HORRIBLE LONG WAIT that took over an hour to get a chef even after we sat down! Please Hire more staff and pay them a decent wage so they want to work here! ...
Camillia
My experience would have been better, but the manager was rude. I made reservations and then I called in to make sure some of my party could eat burgers. I was told yes. I get there and ask again to be on the safe side and the host and I'm assuming another manager said yes just as long as half of my party is eating hibachi which did. 2 had burgers and 4 had hibachi. We get sat and I explained to the server I was told and she went to talk to a different manager. He was very rude when delivering his NO he said it couldn't be done. I let him know that I checked twice before all of this and they said yes and he was very adamant about saying no. I also let him know that we were celebrating my daughter's birthday and I didn't want us to be split up hence the reason I checked twice. He still said NO. I said well you should have everyone trained on not being able to eat on the hibachi side. He said his team knows better and when I called he said that was the call center I talked to. How was I supposed to to know that. It was another party of three sitting at-the table and the gentleman and his wife ask the manager could you please let them sit here. They are already here and they're celebrating a birthday. The manager goes and says for me to come show him who said I can sit there, so I did. I asked if he could not be upset with the staff and for them to not get in trouble behind this. He asked the young lady and she did in fact let him know what was said and she also said that she wasn't the one to say it and the manager who said it just so happened to walk by and he ask me was it her and I said yes.He let her know that this was not to happen again and he let us stay at the grill. My thoughts from all of this is that it shouldn't have went that far.Once I let him know I was told twice he should've just simply explained that he would let us stay since we was misinformed,but in the future this is not how we do things. Instead I had to prove to him that I was being truthful
Pam
We had 6:30 reservations and did not end up eating until 8:30 as they were running behind. Not one person even apologized for seating us an hour after our original reservation time.
Shannon
The service charge really ticked us off! We should not have to help the company pay its bills and employees. The food is already overpriced for the experience. It always has been and we have never had a service charge before!
Deana
I went to Benihana , the Food was Fantastic, the Service was Great. I would Recommend this location to anyone. The cost is a little high, but The Food is Worth It.
Jazmin Brown
Good customer service But every time I order food to go they barely give you anything If you’re not dining in is really not worth it
Food: 2
Service: 5
Charlotte Walker
Jessy was amazing made my experience memorable 😊
Atmosphere: 5
Food: 5
Service: 5
Samantha
McKenna the bartender was amazing! Busy Saturday night and we didn’t have to wait for anything. Food was great, service was great. Thanks McKenna!
Atmosphere: 5
Food: 5
Service: 5
Lonniesha Richardson
Jesse was great. He was very attentive with amazing customer service!
Jesse was kind and attentive! Would definitely come again!
Atmosphere: 5
Food: 5
Service: 5
Lynn Ingram
Abel and Jessica were friendly and personable. Love the photo.
Atmosphere: 5
Food: 5
Service: 5
Macy Parker
Abel was so accommodating and kind! Lucas was the best chef - funny, talented, and great at his job. This man was NOT born yesterday! Run, don’t walk, to Benihana at THE Mall of America
Atmosphere: 5
Food: 5
Service: 5
Tori Sundholm
Abel was a wonderful waiter and accommodated our birthday party and gave us a framed picture! We also had Lucas has our chef and he was about an 8.5/10. A little disheveled and kept forgetting items and asking his colleagues, all who were named “buddy.” JK Lucas was so great I hope he reads this it was 10/10 all around.
HORRIBLE LONG WAIT that took over an hour to get a chef even after we sat down! Please Hire more staff and pay them a decent wage so they want to work here! ...
My experience would have been better, but the manager was rude. I made reservations and then I called in to make sure some of my party could eat burgers. I was told yes. I get there and ask again to be on the safe side and the host and I'm assuming another manager said yes just as long as half of my party is eating hibachi which did. 2 had burgers and 4 had hibachi. We get sat and I explained to the server I was told and she went to talk to a different manager. He was very rude when delivering his NO he said it couldn't be done. I let him know that I checked twice before all of this and they said yes and he was very adamant about saying no. I also let him know that we were celebrating my daughter's birthday and I didn't want us to be split up hence the reason I checked twice. He still said NO. I said well you should have everyone trained on not being able to eat on the hibachi side. He said his team knows better and when I called he said that was the call center I talked to. How was I supposed to to know that. It was another party of three sitting at-the table and the gentleman and his wife ask the manager could you please let them sit here. They are already here and they're celebrating a birthday. The manager goes and says for me to come show him who said I can sit there, so I did. I asked if he could not be upset with the staff and for them to not get in trouble behind this. He asked the young lady and she did in fact let him know what was said and she also said that she wasn't the one to say it and the manager who said it just so happened to walk by and he ask me was it her and I said yes.He let her know that this was not to happen again and he let us stay at the grill. My thoughts from all of this is that it shouldn't have went that far.Once I let him know I was told twice he should've just simply explained that he would let us stay since we was misinformed,but in the future this is not how we do things. Instead I had to prove to him that I was being truthful
We had 6:30 reservations and did not end up eating until 8:30 as they were running behind. Not one person even apologized for seating us an hour after our original reservation time.
The service charge really ticked us off! We should not have to help the company pay its bills and employees. The food is already overpriced for the experience. It always has been and we have never had a service charge before!
I went to Benihana , the Food was Fantastic, the Service was Great. I would Recommend this location to anyone. The cost is a little high, but The Food is Worth It.
Good customer service But every time I order food to go they barely give you anything If you’re not dining in is really not worth it
Food: 2
Service: 5
Jessy was amazing made my experience memorable 😊
Atmosphere: 5
Food: 5
Service: 5
McKenna the bartender was amazing! Busy Saturday night and we didn’t have to wait for anything. Food was great, service was great. Thanks McKenna!
Atmosphere: 5
Food: 5
Service: 5
Jesse was great. He was very attentive with amazing customer service!
Atmosphere: 5
Food: 5
Service: 5
Jesse was amazing!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Jesse was kind and attentive! Would definitely come again!
Atmosphere: 5
Food: 5
Service: 5
Abel and Jessica were friendly and personable. Love the photo.
Atmosphere: 5
Food: 5
Service: 5
Abel was so accommodating and kind! Lucas was the best chef - funny, talented, and great at his job. This man was NOT born yesterday! Run, don’t walk, to Benihana at THE Mall of America
Atmosphere: 5
Food: 5
Service: 5
Abel was a wonderful waiter and accommodated our birthday party and gave us a framed picture! We also had Lucas has our chef and he was about an 8.5/10. A little disheveled and kept forgetting items and asking his colleagues, all who were named “buddy.” JK Lucas was so great I hope he reads this it was 10/10 all around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Rice, Benihana Onion Soup
Kevin was great!! 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Rice
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