Teppanyaki Restaurants near Dearborn, MI

“I must express profound disappointment and palpable frustration with our recent dining experience at Benihana. The entire meal felt like a series of unfortunate events. To begin with, my shrimp was so charred it was nearly inedible. More bafflingly, our cook felt it apt to throw food at us, a gesture neither entertaining nor appropriate. My sister clearly informed the cook of her mushroom and shellfish allergies, yet he carelessly used the same utensils for her dish, causing an immediate allergic reaction. My brother also tried, multiple times, to clarify his order, only to be ignored; the cook placed what he deemed fit onto his plate. I ordered the trio, and while he confirmed my order, he only gave me shrimp and steak. I expressed to him that I didn't receive my chicken, but was met with an attitude. He questioned why I didn't clarify at the start. I reminded him that I had indeed specified my order when he initially asked, and it was even written down on the order sheet he was using. Despite the evidence, he seemed uninterested in rectifying the oversight and continued to display a dismissive demeanor. This lack of attention to detail and blatant disregard for customer communication left me deeply frustrated and tainted our entire dining experience. The indifference continued when my niece and her father requested double rice, only to be met with evident reluctance. And later, when I inquired about sauce, the response came with a touch of disdain, suggesting such requests should have been made at the outset. Our intention for visiting Benihana was to celebrate my niece's dance competition success. But the evening was anything but celebratory. As we were leaving, hoping to address our concerns, I asked the hosting stand for additional contacts or a manager. They vaguely suggested calling back the next day, all while standing around, exuding a palpable disinterest. Given this regrettable and frustrating experience, I firmly believe seeking a refund is both appropriate and warranted.“

“We had a wonderful experience at Ichiban in Taylor. Our server, Koby, was incredibly attentive and polite, making sure everything was perfect from start to finish. It was my granddaughter’s 9th birthday, and he added a special touch that made her feel celebrated and truly seen. The food was excellent as always—fresh, flavorful, and beautifully prepared. A memorable night thanks to both the great service and great food.“

“Amazing turnaround and great experience!

I stopped by Hibachi 2 Go today and was honestly impressed from start to finish. As soon as I walked in, I was greeted right away, and the team member helping me (Cam) was patient, polite, and super helpful. He answered all my questions, told me about the 20% off special, and even showed me my food before packing it up to make sure everything looked perfect.

The atmosphere felt friendly and everyone seemed happy to be there and the food was delicious! Great customer service makes all the difference. I’ll definitely be back!“