Joy Bowl Poke West Springfield

I came in while it was not busy and the woman was moving so fast with my order. She could not listen to my instructions for what I wanted on my bowl and got upset when I tried to correct her. She aggressively threw the bowl in the trash when I told her it was made wrong.

Atmosphere: 1

Food: 1

Service: 1

Best poke ever!!!! The portions are excellent, it is always very fresh.
Every time that I am in Springfield I can’t miss to stop by to pick up poke for lunch or dinner.

Atmosphere: 5

Food: 5

Service: 5

I stop in almost weekly with various coworkers. I am always happy with my service as it’s quick and my food is as expected.
I was the “other customers” as mentioned in Arlenes below review. I saw the entire encounter and “Alexi” reacted as any normal person would. She had a difficult situation without access to card payments and was treated in a ridiculous manner. She presented a good option (free food) and then wanted the person to leave. I waited despite the encounter, told “Alexi” that is was a ridiculous scenario and not her fault and got my bowl. I paid cash, as is normal when there is no card option, and was on my way. Every story has two sides and I hope you consider this a a bystander of this encounter. “Alexi” is there every time I am there and has been great. I get what I come for quickly and correctly, which is all I can ask for in a quick service lunch spot :)

Food: 5

Stopped in for a quick bite... walked up to the door thought it was dark & closed..but to our surprise it was open. We walked in walked to the back no one was around... then someone popped out from the back..... HERE is the suprise... my wife and I ordered & payed for our entire meal.. with out the woman behind the counter saying 1 word... just plain weird... my wife and I sat down, we commented about no talking... The food was surprisingly fresh and good.. but as we looked around the table's and the floor were kind of grungy, it didn't represent the joy bowl brand from the other locations that we were so used to going to....

We will definitely be going to other Joy Bowl restaurants, just not this one.

Atmosphere: 1

Food: 4

Service: 1

I placed a mobile order, but when I arrived, I was informed by an employee named Alexi that the establishment was cash only. I expressed my surprise as this information had not been communicated to me prior. Unfortunately, this led to a heated exchange where Alexi exhibited unprofessional behavior, including yelling and swearing in front of other customers.

Despite my attempts to address the situation calmly, Alexi refused to allow me to speak with a manager and stated that she doesn’t care about anyone’s concern. In the midst of this, she also provided me with five bowls of someone else's order, adding to the confusion, as I had only ordered one bowl myself, which she ultimately gave me for free. This is quite embarrassing as a company.

The tuna is super fresh!! The rice is perfect! The sauces and additional toppings are as fresh as you can get. I have eaten at numerous different Joy Bowl locations and This Is The Best One👍

Very fresh poke with a WIDE variety of ingredients! As someone who regularly eats poke, Joy Bowl had toppings I had never seen offered before. In addition to the regular toppings, options such as cheese, tomato and corn were available.. Portions are very generous too and everyone in my group had leftovers. I do not live close to Joy Bowl and I find myself thinking about it often! If you are considering trying Poke, Joy Bowl is an excellent option!

Lots of fish per serving. Really good value

Best poke ever!!!! The portions are excellent, it is always very fresh.
Every time that I am in Springfield I can’t miss to stop by to pick up poke for lunch or dinner.

Generous portions, super fresh-tasting and flavourful! The person helping us wasn't very friendly and seemed annoyed to be working, but I get it. Just a bit off-putting.

Walked in with my 8 y.o. niece and WAP was playing on the speaker. Proceeded to dine in and the rest of the music was just as inappropriate. Food was good, but if I have the luxury of time, I prefer the Enfield location.

I went there today and the guy serving the food was coughing a lot. He had no mask on and not even gloves on. So gross I had to walk out

Service: 1

Best poke I have ever had. The portions are huge, the ingredients are so fresh. And they have such a vast variety of toppings too. 5/5 stars. I would eat here every day if I lived closer….

Atmosphere: 5

Food: 5

Service: 4

I recently ordered takeout from this place and was impressed with the food quality and portion sizes. The poke bowl I ordered had a generous amount of sauce, which I enjoyed, though I can see how some might find it a bit excessive.

However, the service could use significant improvement. Despite the presence of two staff members and I was the only customer inside, I was not greeted or offered any suggestions during my visit. The interaction felt quite awkward, as the server did not verbally communicate and instead relied on nonverbal cues to ask if I preferred white or brown rice. Additionally, I was not informed about the location of utensils, so I had to return to the store to get them.

If the service had been more attentive and friendly, I would have rated this experience higher.

Atmosphere: 2

Food: 4

Service: 1

I love this place! Everything is very fresh, and the staff is friendly and efficient. Great to get a healthy lunch while running errands.

Dietary restrictions: Many GF options!

Recommended dishes: Build Your Own Poke Bowl, Seaweed