Fast Food · $
1 McDonald's
141 US-1, Bucksport
- Take-Out
- Delivery
- Drive-Through
Customers’ favorites
- Sausage Egg & Cheese Mcgriddles
- Mcflurry with Oreo Cookies
- Quarter Pounder Hamburger
- World Famous Fries
“So today, my visit was poorly timed. They were changing over from breakfast to lunch menus, and they told me I'd have a two-minute wait. That was a bit of an underestimate; the actual wait was a bit over ten minutes. It was a touch more vexing that I was only told after I had already paid. I did mention to them that telling me before I paid so that I could make an informed choice would've helped. Totally a 'not anybody's fault, and here's how you can improve' situation. I went into the store (I had gone through drive-through and had been directed to the 'reserved for drive-through' parking spaces while I waited) as I was somewhat in a hurry. I was offered a refund, despite the 'no cash refunds' sign in the window, but was kind of hesitant (meaning, very hungry) and didn't take it right away. Then the guy who underestimated my wait gave me the refund on his own, along with a couple of free item coupons. Really, just the refund was enough to make it all honest, so the coupons were already above and beyond. But what really turned the entire experience around for me (and decided me on a five-star review instead of maybe three for honesty, or maybe just not writing one) was when I thought it was over and done with and started to leave. That was when the same guy ran out to catch me and GAVE ME THE FOOD TOO. I've honestly never seen a fast food place go this far to fix something like this. I normally only expect that level of care from fancier places. I was very impressed. Being hungry does bad things to anybody's mood. So, getting fed when I'd thought I wasn't gonna be, well, I left pretty happy. I don't visit McDonald's much anymore (times have changed pretty hard, right?) but I'll definitely come back to this one. Wish I'd got the guy's name.”
