I made a mistake and HAD to cancel my order and the disrespectful driver got hostile asking why i canceled. It was take the order, eat it and have a reaction or cancel. The manager was fine and really understanding but the delivery person was rude and made me and my coworker feel unsafe with his hostility...... Really nasty impression of the business here.....
Atmosphere: 1
Food: 1
Service: 1
Jada Edwards
Came here for lunch ordered a combo, with a bottled sprite the pop cooler was broke & hot when I opened it. Told the guy at the register he offered me a cup to get out the fountain. Tasted the drinks in the fountain & they were all flat. Told the guy making the sandwiches he suggested getting the bottled pop again & adding ice to it. I asked would it be flat he said no. Got the pop & ice & the pop was flat. Got the manager, she made a look when the guy told her that the cooler pops were flat, & she then noticed they wasn’t cold. Not once was I offered a refund or a solution. Every time I spend my money at this location there’s always an issue. Won’t be back.
Atmosphere: 1
Service: 1
NYKITA Campbell
Always fast service and fresh delicious
Atmosphere: 5
Food: 5
Service: 5
Ryan Gorski
No longer “freaky fast”.It’s past 8pm, been over an hour. At what point do you give up and find something for your family to eat immediately.7:30 is a late dinner… after 8pm is abuse.Never had this problem before, but stores like this have high turnover in staff… it’s currently a problem.
Service: 1
Tom Boos
Like everywhere else, this place is getting expensive. The service remains super fast.
Atmosphere: 3
Food: 3
Service: 4
Nathan Duda
I ordered four sandwiches and none of them were right. The extras I paid for on one weren’t there, the remaining three had onions or tomatoes on them when they were specified not to be, none were cut in half and I received my pickup notification 8 hours later. I stopped going to Jimmy John’s for this reason, decided to try them again and I regret that I did. Horrible store with horrible service. Clearly, they don’t care at all. Bye!
Atmosphere: 1
Food: 1
Service: 1
scott romano
Ist time ordering Jimmy John's at this location and delivery to a job i was working. Prompt, polite and delivered timely as well as the best sandwich I've had from any Jimmy John's to
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tuna Salad
Jeremy Strausbaugh
Fast service!
Atmosphere: 5
Food: 5
Service: 5
Kyle Ziegler
Worst Jimmy Johns out there. Ordered two sandwiches over an hour goes by I call and it "In Route". Another 30 minutes go by and it's still "In Route"They are slower then Amazon Delivery. If your looking to eat the same day you order then order from somewhere else
Atmosphere: 1
Food: 1
Service: 1
Jessica Trudel
Charges you for delivery even when you had to pick up the order.
This is where I always go and get my sandwiches from
Derrick Young
Young lady that answered the phone was very rude, nasty disposition, rushed me to order, and she hung up before I was done placing my order.
Atmosphere: 2
Food: 4
Service: 1
Sean McKnabb
Rude employees with bad attitudes that don’t want to help. Better off closing the store if those are the only workers you can get.
Judi Slote
Not Freaky Fast for sure. Waited over 45 minutes for a delivery of 7 sandwiches. No special orders or extras. I called after 30 minutes to check on order and was told it was on the way out the door. If finally arrived 20 minutes later after a 1.9 mile drive from the restaurant to the house. The order was missing 1 sandwich so we called back and were assured that as soon as the driver returned he would bring the sandwich back. It was over 30 minutes before he got there and he was downright rude to my son in law when he answered the door. Like it was our fault. My daughter ordered online and left a 20% tip. She said she wishes she could take it back. Next time we will just order from our local Jimmy John's location in Woodhaven, MI and bring them with us. The staff there is friendly and efficient. Much better service in Woodhaven and nicer staff. No more Grosse Pointe Woods, MI Jimmy Johns for this family.
Food: 4
Service: 1
Sherpa26663666485
We ordered for our family birthday party. I suggested Jimmy John's because at the shop in Woodhaven, MI, it is truly "Freaky Fast" and the sandwichs are very well made. BUT, it is nothing like that at this location. We called 30 minutes after we ordered to check the status of our order and were assured that the driver was leaving right then. It is a 1.9 mile drive. It's took them at least 20 more minutes to arrive. Then we were missing a sandwich, so we called back. It took over 30 minutes for the missing sandwich to arrive, and the driver was downright unpleasant. My 7 year old grandson said that Jimmy John's is not "Freaky Fast" it's "Slothy Slow". Also, I could not understand the person who answered the phone when I called to check the status of the order. Next time, I will get the sandwichs in Woodhaven and bring them to Grosse Pointe with us.
