Cold Stone Creamery

Name: Cold Stone Creamery
Address: 3063 Waldorf Market Pl, Waldorf, Maryland, 20603, US
Telephone: (301) 885-3400
Price range: $$
Rating: 1.9

$$ • Ice Cream, Custom Cakes

Hours:
3063 Waldorf Market Pl, Waldorf
(301) 885-3400

Menu Order Online

About Cold Stone Creamery

Cold Stone Creamery is an ice cream parlor known for its friendly service. On one occasion, a staff member named Naturel was praised for her attentive customer service and for making an order exactly as requested. Another staff member, described as a Mexican/Filipino-looking young man, was also commended for his kindness and for providing a generous portion of ice cream. However, there have been some concerns about the cleanliness of the establishment, specifically that some employees do not wear hairnets and that some male employees need to wear a belt.

There have been some issues with the phone etiquette, as one customer reported that their call was not properly answered and they were hung up on. Additionally, there was a complaint about the rudeness of the staff when it comes to closing time. A customer reported that they were greeted aggressively and given a rude look when they entered the store a few minutes before closing time, despite there still being customers inside. The management, however, has since reached out and apologized for the incident.

Overall, Cold Stone Creamery is known for its friendly service and delicious ice cream, but there have been some issues with phone etiquette and rudeness from staff members, particularly during closing time.