Awful experience with rude customer service. Unclean tables.
Atmosphere: 1
Food: 1
Service: 1
Karen
The service here is extra slow and not particularly friendly. Try the chicken salad croissant. The tiramisu is delicious!
George Chalhoub
Excellent coffee, lovely service and many seats. Got cappuccino and lattes.
Atmosphere: 5
Food: 5
Service: 5
Tamara Carter
I deeply enjoyed this experience. The ambience is unmatched and on a 38 degree morning sitting by the fireplace felt incredible. I’m not a coffee snob but I am picky and I ordered a cold brew with a shot of espresso. At the recommendation of the barista I did not get the espresso shot because they’re cold brew is brewed from espresso beans and it 👏 was 👏 incredible 👏
Recommend x 100!
Atmosphere: 5
Food: 5
Service: 5
Arthur Smile
Service was SUPER friendly. Amazing when people do their job with such excellence!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
Adri Richards
I ended up visiting several different Caffè Nero locations during my time in Boston. This was the first café I visited during my stay.
I found each café was a charming little coffee shop, unique in its own way, yet all shared a delightful theme that felt like a cozy library or bookstore.
The atmosphere was inviting and perfect for relaxing with a good book or catching up on some work.
I really enjoyed their coffee shops and even brought home a bag of their beans. The quality of the coffee was consistently excellent, and the ambiance made each visit enjoyable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Eden Dorff
This is the worst cafe nero in the country lol. Whether it’s the lack of staff, that rude girl Jada with the braids blocking me from Throwing away garbage or pretending that there are condiments and utensils present when there aren’t it’s ALWAYS an issue here. I had to use a plastic straw to mix in my in sugar because they had NOTHING out besides that and I kept being ignored in the line. I would up having to pay for ANOTHER cup of tea because the straw melted and Jada still insisted that there were “wood stirrers” present and gave me an attitude while charging me for the additional tea I ordered. I also found a black hair in my chicken sandwich croissant and I’m pretty sure it was a pube and NOT mine since I’m ash blonde.
Atmosphere: 1
Food: 5
Service: 1
C Angell
Nice place to grab a great coffee or tea and a sandwich or treat such as a chocolate croissant or yummy banana bread and sit. Sit in a wonderful selection of couches, cushy chairs and maybe even bu the floor to ceiling windows and people watch while enjoying your delicious treats. Really love the atmosphere here. Like a little hug. Go there whenever we are at Copley.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Butter Croissant, Prosciutto
moh imadanyen
Coffee wasn’t as hot as it should be
Atmosphere: 5
Food: 4
Service: 5
Anthony
I rarely visit this particular Caffè Nero, but I needed a coffee for some extra energy one day, so I went inside to order one. There were only two employees working at the time. I ordered two drip coffees, but they gave me two Americanos instead, and charged me the extra 30¢ for each cup compared to the drip coffee price. I asked why they gave me Americanos and not drip coffee, and the employee, a heavy-set woman with filthy sneakers, said,"were out of drip coffee" and walked away smugly.Minus two stars.Then, There wasn't any milk or cream out, so I stood at the counter waiting for a few mins until an employee came out and game me some milk. I then sat down and waited for a friend to arrive. We sat there for about thirty minutes chatting. The place was practically empty. About fifteen minutes before they were to close that same employee with the filthy sneakers said we close soon to my friend and I, but not to any of the other customers who were sitting near us. Seem rude for no reason.Minus one star.I don't usually leave negative reviews unless I feel as if an employee has gone out of their way to give me a hard time, or were incredibly rude or incompetent. I will not come back.
visited boston and saw this place everywhere. Had to stop and it was indeed amazing!
