This question is for Chipotle corporate. I ordered 4 separate bowls but clearly stated that i need 2 burrito skin separate. So two burrito, 2 bowls but I dont want my burrito rolled because the workers give you attitude and disrespect you in Spanish so i rather roll my own burrito. I witnessed the lady wipe her nose and didn't change her gloves so when it was my turn I asked her kindly to change her gloves, offcourse I was met with attitude. Il deal with the attitude instead of the bacteria. I dont eat out much but Chipotle gives me the opportunity to eat a warm; somewhat healthy meal. I would appreciate if it stayed healthy with no nose mucus and germs included.
Tell your employees to STOP using their palms to wipe down the spillage from other foods and then using the same gloves to touch your tacos, lettuce, chees and fold your burrito. I witnessed so much contamination while just being in line. Please dont become like the other fast food restaurants we cant trust. Your lay out infront the customer to see their food is your business model. How that is managed is imperative. Fix it and do better! Thanks.
Atmosphere: 1
Food: 4
Service: 1
nani
hello, why is it that every time I order from this place my burrito always comes with the ingredients side to side. Not stacked on top like, in one bite i get pure meat, then when im to the bottom of the burrito i get guacamole. Please learn how to assemble a burrito properly.
Atmosphere: 1
Food: 1
Service: 1
J B
My daughter has Down Syndrome. I ordered the meat she usually gets but when I got home she wanted a different meat . . I returned to chipotle with the uneaten food and requested a different meat. The female manager and 2 female employees spoke to each other in Spanish the entire time . They said “this is what you ordered “. I agreed , it is what I ordered but my daughter didn’t want it. If you know and understand someone with special needs you know you have to “fix it” . All 3 kept speaking in Spanish, the manager was angry, slamming utensils & pots , I guess she was complaining about me. They did replace the food. If you have good customer service training you know how to work with special needs customers . They did not . They were rude. As an American English speaking customer the 3 Hispanic employees were very rude to speak only in Spanish to one another and only 1 , the one who replaced my order spoke to me in English . Rude. Speak English when around English speaking customers.
Atmosphere: 1
Service: 1
Amanda D.
I had an extremely PAINFUL and concerning experience at this restaurant. During my visit, I found FOREIGN OBJECTS in the food, which actually caused me to BREAK A TOOTH. Needless to say, our entire meal (around $50 worth of food) had to be thrown out.
When I called to report the issue, I was transferred to someone overseas who opened an “incident report,” but they couldn’t tell me how long it would take for anyone to contact me or what the next steps were. It has now been almost two weeks, and I still haven’t heard from anyone.
This is absolutely UNACCEPTABLE — both from a FOOD SAFETY and CUSTOMER SERVICE standpoint. I expected at least a follow-up or an apology by now. Very disappointed, and I won’t be returning to this or any other Chipotle until this issue is properly addressed.
Atmosphere: 3
Food: 1
Service: 1
Shantel
They gave out the best portion and fresh ingredients!! Also tried the new sauce red chimichurri and it was delicious!! This is my new only chipotle I’ll be going to. No attitude when ordering or cashing out! The place wasn’t all that clean but I also was doing take out so I wasn’t too concerned about how the lobby looked. The back where I can see the employees preparing food was clean so that counts.
Atmosphere: 3
Food: 5
Service: 5
Josh S
Totally awesome food, just can’t figure out why it don’t taste the same when I try to make this at home? Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
Tara Willis
My kids loved it
Atmosphere: 5
Food: 5
Service: 5
Jay
Always great service
Atmosphere: 5
Food: 5
Service: 5
B J
Deserves no stars. Employees like to skimp on meat. Young lady was laughing to herself while making my order. Customer service is just horrible. Won’t come back,
Dundalk location is the worst. Service is crappy, portions are small. Everyone working act as if they dont want to be there. Bayview location, love love love
Atmosphere: 1
Food: 3
Service: 1
Emily Chumaina
This is my worst experience in here I found a Rat 🐀 poop 💩 in my food.
