Ice Cream Shops in Austin

“we just ate there last night, at the tables outside because we had our dog with and it was too hot to leave him in the car. The gal running food orders out first asked if we wanted a bowl of water for him. Then when she brought that out asked if we wanted a pup cup... totally made his day, and ours! We didn't catch her name but I sure hope they appreciate having someone like her around! Lots of food choices so customer service is often the determining factor for us!“

“I called about a mistake with my order. I ordered a 6 piece chicken strip basket only to find fries inside the box. I was feeling very hangry and when I called about the issue, I wasn't very patient or calm. The employee repeated back the issue, and it wasn't right, so I corrected her. Then she said she would get the manager. I spoke with the manager and she kept asking what I ordered. She finally said she was having trouble finding my order. She said she was in the back with the cooks and couldn't remember that order. I then told her there was a guy working the drive-thru and I paid him $12 for my order. She then proceeded to tell me they do not have a drive-thru. At that point I asked what location I had just called. Turns our, I called the WRONG location and was a complete jerk as my patience kept growing thinner and thinner and the ENTIRE time, the staff were friendly. I felt really really bad when I realized I called the wrong location and deeply apologized, but the staff was super kind and tried their best to figure out my order for like 5 minutes so they could resolve the issue. Great staff! I appreciate their kindness, their effort, and their patience dealing with a super upset customer.“