Atmosphere: 5
Food: 5
Service: 5
fariha hashmi
We are regular at Cafe Nero at various locations in MA, & often come to this Prudential Center one with friends. However, the customer service here is the worst we have experienced in any Cafe Nero. After getting the most horrendous and rude behavior from this “manager” (as we later found out), named Aleco/Alec, it prompted me to write this review as I never care for them and try to keep it to myself even if I have somewhat of a bad experience.This day we went with a big friends group & had a big order. Having worked in fast food customer service before, I understand how stressful it can be, so I started the order saying “we have a lot of drinks sorry about that” & tried to start off with on a humorous note. The employee taking the order had a straight face & did not say anything so I started with the pastries & asked him if they have multiples of the almond croissant to which he replied “whatever you see here is all we have”. Okay, made perfect sense and I went on to look over the glass display & order several types of pastries. There was only one piece of this strawberry-cheese thing so I ordered it. After finishing ordering & paying, he goes on to tell me there is only 1 strawberry cheese pastry, what would I like to substitute it with. I got confused & said there is 1 & I only ordered one. He replied in an angry voice “you said two!” I was upset because I had already asked him & he told me the display is all they have so there is no way I would order two seeing there is only one left. Anyways I told him to give me a butter croissant instead which was 20cents less (not a big deal but just makes me upset that we got treated this way after spending almost $75 total).I always ask for my coffee to be extra hot so this day I did the same but only got one coffee actually hot and the rest of the 7 coffees very lukewarm. I was still okay with it, until I brought the drinks over to our table, my husband tried his coffee & realized its just plain milk, no flavor or espresso shots in it. I got more upset at this point & decided to go up and fix it with my husband. We get in line and see this employee smiling, having small chats with the customers before us. As I walk forward his face changed & I asked if he could pls make our drink again because it has nothing in it (it would be totally understandable if he had said since there were so many drinks, one of them got messed up). But nope, this guy goes on to explain how its supposed to be like that. We told him we just want another one, and he said he will add more syrup in it. I said “there is no coffee flavor too, its just plain milk”. He replied “ok I will add an espresso shot”. And he turned around to do his thing. I told my husband this is not fair, the drink was already bad & doing all these is going to mess it up & make it even colder. We kept asking him (while his back is still turned to us), to make it hot. He mumbled something like “no, theres no way to make it hot, its already made”. He was visibly mad at us from the beginning & did not want to help us at all. At that point I told my husband lets throw it out & pay for another one. By that time he was done doing whatever the trash he did with our drink & was handing it over to my husband. My husband requested him one last time “can you PLEASE make it hot? (we have done it before at other cafe neros & they are able to heat it up if you ask). He screamed at us & said “I ALREADY DID”. We were so flabbergasted, we walked away, I wasn’t gonna have any further conversation with this ill-mannered person. This type of behavior is utterly disrespectful to paying customers & not tolerable at all! We were very nice to him the whole time & did not yell at any point. I will never return to this location only because of this guy! Idk how these kind of mean people even get these customer service jobs & then be a manager of a store. This guy needs to learn to do his job! I was determined to write a review & email corporate after this incident
Service: 1
Jean Gran
The service by Austin ,a master coffee maker, was delightful, entertaining and delicious. Austin appeared to be enjoying his job while making coffee drinks with suchEnthusiasm it was a pleasure to be a customer waiting and watching this talented barista. Thank you Austin!!
Atmosphere: 5
Service: 5
Aaron Cohen
It's rundown now. The furniture is beaten up and has holes covered in tape. The food options are pathetic; nothing like previous years. Their app doesn't always work and I have not received credit for purchases over 3 months. Something has changed in senior leadership at the corporate level affecting the wonderful customer experience they had 2 years ago.
Atmosphere: 3
Food: 2
Service: 2
Casey Brown
I walk through this mall to get to work. At this location they have a main and a side door to the store. At 627 am( remember that time) I walked through the side entrance (which was unlocked) and walked up to the register. The girl at the counter(didn’t have her name tag on) looked at me and said we’re not opened yet. I looked at her then down at my watch then back at her. Guys it’s 627am! I stand there for a sec looking at my watch she says” you need to wait outside until we’re open” just a word of advice, I work in customer service as well and I understand the 10-20-30 min early guests/customers can be a little needy and annoying but at the end of the day the customer is what keeps your business going. Now I dont expect a cashier to understand that by any means but I thought it was just human nature to be kind. I then waited outside of the door THAT WAS STILL UNLOCKED BTW and just waited. Now it’s basically 629.. and she didn’t even greet me as I came back in at 631 am… moral of the story is. If you work in customer service you should probably be nice to people. You never know what someone is going through. I understand it’s early, no one wants to be awake at that time nevermind already at work. But this is your job… you signed up for it.I just really want to say that whoever is training people at caffe Nero needs to reevaluate their training protocols before they get the wrong person on the wrong day. Just be kind.She could have easily just been like “oh hey we don’t open for another few mins but feel free to have a seat and wait the 2-3 minutes” not “can you wait outside” again I work customer service. There’s nothing worse than someone coming 5 min before you close. But opening is a different story. You get what you put out thereThat’s all have a good day!
