Great burgers, good fries, but the custard is extraordinary
Atmosphere: 4
Food: 5
Service: 5
Angela Lopez
I ordered curbside and, once we reviewed the order, realized two items were missing, cheese sauce and a loaded chili. I went inside with my receipt to let the team know.
The cashier was polite and immediately started to prepare the missing items. While she was doing so, someone who appeared to be a manager or supervisor began yelling from the kitchen, stating that the order had already been made. The cashier explained that I did not receive the items, but the supervisor continued yelling, demanded to see my receipt, and refused to remake the food.
I was then told I had to bring all of the food back into the restaurant to prove the items were missing, even though my family had already started eating. I felt as though I was being treated like I was trying to steal. I asked instead if someone could come to my car to verify, since these were my personal food items and I could not take food back from people who were already eating.
The cashier came to my car with me. I opened all the doors and showed her every bag and item. She confirmed that the missing items were not there. When we returned inside, a young man stated that he packed the order and insisted the food was included, implying that I was wrong. The cashier spoke up and confirmed again that the items were not in the car.
Eventually, I was given the missing food and the cashier apologized. She was the only person during this experience who demonstrated proper guest service. By the time everything was resolved, my burger and fries were cold.
We were traveling and chose curbside specifically to avoid delays and get back on the road quickly. This situation caused a significant delay and defeated the entire purpose of using curbside service. Mistakes happen, but the way this was handled was unacceptable. Being yelled at, accused, and forced to prove missing items turned a simple fix into a very uncomfortable experience.
Please reach out personally to follow up on this matter and demonstrate that you genuinely care and want to take action. This situation should be used as a learning opportunity for the management team to ensure issues are handled correctly and respectfully the first time. Before sending a generic response directing me to contact us at contactculver.com, I did attempt to do so, but the form limits the number of characters and does not allow for a full explanation of issues. I look forward to hearing from you.
Food: 2
Service: 1
Julia Eisenstein
Food was tasty and not oversalted; the young people managing andctaking orders make this place a special stop on the road
Atmosphere: 4
Food: 4
Service: 5
Marie Sprick
Surprised by how hot and good the food was. Meant to go back but our trip ended too soon. Even checked to see if there was a Culver's near us but alas none found
Atmosphere: 5
Food: 5
Service: 5
Ruby Long
Nothing particularly stood out to me, but the service was alright overall. The food was average, and so was the service. I'd eat here again, but wouldn't necessarily go out of my way to do so. It has handicap accessible parking, but there's two sets of doors, and no way to open them yourself if in a wheelchair or on crutches without struggling.
Atmosphere: 4
Food: 4
Service: 4
Gabriela Gee
AMAZING. Ahhhh-mazing. Location, Atmosphere, Food (Get The Beef Samich 😮💨) And Staff. I Cannot Say Enough On This Review About The Staff. Just AMAZING.
(I Don’t Know That I Can Consider Culver’s Fast Food, That Beef Samich Was Dare I Say Some Of The Best Quality Tastin Meat I’ve Tasted… Got 4 More To Go Annnd That Chocolate Cake/Cheesecake Vanilla Concrete😮💨)
Amazing
Atmosphere: 5
Food: 5
Service: 5
Stacie Baclesse
Only downside is that food is very expensive. They need value meals.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Piece Cod Dinner
Kathy Carlson
1st time trying this place the food was excellent , service was great . We will definitely be returning
Atmosphere: 5
Food: 5
Service: 5
Luke Jensen
Traven was amazing please give her a raise and a promotion. Extremely friendly, professional, and helpful. And such a hard worker, as I am writing this review she is CLEANING tables WHILE SIMULTANEOUSLY ASKING CUSTOMERS IF THEY NEED THEIR DRINKS REFILLED. Both me and my friend were incredibly impressed by her.
Elizabeth
Traven is such an angel!! She overheard me say i meant to get some signature sauce and she said “I can get some for you!!” And happily brought me some!!! Yayyyy
We are excited that we have a Culver's semi close to us in Texas, but the quality of the food is so much better up here! The cheese curds were amazing! The cheese on my mushroom and swiss burger was amazing. Everything about our meal was perfect. The server was super friendly and added joy to our day. 💕 We're so happy that we stopped here on our trip. We just wish it were slightly less expensive. $30 for the two of us.
Atmosphere: 5
Food: 5
Service: 5
Jacob
so good!
Atmosphere: 5
Food: 5
Service: 5
Joe Passmore
Scanned the code at our booth, ordered as a guest (meaning they have no contact info), and waited 20 minutes. Went to the counter to inquire about our order only to be told that I ordered takeout, even thought my receipt clearly had a table number on it. No apologies for potential miscommunication from the cashier. Forgive me for following the steps and expecting the food to be delivered like the in store advertising shows. This is especially frustrating considering this is usually a fast and helpful location, if they can figure out the kinks of the table ordering that would go a long way, in the mean time I’ll just order at the counter.
Food: 3
Service: 3
Shawn Harris
I sat with a sticker on my mirror waiting for 28 minutes!!!! I ordered 2 drinks and 3 small ice cream bowls at 829Pm
Atmosphere: 3
Food: 3
Service: 1
Steven Meyer
Got a chicken sandwich made special and was perfect all around!
