Jack's
$ • Fast Food, Burgers
Hours:
2609 W Main St, Tupelo
(662) 350-0387
About Jack's Family Restaurant
Customers' Favorites
Jack's Family Restaurant Reviews
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West main Jack’s the workers are rude! The food was nothing that I ordered, and the gravy was upside down in my bag👎👎👎👎
20 minutes to get 2 cheeseburgers with bacon and cheese only, fries and a salad.
Not one single apology from any of the 10 people working behind the counter. Even seemed to get irritated at me for wanting my order correct!!
They had to cook one burger 3 times!! All around, a terrible experience. I’ll never spend my hard earned money there again!! I’m sure they don’t care, just like they didn’t care if my order was right. SMDH
Ratings
Menu
Hours
| Monday | 5AM - 10PM |
| Tuesday | 5AM - 10PM |
| Wednesday | 5AM - 10PM |
| Thursday | 5AM - 10PM |
| Friday | 5AM - 11PM |
| Saturday | 5AM - 11PM |
| Sunday | 6AM - 10PM |
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Jack's is a restaurant that specializes in chicken and biscuit combos, served with gravy on the side. While some customers have enjoyed the food, there are persistent issues with service and food consistency. One reviewer noted that their burger was cold and dry, while their spouse's burger was good. The number of fries served is often criticized, with many feeling that the portions are too small, even when upsizing to large. This has led some customers to consider not returning due to the lack of fries, especially since fries are a favorite item.
On a positive note, the chicken strips and mashed potatoes received praise, as did the shakes. However, customers have experienced frustrating wait times, particularly in the drive-thru, where they are often asked to pull forward while others are served. This practice can create a perception of efficiency that doesn't necessarily benefit the customer. The restaurant's exterior is still admired for its attractive brick placement. Overall, Jack's has potential but needs to focus on improving customer service and ensuring food quality consistency.