Taco Bell in Ofallon

“We went there this evening and noticed the line was a bit long so I went inside to pick up my mobile order. Once I got in, I could see just how busy they were. The staff was incredibly communicative on what the issues were, nicely explained why I needed to go through the drive thru. I cannot say enough how kind all of the workers were.

When i went through the drive thru they were so quick. They not only were efficient, they were also kind, and got the order perfect. I was really impressed by the team working on the evening of March 25, 2025.“

“The individual who took my order, Romel was so professional over the drive through speaker I honestly thought it must be a manager or something. When I got to the window I asked the person who had taken my order and greeted me there what the best way to post a positive review for an employee would be. He said “I’m not sure, I’m kind of new, but maybe google?” I was blown away this person who I thought was a manager based on his professionalism and enthusiasm was a brand new employee! I asked his name and he said Romel. Three cheers for the service from Romel!!!

Side note. After I had already given this location a 5 star rating based on Romel’s service, I was eating one of the tacos in the parking lot and ran inside to use the bathroom where I saw I cockroach or something cockroach sized in the bathroom. I didn’t want to confuse google reviewers that my 5 stars is about the restaurant. It’s about Romel!“

“I am visiting from Kansas and stopped at the taco bell. Never in my life have I seen a taco bell slammed like this one was tonight around 5pm. Cars out to the street, etc. While waiting on my order, I watched delivery guys bounce in and out, the manager helped a lady with her wrong order, but mainly I watched this trainer prepare orders like he was an octopus and train one or 2 guys. When the newest trainee did an error, he kindly helped correct it. I was so impressed with this trainer, waiting a while till I got my order reminded me how we get so impatient and forget we all were trained at one or many times. Food was great and well worth the wait. The manager, also, helping to keep up with the rush should be proud of himself and his team.“