Chick-fil-A in Indianapolis

“Chick-fil-A at The Crossing is top-tier! The curbside pickup here is incredibly efficient—my order is always out within minutes, and the team is consistently friendly and professional. The rewards program is also a huge plus—earning points through the app is easy, and I’ve already redeemed several free items. Great service, great food, and great value. Highly recommend this location!“

“I arrived with a hubby basketball team ten minutes before choosing. One of the employees held the door for us with a smile, and then once inside the manager told her crew to "buckle up". They then proceeded to talk all the orders while still taking drive through orders. We had all our food and were back on the road home by 10 minutes after closing. The crew handled us well and the manager was super accommodating and very professional. Thank you! Awesome service!“

“Went to the drive through... had a big order for my classroom. The lady Kim at the drive through was very hospitable and thorough while taking the order. The wait wasn't too long and the food was awesome. Loved the frosted peach lemonade...a must try.“

“I don’t know if Chick-fil-A invented the fast pass drive thru lane but they’ve definitely perfected it. I’m not a big fast food chicken fan but I’ve yet to have a disappointing meal from Chick-folk-A…the tenders were cooked perfectly and the dipping sauce was on point. Waffle cut fries perfect for dipping with any of their many delicious sauces and the Pineapple Dragon Fruit Sweet Tea was surprisingly delicious…drive through staff exceptionally polite, attentive and professional…outstanding“

“Never had a bad experience, wish they were open on Sundays.

Parking: Every location I've visit, been lucky, someone is pulling out and I pull in. You just have to do the drive through.

Kid-friendliness: If I had little one's, this would be the best place to go.“

“The PERFECT SAUSAGE BURRITO this morning. The tortilla was perfect, the amount of egg, hash browns, and sausage was perfect....literally one of the few Chick-fil-A Burritos that I've felt was worth the money. Whoever made it this morning....should be training the entire company on how to make a breakfast burrito!

Only reason I didn't give 5-stars is the counter was a little slow to tend to taking my order....but no big deal compared to the perfect burrito!“

“I have worked at IND. for 2 years now. I often come to this Chicfila for my lunch break. In the past, the staff were not very friendly or productive it seemed from a consumers POV. In the past 6 months, my experience has been wonderful, everyone is kind, efficient, vocal and complimentary towards each other and costumers! Especially Zion. He is a great employee and represents Chick-fil-A very well!“

“I mobiled ordered and when I got to front they told me my card didn't go thru. I forgot to change card on app when bank updated my card. They took my new card and put through the transaction but I guess because of that it put me at front of line. They took 7 cars from non fast lane, then had me pull up and took 3 more out of mine line and 2 more from non fast lane. Finally brought my order out. Got it home and it wasn't my order. Moral of story: make sure your info is right.“

“The food was excellent! Service was a excellent! The restaurant was extremely busy The lines backed up to the street. Employees were kind and respectful and worked in amazing harmony. I think we waited 5 minutes. Which is incredible considering how busy this restaurant was.“

“UPDATE: Please note that this review is for the Chick-fil-A at 10 E Washington St, downtown Indy, not the one on the IUPUI campus, which Google Maps seems to be referencing.This was my first visit to the new downtown Chick-fil-A, which is located at street level near the mall. In the past, I have gone to the Chick-fil-A within the mall food court, but believe this may be replacing that location. I was told by staff that the restaurant has been open for about 3 months. I arrived about 12:15 pm and it was nice to see a crowd of people patronizing this downtown business. I quickly made my way to the counter and placed my order, which I received while in the process of buying 15 gift cards. Bri, the manager, came out to help Sevastian process my request, and they took the time to double check that the correct amounts were loaded onto each card and then placed them into individual gift card holders! They were courteous and kind, and lunch tasted great. The restaurant is new and very nice. The only potential negative for some customers may be the high nose level, due to all of the hard surfaces, but things improved as the crowd thinned out. The attached photos were taken just before 1:00 pm after most of the lunch crowd was gone. It's also worth nothing that they have a few outdoor tables, but due to the low temperature (the high today was 59*F) and breezy conditions, no one was sitting outside.“

“Came to pick up a catering order and Mr. Brandon and the team absolutely delivered!
A touch of a wait but I believe that ought to be expected with such a large order and such high quality food!

Could not recommend enough!“

“Placed a larger order for our planned exclusive resident event at my property. After realizing I may have not ordered enough, they were gracious enough to allow me to add more items this morning. The level of customer service was unmatched today by everyone on the team. Everything was packaged quickly and the food was a huge hit at the event. We will most definitely be coming back for more planned events.“