I made a mistake and HAD to cancel my order and the disrespectful driver got hostile asking why i canceled. It was take the order, eat it and have a reaction or cancel. The manager was fine and really understanding but the delivery person was rude and made me and my coworker feel unsafe with his hostility...... Really nasty impression of the business here.....
Atmosphere: 1
Food: 1
Service: 1
Came here for lunch ordered a combo, with a bottled sprite the pop cooler was broke & hot when I opened it. Told the guy at the register he offered me a cup to get out the fountain. Tasted the drinks in the fountain & they were all flat. Told the guy making the sandwiches he suggested getting the bottled pop again & adding ice to it. I asked would it be flat he said no. Got the pop & ice & the pop was flat. Got the manager, she made a look when the guy told her that the cooler pops were flat, & she then noticed they wasn’t cold. Not once was I offered a refund or a solution. Every time I spend my money at this location there’s always an issue. Won’t be back.
Atmosphere: 1
Service: 1
Always fast service and fresh delicious
Atmosphere: 5
Food: 5
Service: 5
No longer “freaky fast”.It’s past 8pm, been over an hour. At what point do you give up and find something for your family to eat immediately.7:30 is a late dinner… after 8pm is abuse.Never had this problem before, but stores like this have high turnover in staff… it’s currently a problem.
Service: 1
Like everywhere else, this place is getting expensive. The service remains super fast.
Atmosphere: 3
Food: 3
Service: 4
I ordered four sandwiches and none of them were right. The extras I paid for on one weren’t there, the remaining three had onions or tomatoes on them when they were specified not to be, none were cut in half and I received my pickup notification 8 hours later. I stopped going to Jimmy John’s for this reason, decided to try them again and I regret that I did. Horrible store with horrible service. Clearly, they don’t care at all. Bye!
Atmosphere: 1
Food: 1
Service: 1
Ist time ordering Jimmy John's at this location and delivery to a job i was working. Prompt, polite and delivered timely as well as the best sandwich I've had from any Jimmy John's to
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tuna Salad
Fast service!
Atmosphere: 5
Food: 5
Service: 5
Worst Jimmy Johns out there. Ordered two sandwiches over an hour goes by I call and it "In Route". Another 30 minutes go by and it's still "In Route"They are slower then Amazon Delivery. If your looking to eat the same day you order then order from somewhere else
Atmosphere: 1
Food: 1
Service: 1
Charges you for delivery even when you had to pick up the order.
Restaurantji Recommends
This is where I always go and get my sandwiches from
Young lady that answered the phone was very rude, nasty disposition, rushed me to order, and she hung up before I was done placing my order.
Atmosphere: 2
Food: 4
Service: 1
Rude employees with bad attitudes that don’t want to help. Better off closing the store if those are the only workers you can get.
Not Freaky Fast for sure. Waited over 45 minutes for a delivery of 7 sandwiches. No special orders or extras. I called after 30 minutes to check on order and was told it was on the way out the door. If finally arrived 20 minutes later after a 1.9 mile drive from the restaurant to the house. The order was missing 1 sandwich so we called back and were assured that as soon as the driver returned he would bring the sandwich back. It was over 30 minutes before he got there and he was downright rude to my son in law when he answered the door. Like it was our fault. My daughter ordered online and left a 20% tip. She said she wishes she could take it back. Next time we will just order from our local Jimmy John's location in Woodhaven, MI and bring them with us. The staff there is friendly and efficient. Much better service in Woodhaven and nicer staff. No more Grosse Pointe Woods, MI Jimmy Johns for this family.
Food: 4
Service: 1
We ordered for our family birthday party. I suggested Jimmy John's because at the shop in Woodhaven, MI, it is truly "Freaky Fast" and the sandwichs are very well made. BUT, it is nothing like that at this location. We called 30 minutes after we ordered to check the status of our order and were assured that the driver was leaving right then. It is a 1.9 mile drive. It's took them at least 20 more minutes to arrive. Then we were missing a sandwich, so we called back. It took over 30 minutes for the missing sandwich to arrive, and the driver was downright unpleasant. My 7 year old grandson said that Jimmy John's is not "Freaky Fast" it's "Slothy Slow". Also, I could not understand the person who answered the phone when I called to check the status of the order. Next time, I will get the sandwichs in Woodhaven and bring them to Grosse Pointe with us.