Atmosphere: 1
Food: 1
Service: 2
Tony Fleek
They shake the spoon....bigger portions please
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Salad, Quesadilla, Corn Tomato Salsa and Beans
emmanuel cruz
Regular chipotle
Atmosphere: 4
Food: 5
Service: 3
Anita Handy
Everything was great at this location fast pace good and customer service
This question is for Chipotle corporate. I ordered 4 separate bowls but clearly stated that i need 2 burrito skin separate. So two burrito, 2 bowls but I dont want my burrito rolled because the workers give you attitude and disrespect you in Spanish so i rather roll my own burrito. I witnessed the lady wipe her nose and didn't change her gloves so when it was my turn I asked her kindly to change her gloves, offcourse I was met with attitude. Il deal with the attitude instead of the bacteria. I dont eat out much but Chipotle gives me the opportunity to eat a warm; somewhat healthy meal. I would appreciate if it stayed healthy with no nose mucus and germs included.
Tell your employees to STOP using their palms to wipe down the spillage from other foods and then using the same gloves to touch your tacos, lettuce, chees and fold your burrito. I witnessed so much contamination while just being in line. Please dont become like the other fast food restaurants we cant trust. Your lay out infront the customer to see their food is your business model. How that is managed is imperative. Fix it and do better! Thanks.
Atmosphere: 1
Food: 4
Service: 1
hello, why is it that every time I order from this place my burrito always comes with the ingredients side to side. Not stacked on top like, in one bite i get pure meat, then when im to the bottom of the burrito i get guacamole. Please learn how to assemble a burrito properly.
Atmosphere: 1
Food: 1
Service: 1
My daughter has Down Syndrome. I ordered the meat she usually gets but when I got home she wanted a different meat . . I returned to chipotle with the uneaten food and requested a different meat. The female manager and 2 female employees spoke to each other in Spanish the entire time . They said “this is what you ordered “. I agreed , it is what I ordered but my daughter didn’t want it. If you know and understand someone with special needs you know you have to “fix it” . All 3 kept speaking in Spanish, the manager was angry, slamming utensils & pots , I guess she was complaining about me. They did replace the food. If you have good customer service training you know how to work with special needs customers . They did not . They were rude. As an American English speaking customer the 3 Hispanic employees were very rude to speak only in Spanish to one another and only 1 , the one who replaced my order spoke to me in English . Rude. Speak English when around English speaking customers.
Atmosphere: 1
Service: 1
I had an extremely PAINFUL and concerning experience at this restaurant. During my visit, I found FOREIGN OBJECTS in the food, which actually caused me to BREAK A TOOTH. Needless to say, our entire meal (around $50 worth of food) had to be thrown out.
When I called to report the issue, I was transferred to someone overseas who opened an “incident report,” but they couldn’t tell me how long it would take for anyone to contact me or what the next steps were. It has now been almost two weeks, and I still haven’t heard from anyone.
This is absolutely UNACCEPTABLE — both from a FOOD SAFETY and CUSTOMER SERVICE standpoint. I expected at least a follow-up or an apology by now. Very disappointed, and I won’t be returning to this or any other Chipotle until this issue is properly addressed.
Atmosphere: 3
Food: 1
Service: 1
They gave out the best portion and fresh ingredients!! Also tried the new sauce red chimichurri and it was delicious!! This is my new only chipotle I’ll be going to. No attitude when ordering or cashing out! The place wasn’t all that clean but I also was doing take out so I wasn’t too concerned about how the lobby looked. The back where I can see the employees preparing food was clean so that counts.
Atmosphere: 3
Food: 5
Service: 5
Totally awesome food, just can’t figure out why it don’t taste the same when I try to make this at home? Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
My kids loved it
Atmosphere: 5
Food: 5
Service: 5
Always great service
Atmosphere: 5
Food: 5
Service: 5
Deserves no stars. Employees like to skimp on meat. Young lady was laughing to herself while making my order. Customer service is just horrible. Won’t come back,
Atmosphere: 1
Food: 1
Service: 1
I found something they use to wash dishes.
Restaurantji Recommends
Dundalk location is the worst. Service is crappy, portions are small. Everyone working act as if they dont want to be there.
Bayview location, love love love
Atmosphere: 1
Food: 3
Service: 1
This is my worst experience in here I found a Rat 🐀 poop 💩 in my food.
Atmosphere: 1
Food: 1
Service: 2
They shake the spoon....bigger portions please
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Salad, Quesadilla, Corn Tomato Salsa and Beans
Regular chipotle
Atmosphere: 4
Food: 5
Service: 3
Everything was great at this location fast pace good and customer service
Atmosphere: 5
Food: 5
Service: 5
Loading...