Cold Stone Creamery

Name: Cold Stone Creamery
Address: 1000 W Columbus Ave, Springfield, Massachusetts, 01105, US
Telephone: (413) 736-6060
Price range: $$
Rating: 4.1

$$ • Ice Cream, Custom Cakes

Hours:
1000 W Columbus Ave, Springfield
(413) 736-6060

Menu Order Online

About Cold Stone Creamery

Cold Stone Creamery is a place where one can find delicious ice cream, located next to the Basketball Hall of Fame. This store has a big space with lots of tables to sit, making it a good spot for an afternoon pick-up or a short rest after a tour. They offer over 20 flavors of ice cream, as well as shakes, smoothies, and ice cream cakes. Birthday candles are also available, and there is a variety of sodas in stock.

While many customers have enjoyed their experience, there have been some issues with service in the past. One customer reported being charged for an empty cake box, and another experienced a long wait in the preorder line while walk-in customers were served first. Although the staffing has been described as unhelpful at times, recent reviews highlight that some employees are friendly and know how to treat customers well. A standout employee mentioned is Xaviar, who is exceptional.

The ice cream itself has received praise for its wonderful taste, with no icy parts in the middle. However, some guests wish the store was a bit brighter and more vibrant, noting that the floor looks outdated. Overall, the ice cream remains a highlight, but there is still room for improvement in the service.