Walked in no one around. The one person behind counter looks at me walks in the back. I wait for 5 minutes started to wonder what's taking so long. So I go to the door of the back area and ask if they are open. Someone says yes just a moment. I go back to counter and wait for another five minutes until I lost my patience and walked out. Bad service employees seemed more interested in their phones than tenting to customers. I don't think I'll go back to that location.
Atmosphere: 1
Food: 1
Service: 1
Dana W
Disappointing Firehouse Subs location. Visiting Asheville please be sure to look for another dining spot for lunch. We waited 20 minutes for our sandwiches. They were put together so sloppy and mine was made w TWO bottom hoagie pieces, all onions, no condiments. They only had small cups for the lunch combos. They get two stars for cleanliness. Otherwise, this was a very subpar experience and we will not be returning.
Atmosphere: 2
Food: 2
Service: 2
Dum Dum
Just wanted to write a little anonymous review ~Got food poisoning from one of their turkey subs (just the basic Turkey sandwich) and I’m 100% sure it was the sandwich! Clearly someone over there doesn’t know how to tell if meat has gone bad or they don’t know how to clean properly! Don’t eat there unless you want to vomit every 5-10 mins (not exaggerating!) for a few days straight!!
Atmosphere: 1
Food: 1
Service: 1
Dion Whitaker
Great location, try it out the new garlic pepperoni meatball sub, definitely worth it! District manager was actually on duty running the front lines which was awesome to see. It's always Great to see management participating in the tasks the staff has to do. It keeps their expectations realistic and keeps them grounded in what will actually help their staff.
Atmosphere: 5
Food: 5
Service: 5
Joan Ann Gryscavage
Got delivery so no idea about atmosphere. Perfect Italian subs. Buy1 Get1 deal.
Food: 5
Service: 5
Recommended dishes: Submarine Sandwich
Wendy McElrath
Good food, good staff, good brownies and good prices.
Atmosphere: 5
Food: 5
Service: 5
LR P
I have been to this franchise many times since it opened a few years ago. I was so happy to get a Firehouse on my side of town. My sub of choice is the Italian and that’s what I had this time. My companion had a Firehouse Hero. Both were excellent, but missing something. They were out of tomatoes & didn’t tell us. Out of napkins too. Aside from these stocking issues, it was a great experience, as usual. Clean dining room & single stall restrooms. Coke 360 fountain drink machine. Decent selection of chips. Free parking. No complaints.
Atmosphere: 5
Food: 4
Service: 5
dghcgnn Dqkeon
Shout out to the people who were working at 7 on 1/27/24!! Legit some of the only people to be nice to me in
Atmosphere: 5
Food: 5
Service: 5
Roy Sherrill
Found a hair in sub, took it back up to the counter and showed them. The guy said sorry would you like another one. Said no thanks. Didn't offer money back or anything. We've been eating there every Sunday, but not anymore. Such rude people.Parking: Easy to get in
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Turkey Breast Firehouse Salad, Hook and Ladder Sub
Rebecca Kremkau
Nice employees. The one guy looks just like Ryan Gosling! He was super great!
Two stars simply because these are fellow humans. Must be underpaid. Surely overwhelmed. Slow to the point of disservice.Owners enslave and we dummies unwittingly show up for punishment.Music too loud for these distracted folks.
Atmosphere: 3
Food: 3
Service: 1
Michelle Williams
Really good subs!! It is a little expensiveParking: Small parking area
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Smoked Turkey Breast Sub
Chuck Raines
Did not get my full order and I couldn't contact
Atmosphere: 3
Food: 3
Service: 3
Drew Bratcher
I ordered in person. Everyone there seemed to be waiting a long time and the staff said sorry we’re working as fast as we can. I waited over an hour. Turns out they lost my order. I had another thing I had to go to and couldn’t wait longer for a sandwich so I just didn’t get lunch that day.
Atmosphere: 1
Food: 1
Service: 1
Hannah Bullman
went in for a sub the other day, dealt with Christina she was very rude and spoke over the other employees. the toxic environment they worked in made me have a bad experience as a customer. it took her almost 10 minutes to complete my UNTOASTED sub, whilst having an empty dining room.