Awful experience with rude customer service.
Unclean tables.
Atmosphere: 1
Food: 1
Service: 1
The service here is extra slow and not particularly friendly. Try the chicken salad croissant. The tiramisu is delicious!
Excellent coffee, lovely service and many seats. Got cappuccino and lattes.
Atmosphere: 5
Food: 5
Service: 5
I deeply enjoyed this experience. The ambience is unmatched and on a 38 degree morning sitting by the fireplace felt incredible. I’m not a coffee snob but I am picky and I ordered a cold brew with a shot of espresso. At the recommendation of the barista I did not get the espresso shot because they’re cold brew is brewed from espresso beans and it 👏 was 👏 incredible 👏
Recommend x 100!
Atmosphere: 5
Food: 5
Service: 5
Service was SUPER friendly. Amazing when people do their job with such excellence!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
I ended up visiting several different Caffè Nero locations during my time in Boston. This was the first café I visited during my stay.
I found each café was a charming little coffee shop, unique in its own way, yet all shared a delightful theme that felt like a cozy library or bookstore.
The atmosphere was inviting and perfect for relaxing with a good book or catching up on some work.
I really enjoyed their coffee shops and even brought home a bag of their beans. The quality of the coffee was consistently excellent, and the ambiance made each visit enjoyable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
This is the worst cafe nero in the country lol. Whether it’s the lack of staff, that rude girl Jada with the braids blocking me from
Throwing away garbage or pretending that there are condiments and utensils present when there aren’t it’s ALWAYS an issue here. I had to use a plastic straw to mix in my in sugar because they had NOTHING out besides that and I kept being ignored in the line. I would up having to pay for ANOTHER cup of tea because the straw melted and Jada still insisted that there were “wood stirrers” present and gave me an attitude while charging me for the additional tea I ordered. I also found a black hair in my chicken sandwich croissant and I’m pretty sure it was a pube and NOT mine since I’m ash blonde.
Atmosphere: 1
Food: 5
Service: 1
Nice place to grab a great coffee or tea and a sandwich or treat such as a chocolate croissant or yummy banana bread and sit. Sit in a wonderful selection of couches, cushy chairs and maybe even bu the floor to ceiling windows and people watch while enjoying your delicious treats. Really love the atmosphere here. Like a little hug. Go there whenever we are at Copley.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Butter Croissant, Prosciutto
Coffee wasn’t as hot as it should be
Atmosphere: 5
Food: 4
Service: 5
I rarely visit this particular Caffè Nero, but I needed a coffee for some extra energy one day, so I went inside to order one. There were only two employees working at the time. I ordered two drip coffees, but they gave me two Americanos instead, and charged me the extra 30¢ for each cup compared to the drip coffee price. I asked why they gave me Americanos and not drip coffee, and the employee, a heavy-set woman with filthy sneakers, said,"were out of drip coffee" and walked away smugly.Minus two stars.Then, There wasn't any milk or cream out, so I stood at the counter waiting for a few mins until an employee came out and game me some milk. I then sat down and waited for a friend to arrive. We sat there for about thirty minutes chatting. The place was practically empty. About fifteen minutes before they were to close that same employee with the filthy sneakers said we close soon to my friend and I, but not to any of the other customers who were sitting near us. Seem rude for no reason.Minus one star.I don't usually leave negative reviews unless I feel as if an employee has gone out of their way to give me a hard time, or were incredibly rude or incompetent. I will not come back.
Atmosphere: 2
Service: 2
Restaurantji Recommends
visited boston and saw this place everywhere. Had to stop and it was indeed amazing!
