They need more staff, sometimes the food is not what you order, but they correct it. I would love to see this location get better because the staff is very friendly.
Atmosphere: 2
Food: 3
Service: 2
mike mccormick
Always appreciate the effort
Atmosphere: 4
Food: 4
Service: 4
Hollis Brown
Oh dear
Atmosphere: 1
Food: 1
Service: 2
Troy
Service fast and friendly. Food was fresh and warm. Shake was creamy and perfect texture.
Atmosphere: 5
Food: 4
Service: 5
Justin Hasling
The Lady Named Ruby is a horribly rude person and the management team should be ashamed of how they let thier employees treat the customers.
Atmosphere: 1
Food: 1
Service: 1
Michael Hagadus
Never got to eat here. Person behind the counter never acknowledged the gentleman before us or us for over 5 minutes so we left.
Atmosphere: 1
Food: 1
Service: 1
Sam
Not happy with the wait at the drive-thru..very long. The food was cold. No napkins or straws were in the Bag.
Surprised that a resort City like Saugatuck has a Burger King that's not very good. I won't be going back to this Burger King. I cannot recommend it as for the price of this Burger King which is more expensive than most I would expect more.
Atmosphere: 2
Food: 1
Service: 2
Danielle Wuerfel
If I could give zero stars, I would’ve driven back through just to do it again. My family pulled up to find all the doors locked. Not a single “closed” sign in sight, but there were people inside eating peacefully; not too busy but not empty either. We stood there for a solid 5 minutes waiting outside the doors employee leaned casually against the soda machine on his phone, avoiding eye contact like we were exes at a wedding. We waved, knocked, but nothing. Guy didn’t even flinch. After about another five minutes of us doing interpretive dance outside the door, another customer inside somehow got a young employee who finally came to the door just to say, and I quote: “There’s nothing I can do” Oh really? Nothing? You sure? Because from where I was standing, all you had to do was... unlock the door? So we left, another family who was just exiting the place turned to us and said: “That was hands down the worst service ever.” And judging by these other reviews, this place isn’t even worth thirty seconds of waiting outside that door.
Atmosphere: 1
Food: 1
Service: 1
Tony Wuerfel
Worst experience with a Burger King ever!!! They closed the inside claiming they were short staffed and yet they only had four people inside. People walking out said this was the “worst service they’ve ever had”. Avoid this mismanaged joke of a fast food restaurant!!!! The manager needs to be fired for this asap
Atmosphere: 2
Food: 1
Service: 1
Jaime Loftis
I don't normally like Burger King, but since there was nothing around, we got it. And this is the first Burger King, I actually enjoyed...good job BK
Always out of biscuit sandwiches. 3 out of the last 4 times. Why?
Atmosphere: 3
Food: 3
Service: 1
Howard De Went
15+ minutes sitting in drive thru
Atmosphere: 1
Service: 1
Jennifer Guerrero
The new owners made it right with my order. Thank you!
Atmosphere: 3
Food: 4
Service: 5
Wendy O
Young man taking my money was horrible, dropped my change with no regard and just shut his window, never smiled or acknowledge me Milk Shake didn’t have whipped cream, looked like it might have been there at one time but was just a hint on the outside of plastic to Food was cold
Atmosphere: 1
Food: 1
Service: 1
Lana Dekema
Waiting 10 plus minutes at the speaker just to order, being notified there are only two employees present in restaurant 4 times and no big orders allowed! Franchise owner...wake up you have a serious problem at this location!
They need more staff, sometimes the food is not what you order, but they correct it. I would love to see this location get better because the staff is very friendly.
Atmosphere: 2
Food: 3
Service: 2
Always appreciate the effort
Atmosphere: 4
Food: 4
Service: 4
Oh dear
Atmosphere: 1
Food: 1
Service: 2
Service fast and friendly. Food was fresh and warm. Shake was creamy and perfect texture.
Atmosphere: 5
Food: 4
Service: 5
The Lady Named Ruby is a horribly rude person and the management team should be ashamed of how they let thier employees treat the customers.
Atmosphere: 1
Food: 1
Service: 1
Never got to eat here. Person behind the counter never acknowledged the gentleman before us or us for over 5 minutes so we left.
Atmosphere: 1
Food: 1
Service: 1
Not happy with the wait at the drive-thru..very long. The food was cold. No napkins or straws were in the Bag.
Surprised that a resort City like Saugatuck has a Burger King that's not very good. I won't be going back to this Burger King. I cannot recommend it as for the price of this Burger King which is more expensive than most I would expect more.
Atmosphere: 2
Food: 1
Service: 2
If I could give zero stars, I would’ve driven back through just to do it again. My family pulled up to find all the doors locked. Not a single “closed” sign in sight, but there were people inside eating peacefully; not too busy but not empty either.
We stood there for a solid 5 minutes waiting outside the doors employee leaned casually against the soda machine on his phone, avoiding eye contact like we were exes at a wedding. We waved, knocked, but nothing. Guy didn’t even flinch. After about another five minutes of us doing interpretive dance outside the door, another customer inside somehow got a young employee who finally came to the door just to say, and I quote: “There’s nothing I can do” Oh really? Nothing? You sure? Because from where I was standing, all you had to do was... unlock the door?
So we left, another family who was just exiting the place turned to us and said: “That was hands down the worst service ever.” And judging by these other reviews, this place isn’t even worth thirty seconds of waiting outside that door.
Atmosphere: 1
Food: 1
Service: 1
Worst experience with a Burger King ever!!! They closed the inside claiming they were short staffed and yet they only had four people inside. People walking out said this was the “worst service they’ve ever had”. Avoid this mismanaged joke of a fast food restaurant!!!! The manager needs to be fired for this asap
Atmosphere: 2
Food: 1
Service: 1
I don't normally like Burger King, but since there was nothing around, we got it. And this is the first Burger King, I actually enjoyed...good job BK
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always out of biscuit sandwiches. 3 out of the last 4 times.
Why?
Atmosphere: 3
Food: 3
Service: 1
15+ minutes sitting in drive thru
Atmosphere: 1
Service: 1
The new owners made it right with my order. Thank you!
Atmosphere: 3
Food: 4
Service: 5
Young man taking my money was horrible, dropped my change with no regard and just shut his window, never smiled or acknowledge me
Milk Shake didn’t have whipped cream, looked like it might have been there at one time but was just a hint on the outside of plastic to
Food was cold
Atmosphere: 1
Food: 1
Service: 1
Waiting 10 plus minutes at the speaker just to order, being notified there are only two employees present in restaurant 4 times and no big orders allowed! Franchise owner...wake up you have a serious problem at this location!
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