Chipotle Mexican Grill

219 Memorial Ave, West Springfield
(413) 736-1005

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Recent Reviews

Did an online order. My food was stolen when I arrived. The staff was very accommodating though and replaced it, no problem. You think the corporate level at Chipotle would be doing something to stop the theft of customer food, but after I looked into the problem, it's apparently well known and the company seems fine with it.
I came in tonight for a burrito. I initially placed my order and paid. When I got to my table, my burrito wasn’t wrapped properly, and everything was falling out, so I went to the front to see how to resolve this.

Isaac was a pleasure!!! He saw that I was frustrated and immediately interjected and offered his help. Not only did he perfectly wrap my burrito, but he also offered a bag of chips for the hassle. 10/10 Service, Professionalism and Attitude from...
Always good food and they're always freshly made! The manager on duty was very kind and accomated us to our needs for our kid's menu. Very friendly customer service and it was quick. Would go again and recommend this location to everyone!

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