Extremely unpredictable pickup times. Either we go when the system says to and end up waiting forever (literally for 45 minutes once) or we go later and the sandwiches are cold and soggy. And my last THREE orders were wrong.When all the stars align, and the staff is in a good mood, and we magically pick the right time to get our pickup, I really like these sandwiches. Today I’m starving and pissed and grossed out by the food I paid for
Atmosphere: 1
Food: 2
Service: 1
ZollyJol 1
Grabbed my order and walked out without verification. No one said anything to me.The chili was chilly, as in cold and thick."Freshly made cookies" are wrapped in plastic and set on the counter. The ones I ordered were stale.
Atmosphere: 3
Food: 3
Service: 1
Stefany V
Always great food and fast efficient
Atmosphere: 5
Food: 5
Service: 5
Caroline Shanks
The food is great - but every time i try to call, nobody answers...! I know they are busy because the food is good. But this is really frustrating. It just rings and rings and rings. Maybe more staff...
Atmosphere: 4
Food: 5
Service: 2
Jason Thompson
Always delicious subs. My son has changed his preference now. Fresh, full of flavor, great ingredients. Wish we had one closer to Dexter!.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club on a Sub, Firehouse Hero Sub
NiQuesha Grisham
I’ve already given my review to corporate. This was my first time ordering Firehouse Subs. I did a mobile order for a meatball sub and a cheesesteak sub on gluten-free bread. upon opening the subs I was disappointed in the size comparison, especially because I had to pay extra for gluten-free bread and the bread is smaller than the original wheat bread, which makes it impossible to give the same proper portion of meats and veggies. Most places have a pre-measured amount of meat per sub size. I absolutely hate that I had to pay extra for gluten-free bread and the gluten free option is always the smallest.Dietary restrictions: Gluten free options are smaller and you have to pay extra
Every single thing about our experience was terrible. The attitude from the cashier and the food itself, avoid at all costs.
Atmosphere: 1
Food: 1
Service: 1
Shannon O'Brien
Faith is so rude and made our dining experience uncomfortable. She was clearly training a new guy and was just so rude to him. Whoever is in charge of this facility needs to make faith get a grip on herself.. it’s a sub shop chill out. Won’t be back to this
Atmosphere: 1
Food: 4
Service: 4
Mia McCaslin
My partner and I had a day off together for the first time in a while and have been CRAVING subs. We were in the area and decided to try firehouse for the first time. Not only was the food incredible, but Marcus, the human behind the counter kept a cool head during the ENTIRE rush that we witnessed, despite it starting with a disgruntled person who hadn’t even ordered anything. They remained not only diligent with order accuracy, but down right cheerful with all the customers that came through. I am so thankful for this person and our experience!!
Atmosphere: 5
Food: 5
Service: 5
Clarence Presley II (Fugie)
The food was
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hook and Ladder Sub, Firehouse Steak & Cheese
Today is Monday December 11th 2023 8:08 pm. My son and I just left Firehouse subs on Washtenaw. Our experience was exceptional and uplifting. The manager was very upbeat, polite, and accommodating to say the least. Our cashier was very friendly and engaging. Our overall experience was absolutely phenomenal. The food is always good, but the experience with these particular staff members on this particular day is the reason I'll come back. You should give those employees a raise. They are doing your company a great service just by being themselves.
Atmosphere: 5
Food: 5
Service: 5
Jordan Brockway
This is what I got for a $10 sub. Ordered the steak and cheese and this is what was given. Then had them remake is as it's soaked in mayo and just the steak and had to wait an additional 15 minutes and had 5 other people get there's before more. Horrible.
Atmosphere: 2
Food: 1
Service: 2
Lily Lee
Nov 2023 1pm on a WednesdayThanks to the TMobile promo this week, I got to try Firehouse Subs. I'm not familiar with this chain, nor would I have known about this location.Ordered the hook and ladder sub, medium size, and did not customize, so that I could taste and review it as is... and I have to say, it was pretty decent! I would go back.The sub itself warm and toasted. The bread has a nice chew to it and not too crusty that it falls apart after being toasted. Portions of ham plus turkey to veggies, lettuce, tomatoes and onions, were just right. Comes with a pickle on the side.Ordered in the mobile app and the order was made fresh on time, as stated. The gentleman making the sub was super nice. The rest of the staff friendly and helpful too, greeting customers on entering the store.Great experience on first visit. Overall, the sub is pretty comparable to other sub shops. Convenient to pick up when you're in the area.
Atmosphere: 5
Food: 5
Service: 5
Angela Thomas
Time I came into the establishment I was greeted by a young man named Keon who displayed great customer service and he was very friendly. He ensured my order would be ready soon and he was the only polite employee on staff. The other employees were cursing out loud and disagreeing with each other over the good orders. I think some discussions should be discussed in private and not in front of customers.
Food: 5
Service: 5
Recommended dishes: Turkey Breast Sub
Molly West
The manager stopped answering my question mid-sentence to reply to a text message on his phone while I was ordering. I had to wait for him to finish and then remind him of what my question was. There was barely anyone in the restaurant, but I waited a half hour for four simple sandwiches. While I waited forever for my food, the manager didn’t help make sandwiches at all, instead spent his time socializing. Will not return.
