Customers` Favorites
Customers` Favorites
“Recently checked out the new location. So glad it’s the same atmosphere, friendly staff and menu. So happy for you all finding and creating a beautiful new venue!!“
Customers` Favorites
“Idk who thought bringing in that unprofessional joke of a general manager they have now was a good idea, but that was a bad business decision. That general manager Tracy doesn’t know how to deal with customers, let alone problems. I was in today, me being there for a whole 30 seconds sent the GM into a spiral apparently as she saw me walk in yet still proceeded to rudely ask me “WHAT ARE YOU WAITING FOR?” Food. That’s what I was waiting for. Which is what I told her. When I got my food, my son’s burger looked like it had coffee spilled on it. One worker noticed my issue and promptly told the manager I had an issue. She rolled her eyes and came to rudely ask me what the problem was. When I showed her the BROWN liquid on my son’s burger and wrapper, she had the gall to tell me it was normal and it was “cheese sweat from it being so hot in there.” (That’s what you tell a customer about their food? GROSS) To which I responded with “Cheese is yellow though.” Made no sense. She made no effort to make it right though the worker did offer. She turned around to yet again stare off into space or rudely glare at the workers, probably embarrassed at the pathetic excuse she had just given me about sweaty cheese. She is the sole bad review for today.
Now having said that, I go there all the time. Never had an issue when the General manager isn’t there. Today was my first extremely negative experience. The other managers are FANTASTIC! I know them all. The crew members are hilarious and friendly, I know most of them. Food is always made right and fresh. Lattes are top tier delicious. That location needs to drop the general manager. She is dragging that place into the ground and leaving the workers to pick up her slack. They all deserve a better leader. The workers have enough crap to deal with from rude or impatient customers. (Being cussed at over food is crazy behavior. Customers need to do better!) They now have to add a rude and very lazy GM to the mix. Promote one of managers to GM. The workers, customers and store would be better off.“
Customers` Favorites
“Such a great place to take the kiddos! Added bonus the drinks (hot & cold) are delicious. Super clean, great staff, & wonderful family atmosphere. Thank you for this hidden gem! ♥️“
Customers` Favorites
“I was never much of a coffee drinker until I had The River Coffee!! I'm hooked now! Amazing Staff and Coffee! 😁☕“
Customers` Favorites
“I love this Starbucks! I can tell it is managed really well. The staff is always fun, friendly, and professional! Well done, all!!“
“Very friendly and welcoming church. One that preaches the Gospel.“
“This place is on the Goshen College campus and isn't accessible all open hours cause ya have to have an ID to enter the place and that's totally acceptable. The only downside is that this is the best place I've gotten a latte in Goshen & I've been to pretty much all of the other local and national coffee places. Loved your coffee ☕ ❤️“
“Very unorganized waited 10 minutes for sugar one of the staff just said we dont have it but another went and got it. Normally not bad service but lately there is a new staff and most of the time they seem lost looks like more training is needed“
Customers` Favorites
“Always great food and service!! Gracias Amigos!🤤“
Customers` Favorites
“The guy running the grill in the back this morning 10/10/25 should be sponsored by Red Bull 😁 He was putting together sandwiches and hashbrowns and getting them into bags at about the speed of sound ! Well done, sir 🫡 ⭐️⭐️⭐️⭐️⭐️“
Customers` Favorites
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“I just bought my first loaf of sourdough bread and it was fantastic! I got the olive/lemon loaf. It sounds like an unusual combination but the taste was very subtle and is amazing toasted. Also, it was a very large size.“