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Juice • $
“The manager, Carlos, is extremely professional and solutions oriented. There was a miscommunication between myself and one of the cashiers when placing my order. As a result, a buy one/get one discount that I was entitled to was not applied. I was charged full price. I requested a refund, and was informed by Jessica that she was not able to execute the refund. Instead, Carlos, the store manager/owner would have to conduct the transaction. He was not in at the time, but Jessica assured me that he would take care of it. He did refund the money without a problem.
It’s very frustrating when staff don’t know how to execute discounts (sometimes it’s really not their fault if there’s no training), but it’s always refreshing when store managers and owners like Carlos come to the rescue to remedy the situation. Thank you!“
“I was able to speak with the general manager and her team lastnight while waiting for my food and they are warm and welcoming. My smoothie was watered down a little and they fixed it for me right then and there. The food was good i just feel like the toppings on my flat bread could have been evenly spread out ( which i didnt notice until i got home ) but other than that it was really good!!! Thank you for making this a good experience see you guys again soon. KATE YOU ROCK and once again im proud of you for being a young GM with great hospitality!!!!!!!!!!!!!!!!!!!!!“
“We came here everyday when my husband was going through treatment for a bone marrow transplant at JH. The owner was always so kind and asking how my husband was doing during my daily visit to purchase his smoothie. I’m not one to leave reviews, but the service here was excellent and in the process of becoming a temporary regular (out-of-staters), we also made a new friend. 10/10!!! Great smoothies and food were a huge bonus with the wonderful service.“
“Alysia, the store manager at the Tropical Smoothie Café on 1030 W. 41st St. in Baltimore, MD, is absolutely amazing! She is the model of professionalism and always goes out of her way to ensure customers feel valued and appreciated. As a regular customer, I’ve consistently experienced her kindness, attentiveness, and commitment to making every visit enjoyable. The store itself is clean, welcoming, and runs smoothly under her leadership. Alysia truly makes this location stand out, and I highly recommend it to anyone looking for great food and excellent service!“