Extremely unpredictable pickup times. Either we go when the system says to and end up waiting forever (literally for 45 minutes once) or we go later and the sandwiches are cold and soggy. And my last THREE orders were wrong.When all the stars align, and the staff is in a good mood, and we magically pick the right time to get our pickup, I really like these sandwiches. Today I’m starving and pissed and grossed out by the food I paid for
Atmosphere: 1
Food: 2
Service: 1
Grabbed my order and walked out without verification. No one said anything to me.The chili was chilly, as in cold and thick."Freshly made cookies" are wrapped in plastic and set on the counter. The ones I ordered were stale.
Atmosphere: 3
Food: 3
Service: 1
Always great food and fast efficient
Atmosphere: 5
Food: 5
Service: 5
The food is great - but every time i try to call, nobody answers...! I know they are busy because the food is good. But this is really frustrating. It just rings and rings and rings. Maybe more staff...
Atmosphere: 4
Food: 5
Service: 2
Always delicious subs. My son has changed his preference now. Fresh, full of flavor, great ingredients. Wish we had one closer to Dexter!.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club on a Sub, Firehouse Hero Sub
I’ve already given my review to corporate. This was my first time ordering Firehouse Subs. I did a mobile order for a meatball sub and a cheesesteak sub on gluten-free bread. upon opening the subs I was disappointed in the size comparison, especially because I had to pay extra for gluten-free bread and the bread is smaller than the original wheat bread, which makes it impossible to give the same proper portion of meats and veggies. Most places have a pre-measured amount of meat per sub size. I absolutely hate that I had to pay extra for gluten-free bread and the gluten free option is always the smallest.Dietary restrictions: Gluten free options are smaller and you have to pay extra
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Firehouse Meatball, Steak Sandwich
Every single thing about our experience was terrible. The attitude from the cashier and the food itself, avoid at all costs.
Atmosphere: 1
Food: 1
Service: 1
Faith is so rude and made our dining experience uncomfortable. She was clearly training a new guy and was just so rude to him. Whoever is in charge of this facility needs to make faith get a grip on herself.. it’s a sub shop chill out. Won’t be back to this
Atmosphere: 1
Food: 4
Service: 4
My partner and I had a day off together for the first time in a while and have been CRAVING subs. We were in the area and decided to try firehouse for the first time. Not only was the food incredible, but Marcus, the human behind the counter kept a cool head during the ENTIRE rush that we witnessed, despite it starting with a disgruntled person who hadn’t even ordered anything. They remained not only diligent with order accuracy, but down right cheerful with all the customers that came through. I am so thankful for this person and our experience!!
Atmosphere: 5
Food: 5
Service: 5
The food was
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hook and Ladder Sub, Firehouse Steak & Cheese
Restaurantji Recommends
Today is Monday December 11th 2023 8:08 pm. My son and I just left Firehouse subs on Washtenaw. Our experience was exceptional and uplifting. The manager was very upbeat, polite, and accommodating to say the least. Our cashier was very friendly and engaging. Our overall experience was absolutely phenomenal. The food is always good, but the experience with these particular staff members on this particular day is the reason I'll come back. You should give those employees a raise. They are doing your company a great service just by being themselves.
Atmosphere: 5
Food: 5
Service: 5
This is what I got for a $10 sub. Ordered the steak and cheese and this is what was given. Then had them remake is as it's soaked in mayo and just the steak and had to wait an additional 15 minutes and had 5 other people get there's before more. Horrible.
Atmosphere: 2
Food: 1
Service: 2
Nov 2023 1pm on a WednesdayThanks to the TMobile promo this week, I got to try Firehouse Subs. I'm not familiar with this chain, nor would I have known about this location.Ordered the hook and ladder sub, medium size, and did not customize, so that I could taste and review it as is... and I have to say, it was pretty decent! I would go back.The sub itself warm and toasted. The bread has a nice chew to it and not too crusty that it falls apart after being toasted. Portions of ham plus turkey to veggies, lettuce, tomatoes and onions, were just right. Comes with a pickle on the side.Ordered in the mobile app and the order was made fresh on time, as stated. The gentleman making the sub was super nice. The rest of the staff friendly and helpful too, greeting customers on entering the store.Great experience on first visit. Overall, the sub is pretty comparable to other sub shops. Convenient to pick up when you're in the area.
Atmosphere: 5
Food: 5
Service: 5
Time I came into the establishment I was greeted by a young man named Keon who displayed great customer service and he was very friendly. He ensured my order would be ready soon and he was the only polite employee on staff. The other employees were cursing out loud and disagreeing with each other over the good orders. I think some discussions should be discussed in private and not in front of customers.
Food: 5
Service: 5
Recommended dishes: Turkey Breast Sub
The manager stopped answering my question mid-sentence to reply to a text message on his phone while I was ordering. I had to wait for him to finish and then remind him of what my question was. There was barely anyone in the restaurant, but I waited a half hour for four simple sandwiches. While I waited forever for my food, the manager didn’t help make sandwiches at all, instead spent his time socializing. Will not return.