Great burgers, good fries, but the custard is extraordinary
Atmosphere: 4
Food: 5
Service: 5
I ordered curbside and, once we reviewed the order, realized two items were missing, cheese sauce and a loaded chili. I went inside with my receipt to let the team know.
The cashier was polite and immediately started to prepare the missing items. While she was doing so, someone who appeared to be a manager or supervisor began yelling from the kitchen, stating that the order had already been made. The cashier explained that I did not receive the items, but the supervisor continued yelling, demanded to see my receipt, and refused to remake the food.
I was then told I had to bring all of the food back into the restaurant to prove the items were missing, even though my family had already started eating. I felt as though I was being treated like I was trying to steal. I asked instead if someone could come to my car to verify, since these were my personal food items and I could not take food back from people who were already eating.
The cashier came to my car with me. I opened all the doors and showed her every bag and item. She confirmed that the missing items were not there. When we returned inside, a young man stated that he packed the order and insisted the food was included, implying that I was wrong. The cashier spoke up and confirmed again that the items were not in the car.
Eventually, I was given the missing food and the cashier apologized. She was the only person during this experience who demonstrated proper guest service. By the time everything was resolved, my burger and fries were cold.
We were traveling and chose curbside specifically to avoid delays and get back on the road quickly. This situation caused a significant delay and defeated the entire purpose of using curbside service. Mistakes happen, but the way this was handled was unacceptable. Being yelled at, accused, and forced to prove missing items turned a simple fix into a very uncomfortable experience.
Please reach out personally to follow up on this matter and demonstrate that you genuinely care and want to take action. This situation should be used as a learning opportunity for the management team to ensure issues are handled correctly and respectfully the first time. Before sending a generic response directing me to contact us at contactculver.com, I did attempt to do so, but the form limits the number of characters and does not allow for a full explanation of issues. I look forward to hearing from you.
Food: 2
Service: 1
Food was tasty and not oversalted; the young people managing andctaking orders make this place a special stop on the road
Atmosphere: 4
Food: 4
Service: 5
Surprised by how hot and good the food was. Meant to go back but our trip ended too soon. Even checked to see if there was a Culver's near us but alas none found
Atmosphere: 5
Food: 5
Service: 5
Nothing particularly stood out to me, but the service was alright overall. The food was average, and so was the service. I'd eat here again, but wouldn't necessarily go out of my way to do so. It has handicap accessible parking, but there's two sets of doors, and no way to open them yourself if in a wheelchair or on crutches without struggling.
Atmosphere: 4
Food: 4
Service: 4
AMAZING. Ahhhh-mazing. Location, Atmosphere, Food (Get The Beef Samich 😮💨) And Staff. I Cannot Say Enough On This Review About The Staff. Just AMAZING.
(I Don’t Know That I Can Consider Culver’s Fast Food, That Beef Samich Was Dare I Say Some Of The Best Quality Tastin Meat I’ve Tasted… Got 4 More To Go Annnd That Chocolate Cake/Cheesecake Vanilla Concrete😮💨)
Amazing
Atmosphere: 5
Food: 5
Service: 5
Only downside is that food is very expensive. They need value meals.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Piece Cod Dinner
1st time trying this place the food was excellent , service was great . We will definitely be returning
Atmosphere: 5
Food: 5
Service: 5
Traven was amazing please give her a raise and a promotion. Extremely friendly, professional, and helpful. And such a hard worker, as I am writing this review she is CLEANING tables WHILE SIMULTANEOUSLY ASKING CUSTOMERS IF THEY NEED THEIR DRINKS REFILLED. Both me and my friend were incredibly impressed by her.
Traven is such an angel!! She overheard me say i meant to get some signature sauce and she said “I can get some for you!!” And happily brought me some!!! Yayyyy
Service: 5
Restaurantji Recommends
We are excited that we have a Culver's semi close to us in Texas, but the quality of the food is so much better up here! The cheese curds were amazing! The cheese on my mushroom and swiss burger was amazing. Everything about our meal was perfect. The server was super friendly and added joy to our day. 💕 We're so happy that we stopped here on our trip. We just wish it were slightly less expensive. $30 for the two of us.
Atmosphere: 5
Food: 5
Service: 5
so good!
Atmosphere: 5
Food: 5
Service: 5
Scanned the code at our booth, ordered as a guest (meaning they have no contact info), and waited 20 minutes. Went to the counter to inquire about our order only to be told that I ordered takeout, even thought my receipt clearly had a table number on it. No apologies for potential miscommunication from the cashier. Forgive me for following the steps and expecting the food to be delivered like the in store advertising shows. This is especially frustrating considering this is usually a fast and helpful location, if they can figure out the kinks of the table ordering that would go a long way, in the mean time I’ll just order at the counter.
Food: 3
Service: 3
I sat with a sticker on my mirror waiting for 28 minutes!!!! I ordered 2 drinks and 3 small ice cream bowls at 829Pm
Atmosphere: 3
Food: 3
Service: 1
Got a chicken sandwich made special and was perfect all around!
Atmosphere: 5
Food: 5
Service: 5
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