My family comes here all the time. Their PICK UP INSTRUCTION is self explanatory, and I appreciate how it helps me get my orders quickly and efficiently. My husband and I with our children waited patiently @4:45pm for our food to be ready due to the self explanatory pick up instructions.
By 4:55pm, we went up to the counter and inquired about the status of our order. To our disappointment, it had been sitting there for some time already. The worker looked at it and quickly realized that it was ours. He handed it over to us, but unfortunately, the food was no longer fresh and not even warm enough.
We got the food AND THEN they sent us a 'pick up' text at 4:57 pm.
After observing that my food was no longer warm, I inquiringly asked the staff about its duration on the counter. However, they all evaded my query by exchanging glances without uttering a SINGLE word, I kid you not. I persisted in seeking an answer, only to be met with sustained silence multiple of time, which was actually very frustrating. Eventually, one staff member responded with, “we’ll make you a new one. It’ll take about 10min.”
After receiving the resolution, we decided to say it’s fine. HOWEVER this was the turning point for me. When the new batch was done, before handing it to us, one of the employees boldly decided to shift the responsibility onto us by stating, 'This is an excessive amount of calamari. Can you kindly inform us of your presence upon arrival for future orders?' (It’s like, DUH WE KNOW THAT! It’s OUR order and OUR MONEY as well. Imagine HOW WE FEEL) P.S. we ALWAYS order 4 bags of calamari.
I strongly feel that it's not fair to assume that I should have just followed her instructions blindly, especially when they HAVE a self-explanatory pickup text. We picked up our order BEFORE they even sent me the pickup text and unfortunately, the food was already cold. Imagine if I had actually waited for the pickup text to come through? At what point would it have been sent if my order was already sitting there?
I prevented her from turning it around on us; I told her to apologize and take responsibility, clarifying the situation via text while waiting patiently.
The apology wasn’t sincere one bit, it only came after I made the confrontation, to top it off she still proceeded to have the last words by ending it with the exact same prior statement.
TII CUP GET IT RIGHT.
Do we pick up AFTER RECEIVEING pick up text? Or is it OUR RESPONSIBILITY to come and DEMAND FOR OUR FOOD BEFORE THE TEXT IS SENT OUT??!
Review was given based off of employee resolution. I would’ve been just fine without her ending statement. Thank you.
Mr.GinMonic
First time trying this boba tea shopI had great experienceDrink was goodService was friendlyShop is cleanI was hesitated at first because I read all the one star review and thought why not try myself.It turned out greatIt is located on third floor of macysI would go againOne thing is there boba is on the sweet sideEven thought I asked no sugar the boba still makes the drink sweetOver all good boba tea shop
Atmosphere: 5
Food: 5
Service: 5
Nonghlee Yang
I love all the other locations, they normally do a very good job. Tii cup is one of my favorite boba places but this location seems to be a huge miss. One of my favorites is the avocado snow and 95% of the time when ordering it here (because I also work inside the mall), there's always parts of the pit OR the skin or both and that pretty much makes the whole drink undrinkable. Gotta stick to something simple like the golden milk or something when visiting this location.
Atmosphere: 2
Food: 2
Service: 1
Hanah L.
To my surprise, I passed by Tii Cup that is right inside Macy's in MOA. Sadly, I was disappointed after giving it a try. One of our favorites form Tii Cup is the popcorn chicken with garlic seasoning. When I tell you it was beyond salty, my tongue started hurting from all the salt. I could not even eat more than a few and had to throw out the rest. The drinks took over 20 minutes to come out and while there were a few people ahead of us, compared to other boba locations in MOA, it took way too long. The boba was a bit old since it was a bit hard. If you are looking for a good Tii Cup experience, I recommend the one located in Richfield. I will not be back at this location again.
Sami Peterson
I love Tii Cup. They are nice and quick at they always taste fresh. They have a great variety and I love trying new flavors each time I go.
