Panera Bread

99 Monroe Ave NW, Grand Rapids
(616) 451-4007

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Recent Reviews

Had a good wait, but staff were very accommodating and even gave everyone waiting a free cup to get a drink while they were waiting. They were very busy as it was lunch time and all the door dashers were there being rude
It’s always relatively clean inside but the employees are so incredibly patronizing. There are a couple team members specifically that seem to be upset by having customers inside their establishment. It completely kills the vibe every time I get my order (or maybe I should say every time I wait by the counter and get ignored) , possibly some training issues or they’re burnt out. (Or it’s time to get out of customer service)
First off, food was delicious! Service left much to be desired. Granted, I don't visit Panera that often, so this might be the way they are now, but we did not have a single employee say a word to us the entire time we were there. We walked in, stood at the counter for a few minutes. An employee walked by and smiled at us but did not attempt to take our order. We found the tablet to place an order ourselves and did that. We sat ourselves and waited for our food to get done....

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