Customers` Favorites
“I love this Dunkin Donuts!!! They have the best customer service and the crew there are so friendly and very efficient. My coffee is always tasting Super Delicious! Thank you Azucena, Joel and Hardik for the amazing service you give to us❤️ #LoveDD“
Customers` Favorites
“I mean, it’s Dunkin- if you’re expecting a Gordon Ramsey experience, you’re the problem. Coffee is decent unlike other places that make coffee kind of watery. Donuts are alright, not a huge fan of donuts but impressed with their specialty donut of the month ?“
Customers` Favorites
“The DIY donut kits they have are super fun! Great Easter morning activity. Thanks Dunkin! 🍩“
Customers` Favorites
“this location serves up a box of joe for me each Saturday which I bring to my business to serve my own customers.... they are always prompt, friendly and willing to supply a few extra cups knowing that I'll be serving up many cups of coffee each Saturday morning ☕☕☕“
Customers` Favorites
“If I had a negative marking they deserve that. The employees do not know how to avail a deal from DD app. I was not able to use my promo deal and the employee had no idea about it. The company should train their workers to use the app before asking customers to download it. Failure of the training.“
Customers` Favorites
Customers` Favorites
“Croissant 🥐 toasted with strawberry cream cheese yummy with coffee“
Customers` Favorites
“The Dunkin’ on Northwest Hwy in Mount Prospect is always outstanding. The service is fast, the staff is friendly, and everything is consistently fresh. I usually stop by in the evening, and I’ve never been disappointed. The drive-thru runs smoothly, the team works efficiently, and nobody beats the coffee at this location. Excellent customer service every time.“
Customers` Favorites
“This location is very accommodating! The food was a bit more crispy/almost burnt, but I see they were busy with online orders. We bought a milk and the seal to the cap was broken so they gave us a new one. There was also a mix-up with the type of sandwich we ordered and the owner personally got us the right one! Now that’s what good service is! I’m not sure I’d come back unless the owner is here lol but hey I will still give them 5 stars.“
Customers` Favorites
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“Between my wife and I we’ve probably visited this Dunkin once a week for the last few years, in that span I’ve never had an order be wrong or a drink come out where I’d like to return it.
Always in and out the drive thru in less than 3 minutes and conveniently located in front of a metra. Going to miss this as a daily spot when we move soon“