Atmosphere: 5
Food: 5
Service: 5
Marshawn jackson
The best tea I’ve ever tasted !!!Great service, friendly, and the ingredients are fresh !!
Atmosphere: 5
Food: 5
Service: 5
Sarah Sue
Ordered a thai tea with boba. It was EXTREMELY sweet and I was disappointed. Had to toss it.
Atmosphere: 4
Food: 2
Service: 5
Yesenia Dominguez
The place is a little hidden on Macy’s third floor however has a variety of drinks. One of my favorites is a raspberry/strawberry black iced tea with strawberry jelly and aloe bits :) wait times seem shorter during the weekdays!
Atmosphere: 5
Food: 5
Service: 5
Jennifer C
I went there this past Sunday (12/10) around 2pm I think and the girl working (she had dark hair, looked mixed) had an attitude the entire time. No smile and when I asked her for straws because they had ran out she looked at me like I was dumb and proceeded to have an attitude. The drinks were great, but her customer service ruined it for me. Will not be returning to this location.
Atmosphere: 1
Food: 3
Service: 1
LGtrader Nguyen
One small cup order waiting time 15 min. When using order from screen machine No way to skip or No tip option. You pay tip with no service.
Drink was so so and wait too long to get it. Will recommend other bubble tea stores in MOA…
Atmosphere: 2
Food: 2
Service: 1
N Noodles
The two workers on duty were very kind.Wait wasn’t too long, and my drink was good!! Would recommend!
Atmosphere: 5
Food: 5
Service: 5
Kevin Meier
Was delicious, I got an icii with popping boba. I got it in minutes. Definitely recommend.
Atmosphere: 4
Food: 5
Service: 5
Josh Kautz
They took an entire hour to tell us they had run out of green tea when we asked what the status of the order was ?
Atmosphere: 1
Food: 1
Service: 1
Tim Graham
Had brow sugar boba. Fresh ingredients except the boba itself. It is either leftover from yesterday or not a well-sourced boba. You can’t take shortcuts on the main product. “Acceptable” is not good enough at $5.75.
My family comes here all the time. Their PICK UP INSTRUCTION is self explanatory, and I appreciate how it helps me get my orders quickly and efficiently. My husband and I with our children waited patiently @4:45pm for our food to be ready due to the self explanatory pick up instructions. By 4:55pm, we went up to the counter and inquired about the status of our order. To our disappointment, it had been sitting there for some time already. The worker looked at it and quickly realized that it was ours. He handed it over to us, but unfortunately, the food was no longer fresh and not even warm enough. We got the food AND THEN they sent us a 'pick up' text at 4:57 pm. After observing that my food was no longer warm, I inquiringly asked the staff about its duration on the counter. However, they all evaded my query by exchanging glances without uttering a SINGLE word, I kid you not. I persisted in seeking an answer, only to be met with sustained silence multiple of time, which was actually very frustrating. Eventually, one staff member responded with, “we’ll make you a new one. It’ll take about 10min.” After receiving the resolution, we decided to say it’s fine. HOWEVER this was the turning point for me. When the new batch was done, before handing it to us, one of the employees boldly decided to shift the responsibility onto us by stating, 'This is an excessive amount of calamari. Can you kindly inform us of your presence upon arrival for future orders?' (It’s like, DUH WE KNOW THAT! It’s OUR order and OUR MONEY as well. Imagine HOW WE FEEL) P.S. we ALWAYS order 4 bags of calamari. I strongly feel that it's not fair to assume that I should have just followed her instructions blindly, especially when they HAVE a self-explanatory pickup text. We picked up our order BEFORE they even sent me the pickup text and unfortunately, the food was already cold. Imagine if I had actually waited for the pickup text to come through? At what point would it have been sent if my order was already sitting there? I prevented her from turning it around on us; I told her to apologize and take responsibility, clarifying the situation via text while waiting patiently. The apology wasn’t sincere one bit, it only came after I made the confrontation, to top it off she still proceeded to have the last words by ending it with the exact same prior statement. TII CUP GET IT RIGHT. Do we pick up AFTER RECEIVEING pick up text? Or is it OUR RESPONSIBILITY to come and DEMAND FOR OUR FOOD BEFORE THE TEXT IS SENT OUT??! Review was given based off of employee resolution. I would’ve been just fine without her ending statement. Thank you.
