Cold Stone Creamery
$$ • Ice Cream, Custom Cakes
Hours:
1000 W Columbus Ave, Springfield
(413) 736-6060
About Cold Stone Creamery
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Cold Stone Creamery Reviews
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Hours
| Monday | 11AM - 9PM |
| Tuesday | 11AM - 9PM |
| Wednesday | 11AM - 9PM |
| Thursday | 11AM - 9PM |
| Friday | 11AM - 10PM |
| Saturday | 11AM - 10PM |
| Sunday | 11AM - 9PM |
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Cold Stone Creamery is a place where one can find delicious ice cream. However, there have been some issues with the service. A customer reported being charged for an empty cake box, and another experienced a long wait in the preorder line while walk-in customers were served first. The staffing was described as unhelpful, with some employees focusing on non-essential tasks while customers waited. The only standout employee mentioned was Xaviar, who was exceptional. Overall, the ice cream is a highlight, but the service could use improvement.