Starbucks in Marlborough

“These people are personable and always helpful. I come here almost every day with my dog Nacho. He loves coming here for the treats and seeing Jessie and all of them. They love Nacho because he makes them happy and brings a smile to their face. Of course, they bring a huge smile to my face too. They're very thoughtful and friendly and work extremely hard. They very rarely get anything wrong, it's amazing how well they've done throughout the pandemic and all the other troubles were all living through in these crazy times.Any business that has lasted through the turmoil that this country has gone through the last couple of years gets two big thumbs up from me. I mean that for the employees and the owners, because if not for a joint effort, it wouldn't work.For the owners I'm sure it wasn't easy to build an awesome looking store like the Bolton St Marlborough, Ma store. I'm sure its also been more than difficult to keep the business alive in this environment. I just have to thank all your great employees and the owners, for keeping an American staple alive in these trying times. Where would we be without Starbucks? I never want to see an answer to that question.“

“Stayed here for about two hours in between business meetings. Product is just what I've come to expect. Good coffee. My only complaint was there was a cold breeze in the lobby even though the doors were closed. Probably coming from the HVAC and it didn't matter where I sat, the cold air was moving pretty good. After a while I was able to ignore it. There was barely anyone inside, so maybe the HVAC is set to a setting expecting more people inside putting off body heat, which is typical for many Starbucks.“

“Update, I edited it to 5 stars because I do get some great above and beyond service from this Starbucks and most of the time have a very pleasant time with super kind friendly workers so definitely 5 stars for sure, there was just one experience below that bothered me about Starbucks as a whole company policy, not this specific Starbucks fault

I’ll give it a 3 stars because most days it’s 5 stars but the one day I couldn’t use the app to order was a nightmare. It said $3 ANY handcrafted drink, so I made my drink then had to go through the drive through 2 times because they charged me $5 for the drink so Starbucks false advertised when they said any handcrafted drink for $3 because they upcharged me on the cold foam and crumbles. Ridiculous than I had to go through and sit at the drive thru window for way too long over $2. Probably shouldn’t have said ANY handcrafted drink for $3 because that’s a lie. Not really this specific locations fault but Starbucks company as a Whole. I have way too many cold brews in the freezer gonna have to cut myself off at this point because the flavors in seasons that aren’t Christmas or fall are trash not good at all and the reason I’ve been using Starbucks over Dunkin’ is because of the flavors and the basic flavors are trash so essentially no more getting these deals their practically stuffing down our throats at this point with how many their giving and at the end of the day it is 2.45 off a 5 drink and its silly anyway. To top it off the workers were acting kind of Pissy over it when it really was on them/Starbucks for false advertising but whatever I’d not be cheery about it either but I won’t be Upsold under my nose like I’m sure many people won’t notice the additional charges but it’s sneaky frr ?“

“Ben absolutely made my morning! He was so kind and made lovely suggestions. Even though he was the only one working (at 8AM on a sat?! Come on management help my man out) he made me the best coffee I’ve ever had at a Starbucks <3 get it Ben“

“My PSL was perfect! I had requested my muffin not warmed, as I was saving it for later, but it was warmed anyway. That was made up for by the preparation of the pup cup...it was larger than usual, and featured TWO dog biscuits. The lab I ordered it for was ecstatic.“