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“The food and coffee were good. We couldn't use the restroom because a lady using drugs was in there and refused to leave, employees did whatever they could to try to remove her from the restaurant. Finally after she left the bathroom was trash. Don't bring small kids to this location too much drug activity. This is not a family safe environment.“
“something that happened over a year ago at this great northern road Tim’s has stuck to me since that day. It was May 2023, and I was new to Canada. I saw an interesting looking donut at this store which happened to be Honey Cruller. English isn’t my first language and obv I get self conscious pronouncing certain English words. So I hesitatingly asked the cashier (a young guy-white/canadian) “can I have the honey cr-u-lllerr? Sorry I don’t really know how to say it.” He gave me a smile and a thumbs up like “no you’re great!” And it made me so comfortable when just a minute ago I was anxious to say it. To the cashier, I’m sure you don’t remember our interaction, but you’ve inspired me to be kinder and I think of your kindness to this day!“
“Beautiful customer service by KADEN.
I visit the cafe very often but always experienced a service by girls with lousy face filled with attitude and rudeness..yet continue coming because of the food.
But this time it was very different and so fantastic. The boy named Kaden was so polite, attentive to what i wanted and provided an outstanding customer service. Everytime i ask for a "warmed" cookie and the girl "heats" it up, dumps it in the bag where all the cream/caramel sticks in the bag.
But this boy packed it beautifully in a bag and considered my willingness to very much have the cream too. Hope more employees like him are hired. Thanks for the wonderful service and a classic experience...“
“Hard working people and also friendly.It is a fast paced environment and I've never had issues with their attitude.They are human and have made mistakes but they are very quick to rectify the issue and still have a smile on their face.I appreciate them and thankful they are doing a job I wouldn't do as it is to fast paced and you deal with people of different moods.Thank you to you all that work there.“
“The staff can make you feel like you are bothering them sometimes. The bathrooms are not always the cleanest. And the food options outside of the bakery are sub par. The barkery goods are good. The beverages are a bit confusing to navigate so i tend to stick to the ones i know. Coffee can be either good or bad and not always stirred properly.
Wheelchair accessibility: They are not wheelchair accessible“