cashier was extremely disrespectful and unnecessarily aggressive. manager interrupted an order to give criticism to a new employee. when asking for assistance, worker gave poor body language and replied with sarcasm. definitely an embarrassment of the company.
Terry B.
The Chipotle Chicken al Pastor commercials on tv made me want to try it. We were SOOO disappointed with the food from the Chipotle on Hampton Ave. The video on their website so very misleading. They glanced over a picture of grilled pineapple in the video, but there was no pineapple in the dish. Upon reading the contents label, it said, "splash of pineapple". In other words, they must add some pineapple juice and no pineapple chunks. Not gonna bother with this place again. Oh...the chips were stale, and the window employee was surly.
Tara Z.
One of the worst chipotles I've ever been to. Consistently out of ingredients and do not give estimates of when said ingredients will be ready, if ever...
Adriana A.
Every single time I order pickup here something its either missing or just completely wrong. It's EVERY SINGLE TIME! And when I do order inside the food does not taste right. The guacamole doesn't have lime or salt half the time. And this is the closest one to me but I will just have to drive further or go to Qdoba when they actually get my order correct
Haley Smith
The girl at the window at 8:36 pm was rude. Didn’t say anything to me. Gave me my lifestyle bowl with no lettuce or guacamole…
Atmosphere: 1
Food: 1
Service: 1
Kyle G.
This Chipotle is fire. Their employees are super nice! And they crush it! Which is why I go here every other day... Awesome work! Great operation!
TaWonna Tonay
Manager was
Atmosphere: 1
Food: 2
Service: 1
Sharon Palas
I did not receive what I ordered and the quality of what I ordered was so bad I threw it in the garbage.
Atmosphere: 1
Food: 1
Service: 1
Sally Bender
Haven’t ate the food yet but the employees were unenthused and unfriendly. My burrito bowl got smeared thru all the cheese, sour cream, etc that looked like it hadn’t been wiped off the counter in hours. Then my husbands burrito got rolled up and not all the way on the tinfoil right in all that mess. I wish we would have listened to the reviews. Hopefully it’s not a waste of money.
Atmosphere: 1
Service: 1
Dillon Simon
Most recent experience: were told they were out of steak, tortillas, and salad. My wife said she could see the tub full of lettuce. This was about 7:30 pm and there were plenty of staff there. This location's staff make you feel like you are bothering them for ordering food, assuming they have it in stock. I live nearby and keep trying assuming the bad service or lack of food are flukes, but 5/6 visits have resulted in either bad/rude service or they're (allegedly) out of basics. Just go to the nearby Qdoba, it's not fantastic but at least the experience is consistent and you walk away with what you want to order.
Although this chipotle is closer and more convenient, we have begun frequenting alternate locations due to service and constantly “being out” of food. We just never know what we are going to get.This location is always “out of” and today even outright said that they do have chips but were refusing to make more for the rest of the night (before 7 pm).They were also out of veggies and steak.While I do understand the occasional outage of food or slow service due to understaffing, our experience at this location is not an isolated incident.
Atmosphere: 4
Food: 3
Service: 2
Suzanne Chisum
Food good. Good counter people who were helpful. The atmosphere was industrial feeling. Layout of dining room was an L and drink machines were in the arm away from most of the seating.Parking: Good parking attached.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Guacamole
Kevin R
Doordash order was ready when I arrived.
Service: 5
Lonnie Ayala
They didn't honor my first time guest coupon and the rice and beans were undercooked... Service would be better if they hired people that have worked in the service industry
Atmosphere: 1
Food: 1
Service: 1
joey hibbits
2 stars for food: ingredient amount/quality seemingly fine, burrito fold (terrible)4 stars for service: servers were very kind and we’re doing their best, minus one star for the manager in the background yelling at the servers to hurry up (likely the reason the burrito fold was terrible)5 stars for atmosphere: great musicYou should not be yelling at your subordinates as a manager. That is no way to gain respect/trust. Additionally, you are causing them anxiety as they work - leading to food quality issues (see burrito pic)
cashier was extremely disrespectful and unnecessarily aggressive. manager interrupted an order to give criticism to a new employee. when asking for assistance, worker gave poor body language and replied with sarcasm. definitely an embarrassment of the company.
