Graeter's Ice Cream

One of my favorite Ice cream places. Tried it for the first time, Last year, when I was high school senior having dinner and Ice cream with a high school swim team and loved it.

Atmosphere: 5

Food: 5

Service: 5

Great customer service! My daughter had a pretty bad wipe out in the rain today before coming into the Taylor mill store today. She had a petty nasty scrapes on her knees and elbow. She was in tears and one of sweet workers came over with some cute animal bandaids and a few stickers for all the kids. She was so sweet to my daughter, she was instantly in a better mood after that and it took her mind off her scraped up knees and elbows. I hope she gets recognized for being so kind and her great customer service skills.The milk shakes were also delicious!

My recent visit to Graeter’s was disappointing. My mother and I ordered ice cream, and during checkout, the cashier scanned a coupon on our phones for a $1.54 single dip sugar cone. Initially, my mother’s total was $5.70, which dropped to $2.43 after the coupon was applied. However, after we paid, the employee informed us that there had been a mistake and the total was incorrect.

The cashier went to consult the manager, but when he returned, he told us that the manager said they don’t do refunds and nothing could be done. This message should have been delivered by the manager directly, not the employee. The cashier even offered to get money from his bag to pay us back for his mistake, which was kind but not a proper resolution to the issue.

Overall, the handling of this situation by the manager was unprofessional and left us feeling very dissatisfied. This experience has made us question the management and customer service at this location.

This was our second experience at this location and it was great. We were welcomed as we came through the doors which made us feel appreciated (not everywhere does this). We found ourselves pondering the flavor selections and the girls working were very helpful and knowledgeable about all the flavors. We were given samples and all of our questions were answered with a smile. We each got an ice cream cone with two scoops. As always the ice cream was exceptional, the amazing quality you know and love from Graeters. The girls working were even able to help us navigate the app so that we could get rewards points for our purchase. I highly recommend this ice cream shop, everything from the quality to the service is five star.

At this time I'd like to offer my Google services to this establishment, I am a Google certified 360° photographer. I can take 360° photos of your store for Google to help gain more business. If this is something you're interested in please reach out.

Atmosphere: 5

Food: 5

Service: 5

Great ice cream with a lot of favorites. Greaters has been a Cincinnati staple my whole life. If you want great ice cream do not miss it. Their service is always top notch.

Atmosphere: 5

Food: 5

Service: 5

Lemon meringue pie ICE CREAM

Awesome ice cream and good visit with friends. The staff was GRAETE! 😜

Delicious treat on a hot day and everyday. Friendly, welcoming team scooping the ice cream.

The new Lemon Meringue Pie ice cream is the best flavor ever!! I hope it stays.It is so nice to go into a store and be greeted the way I am at the Taylor Mill location. Adam is so kind and friendly. He is fun to talk with and isa great role model for the other employees. Keep up the fantastic work!!

We got our order quick !

Delicious! Fast service with a smile everytime!

Excellent ice cream

Always great service and some of the best ice cream in the area.

Stopped in last night for ice cream, one of the two staff members was unbelievably rude! Every time we ordered something Kenna specifically would roll her eyes and sigh… we only ordered cones so our order wasn’t a hassle. Terrible customer service. Won’t be back.

Employees are always cheerful and I enjoy talking to them. Very nice folks! My go to spot whenever I have a craving… which is often.