Chick-fil-A

Name: Chick-fil-A
Address: 5308 New Design Rd, Frederick, Maryland, 21703, US
Telephone: (301) 637-7836
Price range: $
Rating: 3.2

$ • Fast Food

Hours:
5308 New Design Rd, Frederick
(301) 637-7836

About Chick-fil-A

This Chick-fil-A location receives mixed reviews, with experiences varying significantly between visits. Many customers praise the friendly and warm staff, fast service, and correct orders, especially when using the mobile app for dine-in or the separate "mobile through" drive-thru lane dedicated to app orders. The restaurant is noted for being clean and beautifully decorated, with a clean table, plenty of outlets, and ample parking. It features an indoor play space for kids and is generally less crowded than other locations in town, which some prefer. Specific items like the Chick-fil-A Deluxe sandwich, nuggets, spicy chicken biscuit, chocolate brownie, and unsweetened iced tea are highlighted as tasty, hot, and of good quality, with good-tasting tomatoes and good produce.

However, there are consistent reports of disappointing inconsistencies. Some customers have experienced longer waits than normal, food issues like too-cooked buns, hard breakfast biscuits, and incorrect orders such as missing hashbrowns. There have also been problems with food quality, including brown, mushy lettuce and tomatoes in salads. While the employees are very nice, the overall consistency in food and service does not always match other Chick-fil-A restaurants, leading some to consider visiting other locations in town for reliability. The location does not offer curbside pickup.