The Chipotle Chicken al Pastor commercials on tv made me want to try it. We were SOOO disappointed with the food from the Chipotle on Hampton Ave. The video on their website so very misleading. They glanced over a picture of grilled pineapple in the video, but there was no pineapple in the dish. Upon reading the contents label, it said, "splash of pineapple". In other words, they must add some pineapple juice and no pineapple chunks. Not gonna bother with this place again. Oh...the chips were stale, and the window employee was surly.
One of the worst chipotles I've ever been to. Consistently out of ingredients and do not give estimates of when said ingredients will be ready, if ever...
Every single time I order pickup here something its either missing or just completely wrong. It's EVERY SINGLE TIME! And when I do order inside the food does not taste right. The guacamole doesn't have lime or salt half the time. And this is the closest one to me but I will just have to drive further or go to Qdoba when they actually get my order correct
The girl at the window at 8:36 pm was rude. Didn’t say anything to me. Gave me my lifestyle bowl with no lettuce or guacamole…
Atmosphere: 1
Food: 1
Service: 1
This Chipotle is fire. Their employees are super nice! And they crush it! Which is why I go here every other day... Awesome work! Great operation!
Manager was
Atmosphere: 1
Food: 2
Service: 1
I did not receive what I ordered and the quality of what I ordered was so bad I threw it in the garbage.
Atmosphere: 1
Food: 1
Service: 1
Haven’t ate the food yet but the employees were unenthused and unfriendly. My burrito bowl got smeared thru all the cheese, sour cream, etc that looked like it hadn’t been wiped off the counter in hours. Then my husbands burrito got rolled up and not all the way on the tinfoil right in all that mess. I wish we would have listened to the reviews. Hopefully it’s not a waste of money.
Atmosphere: 1
Service: 1
Most recent experience: were told they were out of steak, tortillas, and salad. My wife said she could see the tub full of lettuce. This was about 7:30 pm and there were plenty of staff there. This location's staff make you feel like you are bothering them for ordering food, assuming they have it in stock. I live nearby and keep trying assuming the bad service or lack of food are flukes, but 5/6 visits have resulted in either bad/rude service or they're (allegedly) out of basics. Just go to the nearby Qdoba, it's not fantastic but at least the experience is consistent and you walk away with what you want to order.
Restaurantji Recommends
Although this chipotle is closer and more convenient, we have begun frequenting alternate locations due to service and constantly “being out” of food. We just never know what we are going to get.This location is always “out of” and today even outright said that they do have chips but were refusing to make more for the rest of the night (before 7 pm).They were also out of veggies and steak.While I do understand the occasional outage of food or slow service due to understaffing, our experience at this location is not an isolated incident.
Atmosphere: 4
Food: 3
Service: 2
Food good. Good counter people who were helpful. The atmosphere was industrial feeling. Layout of dining room was an L and drink machines were in the arm away from most of the seating.Parking: Good parking attached.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Guacamole
Doordash order was ready when I arrived.
Service: 5
They didn't honor my first time guest coupon and the rice and beans were undercooked... Service would be better if they hired people that have worked in the service industry
Atmosphere: 1
Food: 1
Service: 1
2 stars for food: ingredient amount/quality seemingly fine, burrito fold (terrible)4 stars for service: servers were very kind and we’re doing their best, minus one star for the manager in the background yelling at the servers to hurry up (likely the reason the burrito fold was terrible)5 stars for atmosphere: great musicYou should not be yelling at your subordinates as a manager. That is no way to gain respect/trust. Additionally, you are causing them anxiety as they work - leading to food quality issues (see burrito pic)
Atmosphere: 5
Food: 2
Service: 4