“Big THANK YOU to Domino's for your employee Adrian! While taking my order over the phone he was EXTREMELY polite & patient and even took the time to ask if I wanted him to read my order back to me. I'm hearing impaired and unfortunately have felt rushed a few times while calling in my order. Also thank you to your cook for getting everything absolutely right! Domino's keep these guys on your schedule,they care about their customers!!!“
“We are human and we make mistakes that we learn from. I ordered a large thin crust pineapple, ham and black olives from this location and got a large thin crust pineapple, ham and jalapeños instead. I dislike jalapeños with a passion…, especially on pizza. I called the store to inform them of the mistake and they apologized and was ready to make a new pizza a deliver it as soon as possible. I informed them that it was kinda late and I made other dinner plans at that point. The staff advised that the pizza would be credited to my account for a future delivery. I called today,as I was craving Dominos thin crust, to claim the credited pizza. I explained what happened previously and without no other questions the staff said we’ll get it to you asap. A few minutes after I placed the order, I received a call from the store. It was a staff member just double checking my order as to not make the same mistake twice. After confirming my order I was advised that my pizza was on its way. Approximately 25 later, my pizza arrived and was delivered by a friendly female delivery driver. I checked the pizza and it was correct. It was hot and delicious, exactly what I was craving. Big shoutout to the friendliness of the stores staff and making the mistake easy to fix without making me feel awkward. And from these experiences, I will always be a loyal customer of this Domino’s pizza. I wish I had their names at store#4685(I believe) Frederick rd., Germantown Md., because they deserve some recognition for awesome customer care and service.“