Arby's in Lansing

“I liked one of the promotions Arby's had going on. However, trying to use the app and order "online specials" has been quite the challenge. The app is horrible, from not being able to add items to not offering Diet Coke with some combos, amongst other issue!

In my frustration, while in the parking lot, I apparently ordered for the wrong location. But thanks to the Manager (along with his employee) they stepped in and made the situation right. Probably the best customer care/service I have had at a Lansing Arby's! And that is going back many years. Thanks again, continue to go the extra step and make potato cake permanent!“

“Absolutely love the crew at this location. They are always the nicest at customer service. They have never acted like adding my fried onions to anything I ordered was a trouble for them. They have even surprised me by adding a small cup of them to my order bag . Ty for making the small things count .“

“We went through on a Saturday and it was busy but they still kicked butt and got the drive thru cleared quickly! T was our order taker and btw she deserved a raise and a half because she went well above and beyond! much respect to her to be a sweet worker!“

“All I'm gonna say is, Matt, when my survey comes in.... you should know that I'm slightly unhinged but I definitely gave you a great one. To everyone else: call Matt the Sauce Paladin if you see him. He will understand once the survey hits. Dude was awesome. I asked for more sauce and he thought I would need and he understood the assignment.“

“Jessie came from the back from making sandwiches to take my order and was very polite! When he finished ringing me up, he WASHED HIS HANDS and gloved up to make the order! I know that's what you're supposed to do, but we all know everybody isn't! It's the little things! THANK YOU SIR! (Found out later he was the manager! Culture comes from the top down! ??❤)“