First time trying this boba tea shopI had great experienceDrink was goodService was friendlyShop is cleanI was hesitated at first because I read all the one star review and thought why not try myself.It turned out greatIt is located on third floor of macysI would go againOne thing is there boba is on the sweet sideEven thought I asked no sugar the boba still makes the drink sweetOver all good boba tea shop
Atmosphere: 5
Food: 5
Service: 5
I love all the other locations, they normally do a very good job. Tii cup is one of my favorite boba places but this location seems to be a huge miss. One of my favorites is the avocado snow and 95% of the time when ordering it here (because I also work inside the mall), there's always parts of the pit OR the skin or both and that pretty much makes the whole drink undrinkable. Gotta stick to something simple like the golden milk or something when visiting this location.
Atmosphere: 2
Food: 2
Service: 1
To my surprise, I passed by Tii Cup that is right inside Macy's in MOA. Sadly, I was disappointed after giving it a try. One of our favorites form Tii Cup is the popcorn chicken with garlic seasoning. When I tell you it was beyond salty, my tongue started hurting from all the salt. I could not even eat more than a few and had to throw out the rest. The drinks took over 20 minutes to come out and while there were a few people ahead of us, compared to other boba locations in MOA, it took way too long. The boba was a bit old since it was a bit hard. If you are looking for a good Tii Cup experience, I recommend the one located in Richfield. I will not be back at this location again.
I love Tii Cup. They are nice and quick at they always taste fresh. They have a great variety and I love trying new flavors each time I go.
Atmosphere: 5
Food: 5
Service: 5
The best tea I’ve ever tasted !!!Great service, friendly, and the ingredients are fresh !!
Atmosphere: 5
Food: 5
Service: 5
Ordered a thai tea with boba. It was EXTREMELY sweet and I was disappointed. Had to toss it.
Atmosphere: 4
Food: 2
Service: 5
The place is a little hidden on Macy’s third floor however has a variety of drinks. One of my favorites is a raspberry/strawberry black iced tea with strawberry jelly and aloe bits :) wait times seem shorter during the weekdays!
Atmosphere: 5
Food: 5
Service: 5
I went there this past Sunday (12/10) around 2pm I think and the girl working (she had dark hair, looked mixed) had an attitude the entire time. No smile and when I asked her for straws because they had ran out she looked at me like I was dumb and proceeded to have an attitude. The drinks were great, but her customer service ruined it for me. Will not be returning to this location.
Atmosphere: 1
Food: 3
Service: 1
One small cup order waiting time 15 min. When using order from screen machine No way to skip or No tip option. You pay tip with no service.
Restaurantji Recommends
Drink was so so and wait too long to get it. Will recommend other bubble tea stores in MOA…
Atmosphere: 2
Food: 2
Service: 1
The two workers on duty were very kind.Wait wasn’t too long, and my drink was good!! Would recommend!
Atmosphere: 5
Food: 5
Service: 5
Was delicious, I got an icii with popping boba. I got it in minutes. Definitely recommend.
Atmosphere: 4
Food: 5
Service: 5
They took an entire hour to tell us they had run out of green tea when we asked what the status of the order was ?
Atmosphere: 1
Food: 1
Service: 1
Had brow sugar boba. Fresh ingredients except the boba itself. It is either leftover from yesterday or not a well-sourced boba. You can’t take shortcuts on the main product. “Acceptable” is not good enough at $5.75.
Atmosphere: 5
Food: 2
Service: 5