Custom Cakes near California, MD

“Had a cake made by Wildewood Pastry Shop for a bridal shower. I showed them a photo from Pinterest for the anchor-themed shower. Wildewood Pastry Shop SURPASSED the original photo that was provided from Pinterest adding beautiful intricate nautical details that added to its beauty. Not only was it elegant, but the icing on the cake (see what I did there? Haha) was that it was absolutely delicious!! I also love the service and suggestions the shop associates provide when you’re unsure about flavors for the cake and icing, decorations, etc. We’ve been having our cakes and desserts made by Wildewood Pastry Shop for over 2 decades and have always been so pleased. (Stop in and taste one of their truffles!! Decadent!)“

“There is so much I can say it’s crazyyyy. 1st off the ice cream is bombbb way better than most places honestly this is my main go to anyway. The service is always nice I’ve never had bad experiences at any loc especially this one. Everyone’s just so down to earth and the atmosphere…I always feel relief just treating myself and just talking to peeps, the workers are always pleasant. Especially Hailey I can’t remember others names but it just makes it nice because everybody has bad days but it’s always a good one when I come here!“

“** Online orders beware** First time ordering from any Baskin Robbins and it will surely be the last. I placed an order through the baskin Robbins website in the morning to pick- up later that evening. I got the confirmation email and my card was charged. I was actually not able to pick the order up that day, but called the next morning to make sure it was ok that I picked up that after noon. At first I was told that they didn't have my order and that they didn't have a cake decorator there so they weren't sure what to do. They would get in touch with a manager and call me back. I did get a phone call back within about 5 minutes, and was told that my cake would be ready to go by 1230. I told them I wouldn't be able to pick up until 230, it was no problem, they would have it waiting for me. When I got there at 230, the staff was clueless, still had no idea of my order. I triple checked that I had the correct store, correct numbers. I asked to speak to the manager which took a pretty long time, especially having toddlers in the car. I eventually asked for a refund, only to be told that the website was a third party and that I would have to contact customer service to get a refund. I was contacted by the manager of the store who was nice and apologetic but told me that he usually tells everyone to order at the actual store. He did also offer to have me come back in to pick up a different flavor of the cookie/ cake treat... at that point, I honestly didn't want anything from Baskin Robbins. I have ordered from many places online and have never had this issue, nor should it be our responsibility to just know that the website doesn't communicate with the stores. Still hoping that I will get the refund for the cake that I paid for and didn't receive. UPDATE...... I swear, I have never encountered worse customer service. So I contacted BR customer service on Friday and was told I would be getting a phone call back within 24-48 hours and could expect a refund within 5-7 days. Fast forward to today, I called customer service because I haven't heard a word and of course, no refund. Customer service now tells me that they don't have access to the stores system and that they wouldn't be able to give me a refund. So not only did we not get what we paid for, now we are being given the run around by both the manager and customer service.“