I love MyBurger. This location, however, cancelled our order after we'd waited more than an hour, and never gave a reason. They haven't refunded us as of this writing. We tried calling but no one at the store spoke English and told us to try calling tomorrow.
Avoid this location.
Atmosphere: 5
Food: 5
Service: 1
M S
The food was delicious and the service was amazing!
When we arrived, the employee behind the register was handing some to-go orders to others that were waiting. While doing that he acknowledged us and said he’ll be right with us.
When it was our turn to order, he was very polite, asked us if we’ve been to my burger before, swiftly put the order in on the tablet, and also helped me redeem my points in the app! Amazing!
We sat down and waited probably less than 10 minutes before the same employee brought our food out. Again, very polite, and also asked if we wanted the extra sauces like Sriracha Mayo and Garlic Mayo.
While enjoying our food, we could hear the same employee working hard and basically doing everything in the front house. He was taking orders, giving food to people who made online orders, serving the food to people who were seated, and checking in on the people who were eating.
Overall, good tasty food with an outstanding employee (who recently started 2 weeks ago he said)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger of the Month
Cathy Hawes
The employee, Klair, who took our order was very friendly and helpful. I appreciate her level of customer service and genuine interest in our dining experience. She clearly enjoys her job and it shows. It’s so refreshing to have such a pleasant exchange with her.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger of the Month, California Burger, Potato Fries
Maija Briede
Real nice cashier and great food
Atmosphere: 5
Food: 5
Service: 5
R V
Excellent customer service Keep up good work
Atmosphere: 5
Food: 5
Service: 5
Ken Schelper
Quality and speed of service were excellent! Got a double BOM - fresh, juicy, good value.
Vegetarian options: Excellent.veggie burger
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Burger of the Month, French Fries
NAYCO GROUP LLC
I’ve been a long-time patron of MyBurger in Minnetonka, but after what happened yesterday, I will not be returning. My family dined there on October 23, 2024, at around 4:45 PM, and soon after, my child became very sick. They were vomiting and had diarrhea that lasted through the day and night.
To make things worse, when I called the location today (October 24, 2024) to let them know about the situation and ask if anyone else had reported being sick, I was met with an incredibly disappointing response. Instead of any concern, I was told they categorically did not believe it was their fault and that I should reach out to the Minnesota Department of Health. I hadn’t asked for anything—just wanted to share what had happened.
As a Minnetonka resident living just two minutes away, I expected a lot more from a place I’ve supported for so long. Their response was dismissive and showed zero accountability or empathy. I will not be going back to MyBurger, nor will I recommend it to anyone.
Atmosphere: 2
Food: 2
Service: 4
Recommended dishes: California Burger
J.C. Torres
Okay. Up front, I want to say that the $95 price tag for four burgers and four milkshakes was a bit off-putting.
But…..the service was FAST, and FRIENDLY. The burgers were TOP NOTCH. This is what you would get at a high end restaurant. The young lady who attended us was very kind.
I will totally come back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jalapeno King Burger, California Burger
Scott Lundgren
Amazing food & great service!
Atmosphere: 5
Food: 5
Service: 5
Emmanoel Najera
Not enough food for $40 dlrs only too burgers. And fries, onion rings pay separate not recommended
The burger and fries tasted so fresh. Everyone was friendly and provided great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Fries
Mike Juliff
Great spot for a quick burger and bonus for me is they have Gluten Free buns! Service at this spot is always excellent too.
Atmosphere: 5
Food: 5
Service: 5
barbara hillesland
Food and service were great!! Really enjoyed our burgers. We will definitely be back!! Plus we learned on this visit they are a local restaurant, so that's even better!! Got to support the local establishments
I love MyBurger. This location, however, cancelled our order after we'd waited more than an hour, and never gave a reason. They haven't refunded us as of this writing. We tried calling but no one at the store spoke English and told us to try calling tomorrow.
Avoid this location.
Atmosphere: 5
Food: 5
Service: 1
The food was delicious and the service was amazing!
When we arrived, the employee behind the register was handing some to-go orders to others that were waiting. While doing that he acknowledged us and said he’ll be right with us.
When it was our turn to order, he was very polite, asked us if we’ve been to my burger before, swiftly put the order in on the tablet, and also helped me redeem my points in the app! Amazing!
We sat down and waited probably less than 10 minutes before the same employee brought our food out. Again, very polite, and also asked if we wanted the extra sauces like Sriracha Mayo and Garlic Mayo.
While enjoying our food, we could hear the same employee working hard and basically doing everything in the front house. He was taking orders, giving food to people who made online orders, serving the food to people who were seated, and checking in on the people who were eating.
Overall, good tasty food with an outstanding employee (who recently started 2 weeks ago he said)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger of the Month
The employee, Klair, who took our order was very friendly and helpful. I appreciate her level of customer service and genuine interest in our dining experience. She clearly enjoys her job and it shows. It’s so refreshing to have such a pleasant exchange with her.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger of the Month, California Burger, Potato Fries
Real nice cashier and great food
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service
Keep up good work
Atmosphere: 5
Food: 5
Service: 5
Quality and speed of service were excellent! Got a double BOM - fresh, juicy, good value.
Vegetarian options: Excellent.veggie burger
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Burger of the Month, French Fries
I’ve been a long-time patron of MyBurger in Minnetonka, but after what happened yesterday, I will not be returning. My family dined there on October 23, 2024, at around 4:45 PM, and soon after, my child became very sick. They were vomiting and had diarrhea that lasted through the day and night.
To make things worse, when I called the location today (October 24, 2024) to let them know about the situation and ask if anyone else had reported being sick, I was met with an incredibly disappointing response. Instead of any concern, I was told they categorically did not believe it was their fault and that I should reach out to the Minnesota Department of Health. I hadn’t asked for anything—just wanted to share what had happened.
As a Minnetonka resident living just two minutes away, I expected a lot more from a place I’ve supported for so long. Their response was dismissive and showed zero accountability or empathy. I will not be going back to MyBurger, nor will I recommend it to anyone.
Atmosphere: 2
Food: 2
Service: 4
Recommended dishes: California Burger
Okay. Up front, I want to say that the $95 price tag for four burgers and four milkshakes was a bit off-putting.
But…..the service was FAST, and FRIENDLY.
The burgers were TOP NOTCH. This is what you would get at a high end restaurant. The young lady who attended us was very kind.
I will totally come back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jalapeno King Burger, California Burger
Amazing food & great service!
Atmosphere: 5
Food: 5
Service: 5
Not enough food for $40 dlrs only too burgers. And fries, onion rings pay separate not recommended
Restaurantji Recommends
I don’t get how it’s literally always so good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Impossible Burger
Fantastic service!!!!
Atmosphere: 5
Food: 5
Service: 5
The burger and fries tasted so fresh. Everyone was friendly and provided great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Fries
Great spot for a quick burger and bonus for me is they have Gluten Free buns! Service at this spot is always excellent too.
Atmosphere: 5
Food: 5
Service: 5
Food and service were great!! Really enjoyed our burgers. We will definitely be back!! Plus we learned on this visit they are a local restaurant, so that's even better!! Got to support the local establishments
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: California Burger
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