Atmosphere: 5
Food: 5
Service: 5
We are regular at Cafe Nero at various locations in MA, & often come to this Prudential Center one with friends. However, the customer service here is the worst we have experienced in any Cafe Nero. After getting the most horrendous and rude behavior from this “manager” (as we later found out), named Aleco/Alec, it prompted me to write this review as I never care for them and try to keep it to myself even if I have somewhat of a bad experience.This day we went with a big friends group & had a big order. Having worked in fast food customer service before, I understand how stressful it can be, so I started the order saying “we have a lot of drinks sorry about that” & tried to start off with on a humorous note. The employee taking the order had a straight face & did not say anything so I started with the pastries & asked him if they have multiples of the almond croissant to which he replied “whatever you see here is all we have”. Okay, made perfect sense and I went on to look over the glass display & order several types of pastries. There was only one piece of this strawberry-cheese thing so I ordered it. After finishing ordering & paying, he goes on to tell me there is only 1 strawberry cheese pastry, what would I like to substitute it with. I got confused & said there is 1 & I only ordered one. He replied in an angry voice “you said two!” I was upset because I had already asked him & he told me the display is all they have so there is no way I would order two seeing there is only one left. Anyways I told him to give me a butter croissant instead which was 20cents less (not a big deal but just makes me upset that we got treated this way after spending almost $75 total).I always ask for my coffee to be extra hot so this day I did the same but only got one coffee actually hot and the rest of the 7 coffees very lukewarm. I was still okay with it, until I brought the drinks over to our table, my husband tried his coffee & realized its just plain milk, no flavor or espresso shots in it. I got more upset at this point & decided to go up and fix it with my husband. We get in line and see this employee smiling, having small chats with the customers before us. As I walk forward his face changed & I asked if he could pls make our drink again because it has nothing in it (it would be totally understandable if he had said since there were so many drinks, one of them got messed up). But nope, this guy goes on to explain how its supposed to be like that. We told him we just want another one, and he said he will add more syrup in it. I said “there is no coffee flavor too, its just plain milk”. He replied “ok I will add an espresso shot”. And he turned around to do his thing. I told my husband this is not fair, the drink was already bad & doing all these is going to mess it up & make it even colder. We kept asking him (while his back is still turned to us), to make it hot. He mumbled something like “no, theres no way to make it hot, its already made”. He was visibly mad at us from the beginning & did not want to help us at all. At that point I told my husband lets throw it out & pay for another one. By that time he was done doing whatever the trash he did with our drink & was handing it over to my husband. My husband requested him one last time “can you PLEASE make it hot? (we have done it before at other cafe neros & they are able to heat it up if you ask). He screamed at us & said “I ALREADY DID”. We were so flabbergasted, we walked away, I wasn’t gonna have any further conversation with this ill-mannered person. This type of behavior is utterly disrespectful to paying customers & not tolerable at all! We were very nice to him the whole time & did not yell at any point. I will never return to this location only because of this guy! Idk how these kind of mean people even get these customer service jobs & then be a manager of a store. This guy needs to learn to do his job! I was determined to write a review & email corporate after this incident
Service: 1
The service by Austin ,a master coffee maker, was delightful, entertaining and delicious. Austin appeared to be enjoying his job while making coffee drinks with suchEnthusiasm it was a pleasure to be a customer waiting and watching this talented barista. Thank you Austin!!
Atmosphere: 5
Service: 5
It's rundown now. The furniture is beaten up and has holes covered in tape. The food options are pathetic; nothing like previous years. Their app doesn't always work and I have not received credit for purchases over 3 months. Something has changed in senior leadership at the corporate level affecting the wonderful customer experience they had 2 years ago.
Atmosphere: 3
Food: 2
Service: 2
I walk through this mall to get to work. At this location they have a main and a side door to the store. At 627 am( remember that time) I walked through the side entrance (which was unlocked) and walked up to the register. The girl at the counter(didn’t have her name tag on) looked at me and said we’re not opened yet. I looked at her then down at my watch then back at her. Guys it’s 627am! I stand there for a sec looking at my watch she says” you need to wait outside until we’re open” just a word of advice, I work in customer service as well and I understand the 10-20-30 min early guests/customers can be a little needy and annoying but at the end of the day the customer is what keeps your business going. Now I dont expect a cashier to understand that by any means but I thought it was just human nature to be kind. I then waited outside of the door THAT WAS STILL UNLOCKED BTW and just waited. Now it’s basically 629.. and she didn’t even greet me as I came back in at 631 am… moral of the story is. If you work in customer service you should probably be nice to people. You never know what someone is going through. I understand it’s early, no one wants to be awake at that time nevermind already at work. But this is your job… you signed up for it.I just really want to say that whoever is training people at caffe Nero needs to reevaluate their training protocols before they get the wrong person on the wrong day. Just be kind.She could have easily just been like “oh hey we don’t open for another few mins but feel free to have a seat and wait the 2-3 minutes” not “can you wait outside” again I work customer service. There’s nothing worse than someone coming 5 min before you close. But opening is a different story. You get what you put out thereThat’s all have a good day!
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Pastry
Loading...