Tropical Smoothie Cafe in Gaithersburg

“I ordered a wrap and a peanut paradise smoothie for myself and my partner and both arrived at my doorstep via doordash. The food was great and fresh but the peanut paradise had no peanutbutter! I called up the store and Angie apologized immediately and made it right and offered to give me another one to fix it and a complementary other menu item. I ordered a island green smoothie and it was great! Would order here again. They get two thumbs up in my book!“

“I stop by this location several times a week on the way to work and generally, when either of the 2 male employees are working things run smoothly. Yesterday, neither were there and it was a nightmare. Apparently they had a new employee training with someone who had less of a clue. The employee who was training the new person had no idea what Tropic Mode was and I got tired of trying to explain so I didn’t use it. No big deal. The problem is that they had 1 older woman trying to make all the smoothies (the order ahead, the people at the counter, etc.). The line was stacking up because the trainer was in the back section training the new person rather than assisting customers. They were standing there wasting time waiting to place their order. One lady just walked out. Lost business. Why are you training someone at 8:30-8:45 during a rush anyway?? I had already said that if I was late to work I would never come back. There needs to be a different protocol where maybe you train someone when it’s less busy. We know everyone needs to learn, but when your customers have to ask you to start taking orders to move the line along and you reply with “I’m training someone”, that’s a problem.“