McDonald's

$ • Fast Food, Burgers, Coffee Shops

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About McDonald's

McDonald's is a popular local restaurant, known for its fish sandwich special and attentive service. One customer mentioned their positive experience with a staff member named John, who showed kindness and respect to a group of special needs individuals. However, there have been inconsistencies in food quality, with some customers reporting fresh burgers and fully filled fries, while others experienced less fresh burgers and insufficiently filled fries. Despite this, the restaurant's efficient service and fresh food have earned praise from customers.

Recently, some customers have faced issues with staff behavior and food quality. One customer shared that ordering ahead via the app is a good way to ensure quick pickup. Another mentioned a negative experience at the drive-thru, where their order was incomplete and staff member was rude, rolling her eyes and sarcastically wishing them a nice day. This was a new employee at the location on Elm St in St. Charles, MO. Additionally, there are reports of the food being old, even during busy hours, and a preference for longer wait times to receive better quality meals. Customers also noted that service at the speaker can be inconsistent, with some being served first despite waiting longer. Overall, while the restaurant remains popular for its food and quick service, recent reviews suggest that food freshness and staff friendliness could improve.

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McDonald's Reviews

2
321 ratings
5
13%
4
8%
3
7%
2
15%
1
57%
Food
2.5
Atmosphere
2.2
Service
2.2

Share your opinion about McDonald's

I'm getting really fed up with this location. Unfortunately it's the closest one. They constantly need to be told to give fresh food, get annoyed when asked for fresh and don't take allergies seriously. Most staff don't talk to you. The only good staff member is John/Jon and one lady whose name I can't remember but she is always friendly. Glasses sometimes different colored hair. Other than that, our encounters are horrible. Management clearly does not care for their job or their...read full review
Lobby’s gross, could be because kids were there right before me and left a huge mess.
My burger was black which is gross and weird. Tasted terrible couldn’t even eat it. Nuggets were fine but I’m not a fan of nuggets. Fries were pretty good this time but never really good. The people are great, always nice and professional.
Order curbside a value meal at 12:00pm, still sitting here at 12:30pm waiting on order. Frustrating when you see over 20 cars go through drive-thru.

Read All Reviews(321)

Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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