Dunkin' Donuts in Elkhart

“I stopped this morning to grab a coffee and donut. Decided to go inside. Nobody greeted me as I stood at the register. I waited for awhile with no acknowledgement. I guess customers are supposed to place their order on the screen. ? What happened to customer service. there was nobody inside. I placed my order and stood at the pick up window. Again nobody greeted me or acknowledged I had an order. Finally an employee asked me what I ordered and if I had received any part of my order. If they were focused on customer service, they would know I had not received anything. to their credit, they did make a fresh pot of coffee so I didn't 'mind waiting on it. However, when I walked out the door, there were 3 employees standing/sitting there smoking cigarettes. Gross-I should not have to walk between people smoking to get to my car. Isn't there a law against smoking within so many feet of the exit/entrance? Not sure if I would visit this location again.“

“I love the drinks I always get and one time I forgot to add whipped cream and they reminded me! That made me feel they enjoy the work there to remember so many things. Delicious croissant sandwiches as well!!

Kid-friendliness: Its a nice location and dining area has always been clean and tidy

Wheelchair accessibility: Yes“