Walked in no one around. The one person behind counter looks at me walks in the back. I wait for 5 minutes started to wonder what's taking so long. So I go to the door of the back area and ask if they are open. Someone says yes just a moment. I go back to counter and wait for another five minutes until I lost my patience and walked out. Bad service employees seemed more interested in their phones than tenting to customers. I don't think I'll go back to that location.
Atmosphere: 1
Food: 1
Service: 1
Disappointing Firehouse Subs location. Visiting Asheville please be sure to look for another dining spot for lunch. We waited 20 minutes for our sandwiches. They were put together so sloppy and mine was made w TWO bottom hoagie pieces, all onions, no condiments. They only had small cups for the lunch combos. They get two stars for cleanliness. Otherwise, this was a very subpar experience and we will not be returning.
Atmosphere: 2
Food: 2
Service: 2
Just wanted to write a little anonymous review ~Got food poisoning from one of their turkey subs (just the basic Turkey sandwich) and I’m 100% sure it was the sandwich! Clearly someone over there doesn’t know how to tell if meat has gone bad or they don’t know how to clean properly! Don’t eat there unless you want to vomit every 5-10 mins (not exaggerating!) for a few days straight!!
Atmosphere: 1
Food: 1
Service: 1
Great location, try it out the new garlic pepperoni meatball sub, definitely worth it! District manager was actually on duty running the front lines which was awesome to see. It's always Great to see management participating in the tasks the staff has to do. It keeps their expectations realistic and keeps them grounded in what will actually help their staff.
Atmosphere: 5
Food: 5
Service: 5
Got delivery so no idea about atmosphere. Perfect Italian subs. Buy1 Get1 deal.
Food: 5
Service: 5
Recommended dishes: Submarine Sandwich
Good food, good staff, good brownies and good prices.
Atmosphere: 5
Food: 5
Service: 5
I have been to this franchise many times since it opened a few years ago. I was so happy to get a Firehouse on my side of town. My sub of choice is the Italian and that’s what I had this time. My companion had a Firehouse Hero. Both were excellent, but missing something. They were out of tomatoes & didn’t tell us. Out of napkins too. Aside from these stocking issues, it was a great experience, as usual. Clean dining room & single stall restrooms. Coke 360 fountain drink machine. Decent selection of chips. Free parking. No complaints.
Atmosphere: 5
Food: 4
Service: 5
Shout out to the people who were working at 7 on 1/27/24!! Legit some of the only people to be nice to me in
Atmosphere: 5
Food: 5
Service: 5
Found a hair in sub, took it back up to the counter and showed them. The guy said sorry would you like another one. Said no thanks. Didn't offer money back or anything. We've been eating there every Sunday, but not anymore. Such rude people.Parking: Easy to get in
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Turkey Breast Firehouse Salad, Hook and Ladder Sub
Nice employees. The one guy looks just like Ryan Gosling! He was super great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball Sub
Restaurantji Recommends
Two stars simply because these are fellow humans. Must be underpaid. Surely overwhelmed. Slow to the point of disservice.Owners enslave and we dummies unwittingly show up for punishment.Music too loud for these distracted folks.
Atmosphere: 3
Food: 3
Service: 1
Really good subs!! It is a little expensiveParking: Small parking area
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Smoked Turkey Breast Sub
Did not get my full order and I couldn't contact
Atmosphere: 3
Food: 3
Service: 3
I ordered in person. Everyone there seemed to be waiting a long time and the staff said sorry we’re working as fast as we can. I waited over an hour. Turns out they lost my order. I had another thing I had to go to and couldn’t wait longer for a sandwich so I just didn’t get lunch that day.
Atmosphere: 1
Food: 1
Service: 1
went in for a sub the other day, dealt with Christina she was very rude and spoke over the other employees. the toxic environment they worked in made me have a bad experience as a customer. it took her almost 10 minutes to complete my UNTOASTED sub, whilst having an empty dining room.
Atmosphere: 1
Food: 2
Service: 1