“It was late, and we were on a road trip. Not many places opened late at night, so we decided to head through the drive-through at this McDonald's location. Placed our order and was asked to pull up. The wait was terrible. We didn't have a large order either. Normal chicken nugget, fries, and mcflurry meal. We had sat for a bit and then saw another driver pull up behind us. Saw that they had gotten their food quite quick, so I was hoping ours would be out soon. Took about another 5 min, and it arrived as ordered. That was a plus. The food was very hot. Meaning it was fresh. I'm happy about that. Would've liked a bit faster service, but it's always a plus when your orders are correct.
May have been an off night, so I would give it another try if we were in the area.“
“Kenny in the drive-thru is the core reason I’m giving this McDonald’s five stars. The food was good, the fries were hot, but Kenny? Kenny was phenomenal. 😂
This man somehow turned ordering a McDouble and a large Coke into a five-star customer service experience. Friendly, funny, and genuinely made the drive-thru feel like I was catching up with an old friend instead of ordering fast food.
McDonald’s needs to protect Kenny at all costs. Give that man a raise, a promotion, and whatever employee discount he wants.
I didn’t go through the drive-thru… I went through the Kenny experience. 10/10, would order a large fry just to talk to him again. 😂“