Terrible customer service, there was no coffee prepared when I ordered. The barista proceeded to make coffee and he poured my coffee as it was being brewed. I explained it would be too strong and he disagreed. He seemed annoyed. The food in the display case looked dry and unappetizing. Overall, it was a very unpleasant experience.
Atmosphere: 1
Food: 1
Service: 1
Alan zhu
The service at this Starbucks was disappointing. The cashier's attitude was unfriendly—no polite words, no eye contact, and overall, it felt like they didn't care about the customer experience. Not what I expect from Starbucks.On top of that, their supply chain seems broken as they ran out of grande cups. To make matters worse, they used venti cups instead, but only filled them with the amount of a tall cup—literally half a cup of coffee—without any explanation. Definitely not up to Starbucks standards."
Ceaira Rawles
This location has wonderful staff and excellent customer service. Barista Tay was particularly great!
Edward Zarkowski
I don't get to this location very often, just due to where it is located. It hasn't changed much inside. It was not a bad experience but it was not great. I came in, there was one person working behind the counter. I waited my turn to order after two people before me placed their orders and the barista made the orders. Then, she took my order and the next person. I sat down to wait. Another barista came out from the back, and the first one left on break. The new barista made the drink of the lady after me, took 3 more orders and made all of them. I went up at that point and asked about mine. He thought it was already made for some reason... So, I got it eventually.
Atmosphere: 4
Food: 5
Service: 4
Gina Wannawal
Impressed with the friendly staff, quick service and overall cleanliness
Atmosphere: 5
Food: 5
Service: 5
Panwanlee Wannawal
Impressed with the friendly staff, quick service and overall
Atmosphere: 5
Food: 5
Service: 5
A Kemp
Smaller Starbucks just a few areas to sit in winter, show some outside seating , and the service team is great. Went on a Saturday morning. But if later in the day Charles St is extremely busy, prepare for that.
Atmosphere: 3
Food: 4
Service: 5
James James
Consistently impressed with the friendly staff, quick service and overall cleanliness and inviting atmosphere. I also appreciate how they can field unusual or custom drinks with confidence and finesse.
Pat Mcnicholas
Friendly staff, clean
Atmosphere: 5
Food: 5
Service: 5
Amanda Mizeur
I love the staff that work here. They are delightful but for some weird reason they don’t do decaf drip and don’t do decaf pour overs. It’s so frustrating!!!!
The staff here are the friendliest, salt of the earth people you could come across. Excellent atmosphere. I left feeling uplifted and knowing what excellent customer service is. Thank you!
Dietary restrictions: Vegan
Atmosphere: 5
Food: 5
Service: 5
Andrew Bulgin
This store is an absolute disaster. Corporate needs to clean house. Every time I go in here, the team is frazzled, inefficient and unhelpful. Today, I placed a mobile order and watched my sandwiches sit for FIVE MINUTES behind the counter. I asked the barista to check on them. When she brought them to me, I said, "they've been sitting back there for 5 minutes." She gave me the most passive-aggressive "we are a little busy so I appreciate your patience." There were 4 people in the store. If they can't handle 4 people and some mobile orders efficiently, then they need to close the store. No wonder people have defected to Dunkin next door.
Atmosphere: 4
Food: 3
Service: 1
Chris M
Consistently impressed with the friendly staff, quick service and overall cleanliness and inviting atmosphere. I also appreciate how they can field unusual or custom drinks with confidence and finesse.
Terrible customer service, there was no coffee prepared when I ordered. The barista proceeded to make coffee and he poured my coffee as it was being brewed. I explained it would be too strong and he disagreed. He seemed annoyed. The food in the display case looked dry and unappetizing. Overall, it was a very unpleasant experience.
Atmosphere: 1
Food: 1
Service: 1
The service at this Starbucks was disappointing. The cashier's attitude was unfriendly—no polite words, no eye contact, and overall, it felt like they didn't care about the customer experience. Not what I expect from Starbucks.On top of that, their supply chain seems broken as they ran out of grande cups. To make matters worse, they used venti cups instead, but only filled them with the amount of a tall cup—literally half a cup of coffee—without any explanation. Definitely not up to Starbucks standards."
This location has wonderful staff and excellent customer service. Barista Tay was particularly great!
I don't get to this location very often, just due to where it is located. It hasn't changed much inside. It was not a bad experience but it was not great. I came in, there was one person working behind the counter. I waited my turn to order after two people before me placed their orders and the barista made the orders. Then, she took my order and the next person. I sat down to wait. Another barista came out from the back, and the first one left on break. The new barista made the drink of the lady after me, took 3 more orders and made all of them. I went up at that point and asked about mine. He thought it was already made for some reason... So, I got it eventually.
Atmosphere: 4
Food: 5
Service: 4
Impressed with the friendly staff, quick service and overall cleanliness
Atmosphere: 5
Food: 5
Service: 5
Impressed with the friendly staff, quick service and overall
Atmosphere: 5
Food: 5
Service: 5
Smaller Starbucks just a few areas to sit in winter, show some outside seating , and the service team is great. Went on a Saturday morning. But if later in the day Charles St is extremely busy, prepare for that.
Atmosphere: 3
Food: 4
Service: 5
Consistently impressed with the friendly staff, quick service and overall cleanliness and inviting atmosphere. I also appreciate how they can field unusual or custom drinks with confidence and finesse.
Friendly staff, clean
Atmosphere: 5
Food: 5
Service: 5
I love the staff that work here. They are delightful but for some weird reason they don’t do decaf drip and don’t do decaf pour overs. It’s so frustrating!!!!
Service: 5
Restaurantji Recommends
I didn't have any food but I got a frappe and the service and atmosphere were great.
Atmosphere: 5
Service: 5
Recommended dishes: Java Chip Frappuccino Blended Beverage
The staff here are the friendliest, salt of the earth people you could come across. Excellent atmosphere. I left feeling uplifted and knowing what excellent customer service is. Thank you!
Dietary restrictions: Vegan
Atmosphere: 5
Food: 5
Service: 5
This store is an absolute disaster. Corporate needs to clean house. Every time I go in here, the team is frazzled, inefficient and unhelpful. Today, I placed a mobile order and watched my sandwiches sit for FIVE MINUTES behind the counter. I asked the barista to check on them. When she brought them to me, I said, "they've been sitting back there for 5 minutes." She gave me the most passive-aggressive "we are a little busy so I appreciate your patience." There were 4 people in the store. If they can't handle 4 people and some mobile orders efficiently, then they need to close the store. No wonder people have defected to Dunkin next door.
Atmosphere: 4
Food: 3
Service: 1
Consistently impressed with the friendly staff, quick service and overall cleanliness and inviting atmosphere. I also appreciate how they can field unusual or custom drinks with confidence and finesse.
Bad location. Rude people
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