Taco Bell

410 Mt Zion Rd, Florence
(859) 869-6852

Recent Reviews

christy lemberg

Parking: Easy to get to. Always return .Kid-friendliness: GoodWheelchair accessibility: Doors are hard to master when your alone.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Taco, Nachos, Soft Taco

Russell England

They wouldn't even answer the drive thru so we left

tim ryan

This is the default store on door dash for me. There is a store closer to me, but the kids like doritos tacos and this is the store… regular disappointment. This particular store has poor quality food with higher than typical taco bell prices and has multiple occasions cancelled orders. Order food at 5:25pm and 7:21pm still have nothing after two cancelled orders. Call em and ask whats up…” we are busy.” Okay. Its dinner time. So is every other restaurant we get delivery from at dinner time. “Another dasher stole the order.” No they texted and said it was taking forever and they have other orders to deliver and dropped it. Just garbage location. Gonna have to tell the kids they closed. Maybe a self fulfilling prophecy.

Atmosphere: 1

Food: 1

Service: 1

Pattsy Patt

Terrible service at drive thru. The girl who was taking the order sounded very discouraged and had little desire to attend. She takes our order and then I ask her to dictate the order to me to see if everything was correct and she tells me that she has nothing.

Cara

Every time I come something is messed up. Below is a spicy potato soft taco with no lettuce?? And the cheesy bean and rice burrito I ordered with it had the same sauce as this, which I’ve never had before. Other times I’ve literally received the complete wrong order. I’ve also gone for breakfast, sat in line a bit after they’ve opened, and been told they aren’t open and to basically F off. Why can’t you open on time? Or not mess up orders? I’ve worked as a server in dining situations and it’s not easy sure, but it’s also not that hard.

Atmosphere: 2

Food: 3

Service: 1

Chris Williams

I went to Taco Bell on Mt. Zion road on February 10th 2024 and let me tell you I'll never be back to that location. My wife placed a mobile pickup order at 6:45pm, I work around the corner and get off work at 7pm so easy peasy right? I arrived at the Mt Zion store around 7:05 and I'm the only one in the store besides the 2 cars in the drive thru. I walked in and the lady behind the counter asked me if I was Door Dash and I replied no, I'm here to pick up a mobile order for myself. Someone from behind the counter said, "we have 3 pages of orders and we are short staffed". She said she saw my order and they will get to it as soon as they can. I'm a very patient person so I agreed and sat down. 7:45pm rolls around, I asked how my food is coming? The lady making the food said my food is just a few orders behind this one. I patiently wait until 8:10pm. At this point I was just tired. I had just worked a 12 hour shift and now had been waiting at Taco Bell for over an hour for 5 items and a drink. The lady behind the counter was new and shaking so I didn't want to raise my voice and get her more upset so I waited some more. The manager came out a few moments later and asked my name again..... Then tells me they don't have my order ????. I'm so tired I couldn't fight with her. So after that went on for a few minutes the manager asked the new lady to retake my order and said that it will be up shortly. At 8:43pm I finally walked out of Taco Bell with with 4 of the 5 things my wife ordered. Please don't go here, you will regret it.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Cheesy Gordita Crunch

shane moore

Love their kiosks... Able to customize your food, had no clue all of the different options for a nacho bel-grande... Game changer!!! You can add all of the extras, cheese, onion, jalapenos, ? s, sour cream, cheese, guacamole, turned an otherwise plain nacho into something delicious!!! Oh, and ask for your chips on the side!!! No more soggy chips!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Taco, Nachos, Bean Burrito

Ricardo Gallarzo

I guess they can't read I ordered thru doordash and didn't get any of the hot sauce that is literally on the receipt they taped to the bag.

Atmosphere: 1

Food: 1

Service: 1

Dolan Staton

When we walked into this Taco Bell there were three staff members standing and shooting the breeze at the counter. When they saw us, one of them pointed to a kiosk and said "you have to order there." Then they proceeded to ignore us again.Unprofessional.I know that we are moving towards self checkout and I am here for it. But for the love of Adam Smith at least try to look busy. Like someone could have been cleaning this restroom...

Atmosphere: 4

Food: 4

Service: 1

Alexis Eden

Have been sitting in the line for 30 minutes now. Do better taco

Atmosphere: 1

Food: 2

Service: 1

Robert Hicks

I’m sitting outside as I type this as my girlfriend orders our food on their app we was forced to download if we wanted any kind of service tonight. This is highly unacceptable. Only place I know who will turn down a paying customer just in the hope they download the app. If this is what Taco Bell is coming too now no thanks. White Castle don’t do anything like this

Atmosphere: 1

Food: 1

Service: 1

Ethan Hood

Service is terrible. Waited 20 minutes for my takeout order that I placed online. This location seems to have an issue with employment.

Atmosphere: 1

Food: 1

Service: 1

Jessica Klaers

Couldn't get anyone to help me inside, after 10 minutes I went to the drive through, it was the longest 30 minutes of my life. DON'T GO HERE!

Atmosphere: 1

Food: 1

Service: 1

adam

Messed up order 2 times and on top of that the prices can go to a nice sit down restaurant for the same price they are going crazy with these

Atmosphere: 3

Food: 2

Service: 2

Andrew Cullum

Very polite, went at shift change apparently and was asked to give them a few minutes. Food was still good as usual.

Atmosphere: 5

Food: 5

Service: 5

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