Steak ’n Shake

10911 New Halls Ferry Road, St. Louis
(314) 266-1234

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Recent Reviews

I can usually count on well prepared food and friendly service from this location, but this night they were a little off. The hamburgers had extremely large onions and just over all poorly prepared. The person that checked us out did not great us or thank us. She lacked customer service skill. I will return to this location and give them another try as this is not indicative of the food and service I usually get.
I've been going here for several weeks now. The employees seem nice, food is always good. Today I believe it was the Manager who helped me. I didn't get his name. Middle aged black man, wonderful customer service and respectful. Hard to find that these days. Give that man a raise.
Everything was great except for the high tech stuff that malfunctioned. There was a guy that couldn’t figure out how to work the kiosk but one of the workers came around to help him finally and then we couldn’t get the soda machine to work, even after we scanned our barcode. The food was hot and delicious so we didn’t mind the small inconveniences with tech.

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