So I went in with my friends and we waited 40 minutes for their drinks which I understand they can be busy but it was not too bad. Both of my friends got their drinks and we waited about ten more minutes for mine. It never came. We seen my cup sitting on the counter with my name on it for 10 minutes. People who came after me all got their drinks. I didn’t want to but I asked for a refund. I was told that the drink was made and someone must of taken it but I was by the counter the entire time and no one ever put my drink out or said my name. They need more workers or faster service. Workers were talking and not moving very fast at all.
H antonio Jaramillo
Two weeks ago I stopped to buy a coffee there. The taste was terrible, and the service wasn't very friendly either. I'm sorry, but it's the truth.
Service: 1
Tiffany Harris
There seems to be a lot of new employees here and there's a change in service for sure.
Kimberly Abraham
To have to wait over 50 minutes in the drive thru is absurd! We were going to leave the line but daughter needed the hot tea for comforting. We only saw 3 employees working on a Saturday evening. Drive thru was wrapped. Some cars left that was before and after us. One hot tea, one cold frappucina thingy. 3 cake pops. Wow! Never again 😒 This location needs to do better. If short on staff, maybe close the inside and just run the drive thru. Young lady was nice. That is why we gave her 3 stars for that but no apologies for taking so long.
Atmosphere: 3
Food: 4
Service: 1
S Ki
Idk what's the deal but all these new employees are RUDE, been a long time customer here and I hate how many good ones left. There should be no reason to be rude to anyone while taking a order when simply asked a question. The audacity is crazy! It makes me wanna drive out of my way to a different location not to mention when its busy they make you sit at the speaker until multiple cars pull off they need to do better, i miss the baristas that knew by name and drink order. This store needs to do better.
Service: 2
A C.F.
Very fast service in the drive thru...
Atmosphere: 5
Food: 5
Service: 5
Ben Erickson
Sunday 6pm dining room closed sign says drive thru only so i walk over to the drive-thru wait for over 20 mins for some guy to tell me no walkers on drive-thru i wont help you please leave
Atmosphere: 1
Food: 1
Service: 1
Al Ko
The place was nice and there was free parking though it was not plenty of it. Also there was no napkins at all, the food section was empty. I should say that the service was fast and good quality. We ended up ordering more drinks, but not much to eat. There was over the average place, service and drinks.
Atmosphere: 5
Food: 3
Service: 3
Amanda Wells
Overall, everything was fine. However, I did have to go back in because they forgot to add an item that I ordered from my mobile app. I was getting ready to leave when I noticed my missing item. It wouldn't have been an issue normally, but I was on my way home with a three & a half hour drive ahead of me.
Ordered drinks only service was good and atmosphere was pleasant
Atmosphere: 3
Food: 3
Service: 3
Franklin P
like Starbucks, just lots of calories lol and expensive
Atmosphere: 4
Food: 4
Service: 4
Rebecca Pedersen
This store is amazing!! I will drive out of my way to stop at this location. The afternoon and evening staff are always so kind! They truly seem like the people who Starbucks wants to represent them. Tess is one of the kindest souls I've ever encountered. Her smile can brighten anyone's day. Kendall is just a ray of sunshine. I was in store awhile back when a newer seeming employee had started and she had the patience of a saint. Julia is just outstanding as well. Casey is also great! I never have to worry if my order is correct if I come here. Everything is always delicious when the ones named above are on shift. Seriously some of the best customer service I've ever received at any location. I truly hope the Store Manager, District Manager and Corporate, see this and give them some well deserved recognition, a bonus , something. If any of the ones mentioned see this; Thank you for making my daily visits great!
Atmosphere: 5
Food: 5
Service: 5
adam adam
The usual
Atmosphere: 3
Food: 3
Service: 3
Paul Calin
At this point, you’re stealing money. This is the third time I order online and pay then get to the store and have to settle for a cheaper option, and they don’t even bother with a discount or somthing. If you have the time, the “Merriman & Wickham” location is 1000% better than the Mickey Mouse show going on at this store. I’m sure they’re nice people, but the service here is top 3 worst Starbucks I go to.
