“We came on 02/21 at around 11:30 am. And the girl who took our order gave 5-star customer service! She informed us that the espresso machine lost pressure and could take 5 minutes to build up and usually when this happens there's a good chance that making any espresso-based drinks may taste burnt. I was willing to wait 5 minutes. And the drink did come out as burnt. I was kinda reluctant to say anything because it wasn't that bad, but my husband said I probably should. The girl was super nice about making me a new one I apologized and told her I don't like to complain. But she was happy to make me a new drink. Unfortunately, the second one came out a bit better but still underlined the burnt taste. So 3rd times a charm she offered to either add more sweetener or make me something else and I told her to just add more sweetener and it came out tasting better. She was super sweet about the whole situation! She is definitely someone who takes pride in her work and goes above and beyond!“
“the most amazing thing happened the other day...I was taking a late lunch with my fiance at McDonald's drive thru when the most brilliant idea, never attempted by myself or anyone associated with me (that I can recall), suddenly came to me. I put Frank's Hot Sauce on my McDonald's French Fries!!! SUDDENLY THE WORLD BECAME A BRIGHTER MORE BEARABLE PLACE, EVERYONE AROUND ME SMILED & NODDED IN MY DIRECTION & Mcdonald's Fries are delicious EVEN AFTER THEY GET COLD!!!“
“This place is amazing they have some of the best coffee that I’ve ever had and that’s including my own personal brand when I say that I love the things that they do for the community out there in Ionia I drive from Stanton once a week for Sozo.“