Customers` Favorites
Customers` Favorites
“Pool, Hot-Tub & Sauna is the best in the Iron Mountain, Michigan area. Staff needs to have more professionalism with Pool Guests. Power was out Friday night from 6pm -10pm. Restaurant Staff was sent home due to the power outage. My family survived no back up lights in our Lodge Room for the 4 hours. Power came back on at 10pm, and our kids were hungry. Food purchased from Famers Restaurant is only allowed in the Pool Area. Which we have always been respectful to and ordered all of our food from them. We ordered Pizza Hut and assumed due to the Power Outage and the restaurant closing, we would be allowed to eat our pizza in the pool area. However was told due to their policy, we were not allowed to eat in the pool. Which did not make sense to me since they waived the policy to allow our kids to swim later than the 10pm deadline due to the power outage. This lady also stood guard over my daughter while she paid the driver for the pizza in the front lobby as if she was going to run into the Pool area with the Pizza!! That was very odd behavior!! Anyways the next day we are in the pool again, power stayed on all day (High Five)! A family brought in pizza from Little Caesar's (We were thinking - Oh boy here we go!!) They ate the pizza and about an hour later, an elderly lady who worked the front desk with a Service Dog (Sweet dog) came into the pool area. Pool area was very loud with kids screaming. Dog was very scared with his tail between his legs and he was directly behind her. While she asked a group of families in the Hot-Tub who had brought in the pizza, her dog was being swarmed by a little girl about 5 years old, wrapping her arms around his head and squeezing him. The front desk lady did not look back to check on him. I mentioned to the Front Desk Lady, that he looked very scared. She then walked to the door and stood watch over the family to remove their pizza and walk out of the pool. All the families were shocked and the family with the pizza looked very embarrassed. For the safety of the elderly (guessing disabled) front desk lady, her service dog, the children, and everyone in the pool area I am shocked that they handled this in the manner they did. It happened a second time, later that night when it was 9:55pm, she came in again and reminded all parents with children that 10:00 was approaching and all children had to leave the pool area. She stood in the pool area again for at least 5-10 minutes watching and waiting for all families with children to leave. To me this is Overkill!!! If it were my business, my guests, my pool and my staff, I would have asked the family to come to the front desk to discuss the policy, not embarrass them in front of everyone! The sign is posted on the door, but as we all know, not everyone reads signs!! But for the respect of your guests, this should be handled in a much more respectful manner!!!“
Customers` Favorites
“First time. I had the Italian Combo. We had a short wait since we were a party of 6. The hostess was friendly, the bartender was friendly and so was our waitress. Everything on my platter was homemade. Definitely a 5 out of 5. I will be back!!!“
Customers` Favorites
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“Thanks for the great food and service last last night 5 of 5“