Texas Roadhouse
280 Russell St, Hadley
(413) 584-0100
Recent Reviews
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Love the online wait line!
Food was amazing and served very quickly and still hot!!
Drinks great. Vibes great. Our waitress was Brittany and hands down the sweetest, fast paced and just awesome at her job. First time at this location and would love to come back.
Atmosphere: 5
Food: 5
Service: 5
My med rare steak was perfect, waitstaff was attentive and friendly. Worth every penny.
Atmosphere: 5
Food: 5
Service: 5
Hi good food and good customer service 😁 keep up the good work 👍
Atmosphere: 3
Food: 5
Service: 4
We arrived just before the dinner rush on a Sunday.
Wait staff was great. Food came quickly and was very good quality.
We had prime rib and chicken breast with gravy.
Atmosphere: 5
Food: 5
Service: 5
Jerry was a absolute amazing waiter
Atmosphere: 5
Food: 5
Service: 5
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 12 Oz Sirloin Steak with Mushrooms
We had sirloin steaks , baked potatoes, & house salads. Not the best steak I have ever eaten but passable. Note there was an extra charge for onions. Baked potato were good with lots of toping offered & salad was above average. Service was prompt, attentive, & friendly. New Year's Eve crowded with waiting line. Should have called ahead for reservation. No early bird special because it was considered a holiday.
Atmosphere: 2
Food: 4
Service: 5
We went an hour before closing after Christmas shopping. They were so welcoming and friendly, our waitress went above and beyond to make sure that our meals were perfect, even with my food restrictions. Delicious steak, fish and chicken options.
Atmosphere: 5
Food: 5
Service: 5
The food was amazing we had the ribs, they were so good we placed an order to go and ate them the next day at home.
Great waitress who was attentive, friendly, and genuinely appreciative of each customer. Her interactions with each customer were very professional.
Will recommend to everyone to enjoy the ribs her I!
Atmosphere: 5
Food: 5
Service: 5
A little loud but expected that
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Always an awesome experience when we go there.
Atmosphere: 5
Food: 5
Service: 5
I used to really enjoy dining at Texas Roadhouse — the food was good, and the service was excellent. Unfortunately, my recent visit was a big letdown. The service has really gone downhill, and the food quality just isn’t what it used to be. My steak, which should have been perfectly cooked, was full of grease — and not the natural fat from the meat, but kitchen grease. That’s unacceptable for a place that once prided itself on quality. Sadly, this will probably be my last time eating here unless things change for the better.
Atmosphere: 3
Food: 1
Service: 3
We came in as a family of eight and overall had a nice experience. Our waitress was absolutely amazing — super kind, funny, and very attentive. She truly made our table feel taken care of. The food was also pretty good. Our steaks were cooked perfectly and tasted delicious, but I highly recommend choosing your steak from the display instead of ordering it straight from the menu — the ones you order come out very small.
The reason for the three stars is due to a safety issue that happened with my nephew. Another waiter brought out his dessert on a plate that was extremely hot — so hot that he wouldn’t even set it on the table. Instead, he handed it directly to my nephew, who immediately burned his hand and dropped it. The dessert fell, broke everywhere, and he was in a lot of pain.
We completely understand that mistakes happen, and we were very kind about the situation. The waiter was apologetic. However, we were surprised that no manager came over, the dessert wasn’t taken off our bill, and no discount or acknowledgment was offered. It just felt odd, given the circumstances. My brother-in-law will be filing an incident report because of the severity of the burn.
Again, our server was fantastic and most of the experience was good — but this incident definitely needed better handling from management.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: 8oz Sirloin \u0026 Shrimp Brócoli Corn Mashed Potatoes, Hor Rolls with Cinnamon Butter, Fried Pickles, Baked Potato, Caesar Salad
Our server was Meg she was outstanding she is best one I have ever had we were 12 and they all said the same thing. We are senior cousins that meet once a month for lunch ,she took our orders and when they came out she gave us our own orders and came back several times while we were eating to see if we needed anything,can’t wait to go back, want to say our meals were delicious too.
Atmosphere: 5
Food: 5
Service: 5
The experience overall was ok
But both me and my wife picked out our steaks at the counter
And when we left the same exact she wanted was still in the windows
Very very disappointing
Atmosphere: 4
Food: 4
Service: 4
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