So I went in with my friends and we waited 40 minutes for their drinks which I understand they can be busy but it was not too bad. Both of my friends got their drinks and we waited about ten more minutes for mine. It never came. We seen my cup sitting on the counter with my name on it for 10 minutes. People who came after me all got their drinks. I didn’t want to but I asked for a refund. I was told that the drink was made and someone must of taken it but I was by the counter the entire time and no one ever put my drink out or said my name. They need more workers or faster service. Workers were talking and not moving very fast at all.
Two weeks ago I stopped to buy a coffee there. The taste was terrible, and the service wasn't very friendly either. I'm sorry, but it's the truth.
Service: 1
There seems to be a lot of new employees here and there's a change in service for sure.
To have to wait over 50 minutes in the drive thru is absurd! We were going to leave the line but daughter needed the hot tea for comforting. We only saw 3 employees working on a Saturday evening. Drive thru was wrapped. Some cars left that was before and after us. One hot tea, one cold frappucina thingy. 3 cake pops. Wow! Never again 😒 This location needs to do better. If short on staff, maybe close the inside and just run the drive thru. Young lady was nice. That is why we gave her 3 stars for that but no apologies for taking so long.
Atmosphere: 3
Food: 4
Service: 1
Idk what's the deal but all these new employees are RUDE, been a long time customer here and I hate how many good ones left. There should be no reason to be rude to anyone while taking a order when simply asked a question. The audacity is crazy! It makes me wanna drive out of my way to a different location not to mention when its busy they make you sit at the speaker until multiple cars pull off they need to do better, i miss the baristas that knew by name and drink order. This store needs to do better.
Service: 2
Very fast service in the drive thru...
Atmosphere: 5
Food: 5
Service: 5
Sunday 6pm dining room closed sign says drive thru only so i walk over to the drive-thru wait for over 20 mins for some guy to tell me no walkers on drive-thru i wont help you please leave
Atmosphere: 1
Food: 1
Service: 1
The place was nice and there was free parking though it was not plenty of it. Also there was no napkins at all, the food section was empty. I should say that the service was fast and good quality. We ended up ordering more drinks, but not much to eat. There was over the average place, service and drinks.
Atmosphere: 5
Food: 3
Service: 3
Overall, everything was fine. However, I did have to go back in because they forgot to add an item that I ordered from my mobile app. I was getting ready to leave when I noticed my missing item. It wouldn't have been an issue normally, but I was on my way home with a three & a half hour drive ahead of me.
Atmosphere: 5
Food: 5
Service: 4
Love Starbucks coffee and espresso
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered drinks only service was good and atmosphere was pleasant
Atmosphere: 3
Food: 3
Service: 3
like Starbucks, just lots of calories lol and expensive
Atmosphere: 4
Food: 4
Service: 4
This store is amazing!! I will drive out of my way to stop at this location. The afternoon and evening staff are always so kind! They truly seem like the people who Starbucks wants to represent them. Tess is one of the kindest souls I've ever encountered. Her smile can brighten anyone's day. Kendall is just a ray of sunshine. I was in store awhile back when a newer seeming employee had started and she had the patience of a saint. Julia is just outstanding as well. Casey is also great! I never have to worry if my order is correct if I come here. Everything is always delicious when the ones named above are on shift. Seriously some of the best customer service I've ever received at any location. I truly hope the Store Manager, District Manager and Corporate, see this and give them some well deserved recognition, a bonus , something. If any of the ones mentioned see this; Thank you for making my daily visits great!
Atmosphere: 5
Food: 5
Service: 5
The usual
Atmosphere: 3
Food: 3
Service: 3
At this point, you’re stealing money. This is the third time I order online and pay then get to the store and have to settle for a cheaper option, and they don’t even bother with a discount or somthing.
If you have the time, the “Merriman & Wickham” location is 1000% better than the Mickey Mouse show going on at this store.
I’m sure they’re nice people, but the service here is top 3 worst Starbucks I go to.
Atmosphere: 1
Food: 1
Service: 1
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