Cold Stone Creamery

Name: Cold Stone Creamery
Address: 3063 Waldorf Market Pl, Waldorf, Maryland, 20603, US
Telephone: (301) 885-3400
Price range: $$
Rating: 1.9

$$ • Ice Cream, Custom Cakes

Hours:
3063 Waldorf Market Pl, Waldorf
(301) 885-3400

Menu Order Online

About Cold Stone Creamery

Cold Stone Creamery is an ice cream parlor known for its friendly service. The store was very clean and the staff were pleasant. Customers have praised staff members for their attentive customer service and generous portions of ice cream. One staff member, described as a Mexican/Filipino-looking young man, was especially commended for his kindness. However, there have been concerns about cleanliness, with some noting that employees do not wear hairnets, and waffle cones are left out on shelves where dust, smells, and chemicals could contaminate them. Some customers also reported that the store smells strongly of chemicals, which affected their experience and led them to decide not to return until the issue is resolved.

There have been issues with phone etiquette, as some customers felt calls were not answered properly and were hung up on. During closing time, some customers experienced rudeness from staff, with aggressive greetings and rude looks when entering just before closing, despite other customers still inside. The management has since apologized for these incidents.

A recent visit on July 4th saw a very long line lasting about 50 minutes, with the staff polite but overwhelmed by the crowd. Overall, Cold Stone Creamery is known for its friendly service and delicious ice cream, but some concerns about cleanliness, wait times, and staff professionalism have been noted.