Rally's
$ • Fast Food, Burgers, Pet Friendly
Hours:
8601 Preston Hwy, Louisville
(502) 968-7145
About Rally's
Customers' Favorites
Rally's Reviews
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Under new management. Come give them a try. You won’t be disappointed.
Ordered on the App 7/29/2023. When we got there they said they didnt get the order so I brought it up on my phone. Showed order number, time, pick up time, Preston store and all other information. You have to pay on app to place the order so as an implied manager they should have known that. I asked her to contact corporate then about my refund and she said Corporate couldnt refund my money? I said who does then and she said the App. I said sarcastically should I contact Mr. App?...read full review
This is the Cheese Champ burger I was served on 6/8/2023 around 12:30pm. As you can see the sandwich was in a state of decay. I also ordered a Coke to drink and was first given a Dr Pepper, then a Diet Coke then asked to park on the side lot while they repaired their Coke dispenser. 15 minutes later I was served a flat Coke.
I won’t be back.
Ratings
Menu
Hours
| Monday | 10AM - 2AM |
| Tuesday | 10AM - 2AM |
| Wednesday | 10AM - 2AM |
| Thursday | 10AM - 2AM |
| Friday | 10AM - 3AM |
| Saturday | 10AM - 3AM |
| Sunday | 10AM - 2AM |
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Rally's restaurant has seen recent improvements in areas such as speediness, customer service, and food quantity. However, there have been reports of long drive-thru lines due to slow service at the pick-up window. The restaurant is encouraged to maintain progress in certain areas while addressing issues in drive-thru efficiency.
The staff at this location have been praised for their professionalism, knowledge, and compassion. The shift manager, Scott, has been highlighted for his exceptional customer service, correcting orders and providing extra items to enhance the dining experience. Customers have noted the delicious food, including perfectly cooked fries, mozzarella sticks with the perfect cheese pull, and well-prepared burgers.
Despite a minor issue with a missing order item, the manager, Scott, was able to resolve the situation by promptly replacing the missing item, demonstrating the restaurant's commitment to customer satisfaction.