Potbelly
$ • Sandwich Shops, Fast Food, Salad
Hours:
2 Wayside Rd Retail D/Suite 4, Burlington
(781) 418-6404
About Potbelly Sandwich Shop
Customers' Favorites
Potbelly Sandwich Shop Reviews
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Wicked good sandwiches and salads. Very fresh and good quality ingredients.
Menu
Hours
| Monday | 10AM - 9PM |
| Tuesday | 10AM - 9PM |
| Wednesday | 10AM - 9PM |
| Thursday | 10AM - 9PM |
| Friday | 10AM - 9PM |
| Saturday | 10AM - 7PM |
| Sunday | 10AM - 7PM |
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Potbelly offers a mix of positive and challenging experiences. Customers have praised the friendly and respectful service from staff members like Nyasia and Kim, who go above and beyond to make sure orders are prepared well and create a welcoming atmosphere. The Rec & Italian sandwich has been described as top-tier, highlighting the quality of some menu items. A young employee named Matthew received praise for his good customer service skills and delicious sub, showing he is doing a great job. However, some reviews mention issues with other staff, particularly a woman who was rude, rushed orders, and lacked respect, which caused anxiety for customers and unfair treatment of the young worker. The food quality has been inconsistent; some found the bread too toasted and toppings lacking, making the vegetarian sandwich nearly inedible. Despite these problems, the front staff was recognized as hardworking and friendly, especially during busy times. Overall, Potbelly is appreciated for its friendly service and tasty sandwiches, though some customers experienced poor treatment and food inconsistencies.