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“Bailey: He provided me the best service I’ve received at a Burger King to date. I messed up and placed my online order drive thru order to the wrong location. This was after working a 14 hour shift going hungry throughout the entirety of the day. I was very much looking forward to my Double Whopper and fry to fill me up after that odyssey of a shift. I placed the order & paid. I was HORRIFIED when I realized I placed the order to your Fallston Location at 10:57 on a Monday (3 mins before they were slated to close.) IT SEEMED AS IF THERE WAS NO HOPE. Bailey said “not on my watch”.. He very kindly asked to see my app, checked the order, prepared it to my liking (customizations and all.. it was even “fresh off the broiler”) He served it to me with a smile. You embody the original “Have it your way” service & brand standard that I grew up on! Thank you for going out of your way to be kind & provide excellent customer service. I can say with 100% confidence that the entire Burgers of Baltimore family is proud of you and the service that you provide. Not to mention haven’t had a double whopper so good since the last one I made for myself! Bailey- YOU RULE“
“I went through the drive through today and i ordered a whopper with cheese and a cherry coke. the guy on the drive through, cole, was very kind and polite. I was in a rush and he assured me my food was coming soon. Very kind young man. Very personable. Not too expensive. Food was good and hot. Looked like it was straight out of a commercial. Definitely will be coming back to this burger king for the customer service. the food is a plus.“
“This Burger King on S. Fountain Green Road in Bel Air MD is on point. The server at the drive thru was friendly. My order was correct. The fries and burgers I got were hot and fresh. Everything was good. I haven't been to a BK where the food was this good in a very long time. My hubby and I both said this. GOOD JOB!“