The Cheesecake Factory
$$ • Seafood, Burgers, Vegan
Hours:
3195 28th St SE Suite B-121, Kentwood
(616) 956-6580
About Cheesecake Factory
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Cheesecake Factory Reviews
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We did not have a good experience yesterday at all. We had many problems just being seated while the host had an attitude the whole entire time. Had a reservation for 12:30 didn’t sit down till almost 1:30! Everything went good for a minute. The appetizers were great. But when it came to our main food my steak was way over cooked. So I had to wait 30 more minutes until our waiter came back. They said they’d remake it. The manager said she’d have my meal removed from the...read full review
I chewed on a small metal screw in my dessert and now I can’t seem to get someone from management on the phone. It’s been over 20 minutes and multiple calls. Completely unacceptable to find a piece of metal in my food and then to give me the run around is unacceptable service.
Excellent service and great food
Ratings
Menu
Hours
| Monday | 11AM - 10PM |
| Tuesday | 11AM - 10PM |
| Wednesday | 11AM - 10PM |
| Thursday | 11AM - 10PM |
| Friday | 11AM - 11PM |
| Saturday | 11AM - 11PM |
| Sunday | 10AM - 10PM |
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The Cheesecake Factory offers a diverse menu with good food and attentive service. Vegetarian options are plentiful, and dietary restrictions can be accommodated. The restaurant is kid-friendly, wheelchair accessible, and provides ample parking in the mall. The main highlight remains their wide selection of delicious cheesecakes, especially the white chocolate raspberry truffle. Customers appreciate the friendly service, with some praising servers who go the extra mile to make special occasions memorable. The food is generally enjoyed, including appetizers, entrees, and of course, the cheesecakes. Many find the extensive menu sure to please everyone in the group, even if it can feel overwhelming. Prices are considered high, with some noting that the cost of the appetizer can be more than the meal. Cheesecake is a popular choice, often brought home to enjoy over several days. The restaurant also offers great drinks, although some dishes like fish & chips may not always meet expectations. The acoustics can be very noisy, but the staff, especially servers like Sam, are often praised for their friendliness and efficiency. Overall, The Cheesecake Factory continues to be a popular spot for good food and desserts in a friendly environment.