Ben's Soft Pretzels- Indianapolis Airport Terminal B

Out of cheese AND anything but basic pretzels. Come on guys... This isn't rocket science. DO BETTER!!!

Staff is so rude. Very annoyed by simple questions. Plenty of other good food options

Atmosphere: 1

Food: 4

Service: 1

Didn’t have cinnamon…seems they never do, bought an original and had to toss. Tasted like seaweed! Never again!

Food: 1

We were starving during a layover, so we ordered the pretzel bites, which were very good.

Food: 5

Service: 3

What is crazy is I came to make a review and I see months of the same review... where are the pretzels?! I showed up at 12:50 to see a line and the cashier say sorry we just sold the last pretzel. What is going on here? I fly alot am in Ind once a month and have only been able to get a pretzel once. And it was just what ever pretzel they had because there is never a selection. Like they just make one kind and one batch then sell out and thats it. How they stay in business I have no clue.

Atmosphere: 3

Food: 4

Service: 1

Literally not a single pretzel ready or even baking at 2:25pm on a Friday. Absolutely wild!

Atmosphere: 2

Food: 1

Service: 1

Stopped here three times while at the airport within a hour time span and they were out of stock of every item all three times.

Atmosphere: 1

Food: 1

Service: 1

While I’m sure the response will be “ I’ll notify the staff manager”, maybe it time to hire a new staff manger because informing they has led to no immediate change. While I can appreciate a proactive team, not at the behest of the core responsibility of providing the intended service of selling pretzels. While this location states it closes at 8pm, the staff advised that they stop making pretzels at 7pm. I watched 9 people including myself walk in for pretzels only to be turned away because the staff was ready to close up. They closed the gates at 7:53pm as if there weren’t willing patrons still looking for service. Owner, you are leaving profits on the table and clearly not properly managing this location as the comments remain consistent. I know for sure Aunti Annie’s would be open until 8pm serving patrons and pay their staff proper wages to staff past when the gates close.

Love these pretzels more than the other pretzel shop in the mall. Great taste. As others have mentioned, they frequently are out of what you want to order. Stopped in for a pretzel today around 11:00 am and there wasn’t a pretzel to be found. The cashier and the manager both said they only have the pretzel bites. I ordered the bites and they were good but why are pretzels not ready at 11:00 - close to lunch time?

Atmosphere: 2

Food: 2

Service: 2

Not surprised they have a two star review only looked here after having a horrible experience. No product, told 15 minute wait. In an airport? Really like who has 15 minutes to wait for a pretzel. Hope they close and an Auntie Anns comes here this place was terrible.

Atmosphere: 1

Food: 1

Service: 1

I ate Ben’s bacon sandwich before my flight in Punta Cana and note the sandwich was the only thing I ate and when I got to Punta Cana I threw up all over the ground and was sick for two days after and side note if it’s called a pretzel place maybe have pretzels before 9:30 am

Atmosphere: 3

Food: 1

Service: 3

Crazy idea— make pretzels. If a person comes to Ben’s PRETZELS, they want pretzels. Only having breakfast sandwiches until “around 9:30 am” is just plain silly, especially when you are already open at around 6 am.

This morning Ben’s was well staffed— three people chilling on their phones because there was no business. Want to know why? Because if a person comes to Ben’s PRETZELS, they want pretzels.

We are here at the Indianapolis Airport and tried to order a pretzel. The two staff members working here were rude and disrespectful. I tried to order a pretzel and was told it was at least a 20 minute wait. So we had plenty of time because our flight was delayed and when I tried to order she said we are not taking orders at all, we don’t do pre- orders here either, I wouldn’t come back with a rude tone. It was embarrassing for your business you have employees like that working there.

Atmosphere: 1

Food: 1

Service: 1

Wouldn’t make any pretzels. 0nly hand one available to purchase which was salt didn’t offer to make the pepperoni one we wanted said they only had the salt available. There was no line at 1 pm

Another experience here with no pretzels. What a joke of a company. I suggest all to email the airport to have the store removed

Atmosphere: 1

Food: 1

Service: 1