Dunkin'
$ • Coffee Shops, Donuts
Hours:
284 Payne Rd, Scarborough
(207) 883-1645
About Dunkin' Donuts
Customers' Favorites
Dunkin' Donuts Reviews
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Customer service isn’t great they must have a new crew... they used to be so friendly and nice in the morning... now they get overly frustrated or
rude just because they are busy....I’m a regular customer I go there every day and for the past week or so it’s been awful!! �
This DD's is notoriously bad! Their service is beyond slow. I just waited 20 minutes in the drivethru
for an ON The Go order! Had I not been charged wouldn't have stayed!!!
The worker there today was rude and cursing because she was working alone using that as an excuse to not be able to do her job making a coffee and tea which after waiting 20 minutes she said she was brewing more,how about you tell a person you are out when they order. stop being rude at a paying customer because they ask for their money back and say sucks to be you working alone but there was no other people ordering but us, I'll never go back there again
Ratings
Hours
| Monday | 5AM - 6PM |
| Tuesday | 5AM - 6PM |
| Wednesday | 5AM - 6PM |
| Thursday | 5AM - 6PM |
| Friday | 6AM - 6PM |
| Saturday | 5AM - 6PM |
| Sunday | 5AM - 6PM |
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Dunkin' offers a parking experience that can be tricky, but more spots are available at the back. The sandwich selection may be limited, and the donuts have been described as mediocre. However, the staff is praised for their quick, efficient, and professional service, even when busy with online and drive-through orders. Some customers have experienced friendly and positive service during their visit.
The staff takes priority in preparing orders, with multiple employees working together to ensure customers receive their items promptly. They efficiently bag up any necessary extras, so customers don't have to juggle them. However, some customers have expressed disappointment with the lack of availability of certain menu items, such as apple fritters, at this location. Additionally, some have noted that the hash browns can be soggy at times, suggesting room for improvement in the food preparation.
While the overall experience at this Dunkin' location can be positive, with attentive and professional staff, there are areas where the service and menu offerings could be enhanced to better meet customer expectations.